My agenda started when a member PM'd me, because he heard that I had problems with my tranny. He has similar problems. It just fired me back up again.

Quote: I too went through the same bullsh^t with that crap company before switching to FLT. I went through 4 PB trans before i got my money back. (mods in my sig) so I feel your pain.

And no, you didn't have the tranny dyno back then. I was probably one of your firsts or close to it.

And for the record, your refund was about half of what I paid for the unit. I took the money and ran, because you (Perfromabuilt) were not returning my emails and finally one pops up with a counter offer with some money. I was sitting dead in the water, what would you do?

So, to all of us that you had sign your little waiver, you gave us HUSH MONEY. Nice company you represent Frank.

 

Its a standard waver like as far as i know any company would have that releases us from any future responsibilty and declares it a closed matter. At least any company that has a lawyer watch after such things. Anyway it would seem that no matter how many goods we have and 1000s of happy customers I guess I will have to accept the fact that the few that we were not able to make happy will constantly pop up randomly forever.

I am sorry you had issues its was a long time ago I cant go back and change any of it.
But based on what your above comment says I think this was indeed orchestrated perhaps not by you but someone whos intent was to try and drag up issues that we may have had from time to time. Truth is they are inevitable for us or any company and when they happen we do everything in our power to resolve them. I have seen instances of things going terribly wrong several times for most every company I know of. It happens.

As for the disclamier they are written as they are to make it a closed matter both finacially and liability wise other wise a person could for instance get a refund from us and then do a charge back or which I have seen mentioned in various private vendor forums even attempt to get more money by threatening to repeatedly bash untill they got what they wanted. While because of our waver as you call it we have not expereinced this I have seen others go through it. Thats the reason for the waver and IMO its makes perfect sense. Who wants to spend 1000s of dollars trying to make a customer happy and then refund there money of top of it meaning thousands of dollars lost then have them dog you forever and maybe even try and get more out of you. Beleave it or not there are people like that out there. For some reason they cannot accept that they just had bad luck and are vengfull for lack of a better word. They could care less if there are 100s and 100s of good things said they want to make very sure there one bad is not forgotten. I suppose its makes them feel better somehow.

Again I apologize that you had the bad luck years ago and things didnt go well but I cant go back and fix it we tried then and obviously it was a fail. I dont remember all the details of yours other than we went to alot of expense trying...Which is all any company could do. To me this was and is a closed matter I am sorry you cannot put it behind you. I have had bad experinces with several different types of companies over the years as I have been into hot rodding since i was 16 years old but I dont think I ever considered going back and bashing a company over something years gone by. Of course since I am in the performance car business and the internet I also understand the damage it can do and I also know that if a company didnt care they would not even try to make things right when they go wrong so I just accept that its was just something that happened.

For the record there are rougly about 7 of those waivers as you call them out there and they will and always will be used in the instance of a refund which happens when we simply come to the conclusion that we have failed and will not be able to make that particular customer happy which is always our first priority and what we always strive to do first when something goes wrong. But the waiver well its a smart business thing for all the reasons I mentioned above and I find nothing underhanded about it.We have to date over 2000 customers out there there will be and are some we will not be able to satisfy just like in any business anywhere sometimes no matter how hard you try its just not gonna happen.

This post and what you stated above also verifies what I have suspected from odd questions I get from customers sometimes that somehwere someone is using PMs to try and defame us in any and everyway for instance going through the trouble of finding a situation that went wrong years ago and contacting someone to try and apparently succesfully stir up some #$%@ Interesting is all i will say.

Anyway Have a Merry Christmas and I am glad you are happy with what you have now.
Frank at PerformaBuilt

 

This quite possibly is one of the dumbest threads I have read on tech in a long time. Honestly man crap happens and you just happen to be the unlucky one, and from the sounds of it you deserve it cause your attitude stinks. Your post is just like complaining about a crappy hamburger you got from McDonalds, they make billions of hamburgers daily and you just happened to get the bad one and so does that mean you are gonna go out and bash McDonalds in hopes that nobody will ever eat there again? You are most definitely entitled to your opinion and you have let us all know what that is but if I were you I would just be grateful for what Frank did for you he could have easily just said tough crap deal with it and kept your money. The decision to give up on you and give you a partial refund is a great business decision, why would he spend hundreds and hundreds of dollars shipping your tranny back and forth or giving you a new tranny when he could just say here is a refund and get you out of his hair. That is my two cents do what you want with it.....

Oh and by the way Frank my tranny kicks @$$ THANK YOU!

 

I feel your pain. We all have had parts fail. It's all part of the game. I had a Callies crank fail on a 406 sbc. Was I happy no but I understand that we are pushing the parts were using. I think nowadays there is more performance parts and info out there on the 4l60e so today the trannys are better.

 

Hey glad to hear your car is up and running good. 10's @ 130+ is sweet!

 

Surprised this thread is still open actually. I can shed some light on some things I know from being around here for a while. I have seen a good track record of happy customers and customer service from PB in all the threads I have read, and thats a ****-ton. Im very leary when it comes to spending money on a big item like a motor or trans, and I watch people's opinions very closely. The converter and trans sponsers on this forum currently have damn good track records. About the waiver deal, I have never heard of such and I have never personally signed one for any item I have ever purchased in my entire life.....this waiver thing is interesting to me

 

I am not sure waiver is a right word release would probably be more accurate and you would not sign one unless something went terribly wrong and both parties decided that a refund was the best option. The waiver as I mentioned earlier is just basically a release form that says we and the party concerned are done and have finished and completed all business with each other with neither party having any further liability to each other not very disimilar to what you get from and insurance company on a settlement check. It would only happen like i said in the case of a refund and as mentioned has only happened about 7 times in 2000 units in three years. Its just something that the company lawer and accountant say we have to have in those rare instances to make sure everyone knows where they stand in and unfortunate situation for all parties concerned.

However I too am surpised, not that the threads open because everyone has a right to express there veiw though this ones very belated imo. But it does actually belong in the feedback section not the trans technical section. I imagine it was placed here so as to get maximum exposure would be my guess of course to me a thread about and issue with a trans from 3 years ago is odd to start with. But it does indeed violate the forums rules on placment IMO but it is what it is i supose.

 

I see, it makes more sense now. OP made it sound like everyone signs these.

 

x2 awesome times!

hopefully the worst is behind you!
and you get to enjoy the fruits of your labor.

 

+1 for performabuilt!!!!!!

 

Well, first you said 10 people have signed your waiver and now you edited your post to 7. I have 4 PM's of people who have signed it, plus me and that is just on this board alone. What about the other boards you are a sponsor on too???

Please don't make it sound like you gave me a FULL refund, it was half of what I paid for the unit. Partial. And again, I only took it because I was getting nowhere with Performabuilt. I would think when you show 5 parts that grenaded and cracked (broke) you would stand right up and say "Damn, that really sucks for the customer and we need to make it right". A waiver and a partial payment was crap in my book.

Again, I'm truly happy that you do have a lot of happy customers. It shows. I and a few others, were not as fortunate.