what happened to the "problems with monster clutch" thread?
#4
It was 1 person that had a problem with a clutch failure. I was only interested to see if a cause for the failure was determined and if it was a defective part how monster handled it. I have a stage 3 on order, so i'm interested in seeing the outcome before I install it.
#6
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I actually had another shop butcher my clutch, install it with the bolts torqued too much on one side, resurfaced my flywheel too much, and installed the wrong slave cylinder. This lead to the clutch breaking in less than 2 weeks. Steve @ SNL Performance replaced everything and did it all for free including labor! I think that says enough about them standing behind their products.
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#8
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It got deleted I am sure as things are done behind the scenes.
Sponors pay for advertising, they do not like negative remarks, especially if they are possibly un true or there are other factors NOT being posted. It creates a negative vaccume that is not productive or helpful for anyone. Most of these issues can be resolved either via PM or it can be aired in the Sponsor Feedback forum.
Now I am ALWAYS skeptical of new companies, or products. ESPECIALLY clutches as in most cases, most of them feel "great, or awesome" but none have any real miles and most have not reaally abused them or raced them.
I think a recent few compaines that come to mind is Fuddle and APS as they had big support but then fell behind and are now basically gone.
So long story short, I have voiced my skepticizm, a few times with Monster but seemingly are doing good and post like that one may have been in error.
Sponors pay for advertising, they do not like negative remarks, especially if they are possibly un true or there are other factors NOT being posted. It creates a negative vaccume that is not productive or helpful for anyone. Most of these issues can be resolved either via PM or it can be aired in the Sponsor Feedback forum.
Now I am ALWAYS skeptical of new companies, or products. ESPECIALLY clutches as in most cases, most of them feel "great, or awesome" but none have any real miles and most have not reaally abused them or raced them.
I think a recent few compaines that come to mind is Fuddle and APS as they had big support but then fell behind and are now basically gone.
So long story short, I have voiced my skepticizm, a few times with Monster but seemingly are doing good and post like that one may have been in error.
#10
I can see deleting a post if it was negative. But the way that SNL handled the problem actually makes this a very postive post as far a customers seeing the kind of customer service that they have. It can also be a lesson for other DIY clutch installers, as to what they shouldn't do when installing a clutch. Either way I am happy that the problem is resolved and am definitely glad that I am getting a Monster clutch for my car. Thanks
Ryan
Ryan
#11
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I don't know about the thread in question here, but I always hate seeing a customer gripe about a product defect on a public forum before trying to resolve it with the manufacturer. Like I said though, I have no idea if that were the case here or not.
I've seen Monster stand behind their products and I for one, am proud to own one of their clutches.
Mike
I've seen Monster stand behind their products and I for one, am proud to own one of their clutches.
Mike
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I don't know about the thread in question here, but I always hate seeing a customer gripe about a product defect on a public forum before trying to resolve it with the manufacturer. Like I said though, I have no idea if that were the case here or not.
I've seen Monster stand behind their products and I for one, am proud to own one of their clutches.
Mike
I've seen Monster stand behind their products and I for one, am proud to own one of their clutches.
Mike
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Actually if you read his first post he did. He said they offered to replace the disc and pressure plate for $450 and if the flywheel was junk that they would work a deal on it too. He simply stated that was unacceptable and what good is a warranty if they are not going to honor it. So he did contact them to try and resolve the issue. He even sent them pictures of it and they said it was fluid contamination and that's why they weren't honoring the warranty. So if the guy is guilty of something, it's not posting everything on here first and trying to resolve the issue later. It apears to me that Monster saw the post and went well ****, looks like we gotta fix this before it gets out of hand.
Who's right or wrong in the matter we may never know.
Who's right or wrong in the matter we may never know.
#14
The complainant's photos clearly showed black fluid centrifuged outward from the center hub. I pointed that out, he claimed it was friction material dust (?) and started flinging insults at me. The entire thread was then deleted.
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I also saw the fluid. I was just stating the problem wasn't that he didn't talk to monster before coming on here, it was that monster didn't want to warranty the clutch because of fluid contamination. Granted, it didn't appear to be enough fluid to cause a clutch to come apart but anything is possible. I know when you use ARP flywheel bolts the instructions say to use moly lube or oil on the bolts. I have seen oil used and it cause an oil pattern just like the one pictured and the clutch didn't slip a bit. So to me, it doesn't look like enough to cause a catastrophic failure but that is based solely on the pictures he posted and my limited knowledge on the matter. If there is anybody that knows what cause clutch failures, it's clutch builders. Also, we also don't know how the clutch was really driven either.
Last edited by raven154; 09-09-2010 at 09:44 AM.
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Basically this is what happened:
Clutch failed due to contamination, it was in effect pilot bearing grease that we did not supply.
The customer was not able to reach us on the phone because we are in the process of moving, and much can be lost via email. When Steve called the customer everything was worked out where both parties were happy.
If anybody has any questions, please feel free to PM or email me.
Matt
Clutch failed due to contamination, it was in effect pilot bearing grease that we did not supply.
The customer was not able to reach us on the phone because we are in the process of moving, and much can be lost via email. When Steve called the customer everything was worked out where both parties were happy.
If anybody has any questions, please feel free to PM or email me.
Matt