Ordering from Revshift
04-17-2013, 05:02 PM
#21
And they wouldn't help you if they did. The first and only time I went in for service (master cylinder bleeding w/Tech 2), the technicians spilled clutch fluid all over my new Forgestar F14 wheels and let it sit for over 2 hours, requiring me to have them refinished. I almost cried in anger.
Oh yeah, and they went through $80 worth of the brake fluid that I provided, and did not correctly bleed the brakes. I should've sued the dealership.
Oh yeah, and they went through $80 worth of the brake fluid that I provided, and did not correctly bleed the brakes. I should've sued the dealership.
Last edited by FuzzyLog1c; 04-17-2013 at 05:08 PM.
04-19-2013, 07:12 AM
#22
Teching In
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05-01-2013, 01:04 PM
#23
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I wouldn't order from REVSHIFT!! I ORDERED MOTOR, TRANS, AND CONTROL ARM BUSHINGS 5 (five) WEEKS AGO FROM REVSHIFT ... STILL NO PARTS. They won't answer the phone and when they do its BS and never answer emails. last friday they finally answered the phone and gave me a shipping tracking number and it hasn't even been picked up for delivery. DON'T ORDER FROM THEM. I'll give you a update if I ever get my parts
05-01-2013, 01:07 PM
#24
05-01-2013, 01:32 PM
#25
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While the guy did go a bit overboard on his posting, I completely agree that 5 weeks is an absurd amount of time to wait for any parts, unless it's expressed beforehand that it would be that long.
I as well as everyone I'm sure appreciates the support that Revshift provides for our vehicles and many others, but the fact remains that customer service is not their strong suit. I just can't get over how people constantly defend them and state that it's OK for a company to treat customers like that just because there aren't any other options (or few).
Companies should not treat their customers like we should feel privileged just to be able to order from them. They should be appreciative that we're giving them business and do everything they can to satisfy customers. If they can't consistently provide parts in a timely manner, they should make the customer aware of that fact PRIOR to ordering. Anything less is bait and switch.
I as well as everyone I'm sure appreciates the support that Revshift provides for our vehicles and many others, but the fact remains that customer service is not their strong suit. I just can't get over how people constantly defend them and state that it's OK for a company to treat customers like that just because there aren't any other options (or few).
Companies should not treat their customers like we should feel privileged just to be able to order from them. They should be appreciative that we're giving them business and do everything they can to satisfy customers. If they can't consistently provide parts in a timely manner, they should make the customer aware of that fact PRIOR to ordering. Anything less is bait and switch.
05-01-2013, 02:25 PM
#26
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While the guy did go a bit overboard on his posting, I completely agree that 5 weeks is an absurd amount of time to wait for any parts, unless it's expressed beforehand that it would be that long.
I as well as everyone I'm sure appreciates the support that Revshift provides for our vehicles and many others, but the fact remains that customer service is not their strong suit. I just can't get over how people constantly defend them and state that it's OK for a company to treat customers like that just because there aren't any other options (or few).
Companies should not treat their customers like we should feel privileged just to be able to order from them. They should be appreciative that we're giving them business and do everything they can to satisfy customers. If they can't consistently provide parts in a timely manner, they should make the customer aware of that fact PRIOR to ordering. Anything less is bait and switch.
I as well as everyone I'm sure appreciates the support that Revshift provides for our vehicles and many others, but the fact remains that customer service is not their strong suit. I just can't get over how people constantly defend them and state that it's OK for a company to treat customers like that just because there aren't any other options (or few).
Companies should not treat their customers like we should feel privileged just to be able to order from them. They should be appreciative that we're giving them business and do everything they can to satisfy customers. If they can't consistently provide parts in a timely manner, they should make the customer aware of that fact PRIOR to ordering. Anything less is bait and switch.
05-01-2013, 02:25 PM
#27
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this was posted in the caddy forum (4/23/13) but probably worth reposting thread: http://www.cadillacforums.com/forums...ml#post3294194
That is an awesome analogy.
I couldn't agree with you more, Fuzzy. We are currently working on improving our systems and communicating the whole process. It all comes down to time or lack thereof. We have already made a lot of changes this year that are not too apparent but are a definite improvement. The issue with advertising turnaround time is that it is constantly fluctuating. Items come in and out of stock by the day. We will soon be switching over to a stock level based shopping cart. When this happens, the website will tell you that the specific item is out of stock and it will not allow you to purchase it. At that point, orders will be shipped within 24 hours, no exceptions. We are hoping to make the switch within the next couple of months.
Big changes are happening within Revshift. This will all become apparent very soon. Unless, our happy customers don't speak up.
I couldn't agree with you more, Fuzzy. We are currently working on improving our systems and communicating the whole process. It all comes down to time or lack thereof. We have already made a lot of changes this year that are not too apparent but are a definite improvement. The issue with advertising turnaround time is that it is constantly fluctuating. Items come in and out of stock by the day. We will soon be switching over to a stock level based shopping cart. When this happens, the website will tell you that the specific item is out of stock and it will not allow you to purchase it. At that point, orders will be shipped within 24 hours, no exceptions. We are hoping to make the switch within the next couple of months.
Big changes are happening within Revshift. This will all become apparent very soon. Unless, our happy customers don't speak up.
05-01-2013, 02:30 PM
#28
Well I can respect a shop that, between choosing to maintain the quality of their or spending more time on customer service, chooses the product. I hope they get a front office guy to deal better with the customers, but I for now they still get my respect.
05-01-2013, 02:35 PM
#29
OK I've kept my thoughts to myself on this but want to share my experience so that RevShift and the general community get an additional and hopefully rational input. I ordered the cradle bushings shortly after they were released and understand there was a high demand for the product at the time. I was planning a driving trip to SC and wanted to make sure the car had a few miles on it after the mod. I spoke to RS personnel three different times over the course of two weeks. Each time I was told they would be in the mail the next day. I understand the constraints of small businesses and would have been OK with we are behind and it will likely take a week or two. What bothered me was the "check is in the mail" type of response. I appreciate the products and would order from them again but would factor in the poor customer service into my purchase decision. For me the delay was OK until I kept being told they would be shipped the next day repeatedly. Just food for thought on both sides.
05-01-2013, 02:53 PM
#30
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I know of only one person who has questioned the quality of the products Revshift produces. I personally think they produce great products in a very limited market. However, many have displayed their displeasure with the Customer Service aspect. I understand the small business side of things, and I appreciate the service they provide. People defending them saying this is fine. The fact that they say they are working on improving the Customer Service part of their business is a great step in the right direction...
But then I read numerous posts about other things they have said, like the post above. Saying something a doing something are completely different. My only concern is customers complain that they cannot get a hold of them, either by calling, or E-Mail. Some try once, and some try numerous times to no avail. They then proceed to the forums...some are nicer about it, some are ********. But low and behold, Revshift always seems to show up on the forums to defend themselves.
As far as customer service is concerned, I don't think us, as customers, are asking too much. If the product is backordered, state that upfront. If it stated to ship out the following day, make sure it ships. And if it doesn't, for whatever reason, shoot an E-Mail to that customer(s) telling them so.
Signed,
Happy Customer
But then I read numerous posts about other things they have said, like the post above. Saying something a doing something are completely different. My only concern is customers complain that they cannot get a hold of them, either by calling, or E-Mail. Some try once, and some try numerous times to no avail. They then proceed to the forums...some are nicer about it, some are ********. But low and behold, Revshift always seems to show up on the forums to defend themselves.
As far as customer service is concerned, I don't think us, as customers, are asking too much. If the product is backordered, state that upfront. If it stated to ship out the following day, make sure it ships. And if it doesn't, for whatever reason, shoot an E-Mail to that customer(s) telling them so.
Signed,
Happy Customer
05-01-2013, 02:55 PM
#31
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OK I've kept my thoughts to myself on this but want to share my experience so that RevShift and the general community get an additional and hopefully rational input. I ordered the cradle bushings shortly after they were released and understand there was a high demand for the product at the time. I was planning a driving trip to SC and wanted to make sure the car had a few miles on it after the mod. I spoke to RS personnel three different times over the course of two weeks. Each time I was told they would be in the mail the next day. I understand the constraints of small businesses and would have been OK with we are behind and it will likely take a week or two. What bothered me was the "check is in the mail" type of response. I appreciate the products and would order from them again but would factor in the poor customer service into my purchase decision. For me the delay was OK until I kept being told they would be shipped the next day repeatedly. Just food for thought on both sides.
Edit: To justify my stance, I have purchased from RS in the past and I'm debating where to purchase motor mounts next. I'll likely purchase from them, simply because their product is top notch and I'm not in dire need to have them within a week.
Last edited by Forcfed93; 05-01-2013 at 03:10 PM.
07-30-2013, 08:23 PM
#33
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I don't know how long I should wait to get my coupler from them , they don't even respond to my email , or my private massage . at least they should tell me that they will ship it some day.
