Who has been able to have the radio unit replaced under warranty due to the peeling paint and what dealership was it. I am nearing the end of my warranty and I have battled two of the Caddy dealerships here around me already trying to get that radio unit replaced. It looks like ****. Both told me it was common wear and tear. Bull ****.

 

ya were screwed on this one. the worn ***** in my car make my interior look like ****.
my 04 nissan frontier has better looking ***** than my v

 

had to buy one out of pocket along with a brand new amp... good luck

 

Look at this.
How to replace the radio buttons?

http://www.cadillacfaq.com/faq/answe...ons/index.html

 

Dealer replaced my whole unit under warranty due to peeling without hesitation. But that's in Boulder, Colorado.

 

I just picked up a V yesterday and it had the headunit replaced last year for the same issue. only problem is it was done at a dealer in Madison, WI

 

if factory warranty, they should at a minimum replace the ***** and buttons. there really isnt a need to ship out the radio.. i would call cadillac customer service if there are no other dealerships in the area.

if gmpp/extended type warranty, its 'cosmetic' and not covered.

worst case, i think the buttons are around a hundred bucks and ***** are ten apiece.you can pull and replace them yourself.

depending on the wear, a sharpie or permanent black marker work good for touch up. the ***** just pull straight off if you want to hit them with some kind of paint process

 

the dealer told me to paint my buttons with flat black paint cuz they dont sell the buttons!

 

Wow thats shitty service I got my hole Nav changed for peeling buttoms. Just fight with them if you are still under warranty it is covered. GM has had the buttom issues for years and years and never addressed it.

 

yep, i had mine completely replaced under warranty a week after i bought it. they said if it wasnt under factory warranty then they wouldnt do it. Too bad now im under the certified warranty and two of the buttons are already staring to barely chip again, not even a year later. I may still take it back and be like look, its been a year WTF.

 

Thanks Stone.

I have a gmpp, so i guess I should not be too surprised with the dealerships not doing it.

 

I took mine in to Pat Lafontaine on M-59 for 1 button peeling and they replaced the whole unit without asking. I had less than 50k so I was on the normal factory warranty.

I highly recommend that dealer! Been there many times with great luck.

Call Jon Berry (Assistance Service Manager) and ask him.
Direct line - 248-714-1109

Good luck!