Originally Posted by TT632

Here's the problem,
20 years ago every discount tire I went into was great. Best pricing, no upsells, short lines.

Now it's just the opposite. Feel like I'm paying the highest price, always an upsell and a waiting line.

For such a shift to occur from great to terrible must have something to do with Discounts business model. SSilverSSurfer, you can tell from all the stories that this is a real and not made up problem at many DT stores. I know you can only do so much at an individual store to make customers happy. What about DT corporate flow down can lead to so many people to be unhappy with their DT experience?

Here's the right way to conduct business, not sure DT will be like this again but it would be great:
My preferred tire shop is less than discount(They have a lower price installed, balanced and new stems than discounts tire alone price), never upsells, out the door in 15 minutes. It's a father and son shop, but everyone (and I mean everyone) I send there is incredibly surprised with the experience. Additionally, when I bring them my drag slicks they mount and balance them for free. Is that great or what .

Sorry about the hijack.