My experience with kee audio so far.
My experience with kee audio so far. Bought a pair of 6.5" DVC Bazooka speakers for my Trans Am on Kee Audio's website. Shipping was fast and prompt. During installation I tested the speakers before I fully installed them and one was DOA. I tried to call, no answer. Emailed and got a response telling me to check the polarity etc. and if it still doesn't work send it back to this address.
Now realizing he lived near me I sent him a reply asking if he'd like to meet up to exchange the speakers. No reply, so I went ahead and shipped it out UPS Monday 10/03/11 and it was delivered the following day. Sent another email asking about the status of the replacement Friday 10/07/11. Still no reply so maybe I'll get a response here.
Now realizing he lived near me I sent him a reply asking if he'd like to meet up to exchange the speakers. No reply, so I went ahead and shipped it out UPS Monday 10/03/11 and it was delivered the following day. Sent another email asking about the status of the replacement Friday 10/07/11. Still no reply so maybe I'll get a response here.
Joined: Nov 2003
Posts: 11,330
Likes: 346
From: Jacksonville, FL (originally from Toronto Canada)
Ian has a full-time job and sometimes can't get back to people as quickly as they would like. He has never let anyone down so just be patient - he will get back to you.
On The Tree
Joined: Apr 2011
Posts: 131
Likes: 0
From: San Antonio, Tx
The email I got back from him after I wrote to him (which I actually need to get back to him about myself. :O ) was by far the most well-written and helpful email I have received from a vendor. If that guy doesn't genuinely care about responding to his customers, then either no vendor does or he's the best faker I've ever had the pleasure of speaking to.
I'll third the "give him a little extra time" idea.
I'll third the "give him a little extra time" idea.
On The Tree
Joined: Nov 2010
Posts: 184
Likes: 0
From: Atlanta, GA
I ordered my subs from Ian last year and met him in person. He is one of the kindest and most caring vendors I've done business with. He'll take care of you. When I bought my subs, I had a little trouble contacting him, but he will get back to you, don't worry.
TECH Enthusiast
Joined: Apr 2004
Posts: 616
Likes: 0
From: Wausau, WI
I have nothing but good things to say about Kee either. I ordered a complete set for my z and after install had one where I had some bad vibrations coming from the speaker. Ian offered to send some foam for around the speaker to try to cure my problem.
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Check your email. I responded before I even saw this post. I have been a bit backed up lately and have some catching up to do. I also thought we were gonna meet up one weekend. I tried calling you that Friday before but never got you. I did meet up with another customer though and actually put a sub/enclosure in his car while my girls were at dance class. I thought that was the same day, maybe I have you confused with someone else.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
Check your email. I responded before I even saw this post. I have been a bit backed up lately and have some catching up to do. I also thought we were gonna meet up one weekend. I tried calling you that Friday before but never got you. I did meet up with another customer though and actually put a sub/enclosure in his car while my girls were at dance class. I thought that was the same day, maybe I have you confused with someone else.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
I will check it out sometime this week and let you know.
Check your email. I responded before I even saw this post. I have been a bit backed up lately and have some catching up to do. I also thought we were gonna meet up one weekend. I tried calling you that Friday before but never got you. I did meet up with another customer though and actually put a sub/enclosure in his car while my girls were at dance class. I thought that was the same day, maybe I have you confused with someone else.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
Regardless it will be going out in a couple of hours, sorry for the delay. You will have it no later then Wednesday though.
That was cool! Glad you like the sub, I was confident that you would. MMATS makes great stuff. It is also something the guy next door isn't going to have in his car either which is kind of cool to be unique. They are made in the US and make real pro audio.
Saw you got the tweeter pods in, nice!! 6litereater is a great guy!
Saw you got the tweeter pods in, nice!! 6litereater is a great guy!
