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Old 04-05-2011, 02:51 PM   #1
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Default Strano parts

Anyone else get bit by Strano's advertising of shipping included, in the price of his springs?

Not the case! Got charged shipping anyway!!

http://www.stranoparts.com/viewfeature.php?FeatureID=5

Last edited by MISSFIT; 04-05-2011 at 02:52 PM. Reason: add hyperlink
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Old 04-05-2011, 02:56 PM   #2
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Did you call him before posting this?
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Old 04-05-2011, 02:59 PM   #3
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Did you call him before posting this?
I agree. Strano has a rep for having excellent customer service. He might have fixed it for you.
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Old 04-05-2011, 03:03 PM   #4
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The 249 price does not include shipping, the price there only included shipping when it was 279.
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Old 04-05-2011, 03:23 PM   #5
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Click on link, right there above "Available for the following vehicles:"

**Includes ground shipping to the continential US only, please call for other options and pricing for other areas.

Should take off his site maybe..
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Old 04-05-2011, 03:32 PM   #6
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Yeah, he posted a while ago that he was lowering the price but the new price didn't include shipping. Must just be something that he forgot to take off of the site.

I'd definitely call before making a thread about it....
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Old 04-05-2011, 03:54 PM   #7
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Why call when you can just complain? I'm sorry, I missed a footnote on the site. The previous price was $275 shipped, that changed (and was well documented here among other places months ago) to $249 plus shipping.

It's fixed. Sorry that it was still there on the featured product page. But it said nothing like that on the normal order page, and historically you could not order from the featured product page. The web designer change that and I was not aware of, or that I had forgotten to erase the footnote.

Had you called me I would have worked it out with you. I'm a little surprised (though maybe I should learn not to be) that people want to just complain instead of working with another human to resolve things.
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Old 04-05-2011, 04:11 PM   #8
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Was almost just the opposite. I have not dealt with strano in the past, in this case I was getting a feel from members of this site who may have had experience here. If it would be worth my time to make that call or if it was a mistake on the site. Look how quickly I had gotten a response, and from the source. So it goes to show social networks actually work.
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Old 04-05-2011, 04:16 PM   #9
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Here we go again
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Old 04-05-2011, 04:43 PM   #10
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??? ^
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Old 04-05-2011, 05:02 PM   #11
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Should call or at least PM first I'd say..
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Old 04-05-2011, 05:05 PM   #12
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Thats a great looking car you have on the page with the springs Mr. Strano. Of course Im a little biased
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Old 04-05-2011, 05:56 PM   #13
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can the OP delete this thread? it's a waste of space.
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Old 04-05-2011, 06:24 PM   #14
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Yes, responses on this site are usually pretty quick. However, Sam replied about 1 1/2 hours after you posted....a call usually takes about 30 seconds....unless he's busy and can't get your call right away, which one's quicker?

Plus, with a call, you keep it between you and the sponsor....not on this forum.
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Old 04-05-2011, 08:03 PM   #15
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So... the new, lower price is $249 plus about $20 shipped (FedEx quote) to one of Pennsylvania's bordering states vs $275 shipped to anywhere?

Sweet! A $5 savings if I'm very local. Sucks to be you, California.

MISSFIT, I don't think you would have received a deal anyway. Look at it this way, you're going to use springs designed by someone who's won 13 NCAA auto-x championships! (or something)
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Old 04-06-2011, 08:50 PM   #16
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I love stranos
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Old 04-06-2011, 10:46 PM   #17
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Quote:
Originally Posted by Somebody09 View Post
So... the new, lower price is $249 plus about $20 shipped (FedEx quote) to one of Pennsylvania's bordering states vs $275 shipped to anywhere?

Sweet! A $5 savings if I'm very local. Sucks to be you, California.

MISSFIT, I don't think you would have received a deal anyway. Look at it this way, you're going to use springs designed by someone who's won 13 NCAA auto-x championships! (or something)
It was because people were saying they were too expensive or something, because they didn't realize how expensive shipping was. Now it comes out pretty close, but yeah....it was a good deal before as well.
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Old 04-07-2011, 05:18 AM   #18
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Quote:
Originally Posted by Somebody09 View Post
who's won 13 NCAA auto-x championships! (or something)
This made me LOL ...
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Old 04-07-2011, 09:33 AM   #19
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^ Lmao me too. Sam is really a basketball star, why even **** with suspension and cars?
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Old 04-07-2011, 09:46 AM   #20
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Quote:
Originally Posted by MISSFIT View Post
Was almost just the opposite. I have not dealt with strano in the past, in this case I was getting a feel from members of this site who may have had experience here. If it would be worth my time to make that call or if it was a mistake on the site. Look how quickly I had gotten a response, and from the source. So it goes to show social networks actually work.
You got a relevant answer 12 minutes after posting. You got an answer "from the source" an hour and 3 minutes after posting. A phone call is less than a minute....5-15 minutes of talking thereafter. Your argument is invalid. Quit backtracking, you handle the situation in a bad way (although not wrong per se) and got called on it. Learn and move on.
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