Va Speed. We'd like to apologize.......
Joined: Nov 2001
Posts: 8,484
Likes: 0
From: Cecil County Raceway!!!
Both Ed and Shawn are some seriously smart MF'ers...I wish them the best to find someone as passionate about sales as they are about motor building and tuning
Ed and Shawn definitely know what is going on!
You guys need a message taker who is all nails and hair; nice and pretty but not into cars at all. Someone who has mucho customer service experience and much experience filtering calls and email... maybe an ex executive assistant or something. Someone that guys would remember, ya know?
You guys need a message taker who is all nails and hair; nice and pretty but not into cars at all. Someone who has mucho customer service experience and much experience filtering calls and email... maybe an ex executive assistant or something. Someone that guys would remember, ya know?
You guys need a message taker who is all nails and hair; nice and pretty but not into cars at all. Someone who has mucho customer service experience and much experience filtering calls and email... maybe an ex executive assistant or something. Someone that guys would remember, ya know?
Bottom line is the wealth of knowledge that comes with the team comes with a small cost as it does with anyone at the top of the pack. I know I could have saved money going through someone else and shopping prices for the cheapest place around but I'll pay more for people that have the knowledge. I'm more than happy to spend money with Shawn @ Virginia Speed and Brian(Madman) because I know when I need the info that no one else will give out, I can call them on the weekend to get the right answer.
Keep up the awesome work!
Keep up the awesome work!
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You guys need a message taker who is all nails and hair; nice and pretty but not into cars at all. Someone who has mucho customer service experience and much experience filtering calls and email... maybe an ex executive assistant or something. Someone that guys would remember, ya know?
Yeah, then we'd never get anything done!! 
Wow, thought I was the only one that had problems. I tried to pm back and fourth with shawn about some turbo cams and he replied but then I started asking more questions and it seemed like the response would take longer and then finally no responses. So then I figured I would do what there website says and call and speak to a live person but nobody there could answer any of the questions about the cams, they said I would have to tell them the questions and they would get back to me because the owner is too busy. I understand that but then they need people there that can answer those questions. Then the second problem was I ended up going ahead and ordering the cam due to there knowledge of the turbo stuff but two weeks later still no tracking number or nothing, so I called and they didn't know anything. I gave them the confirmation number that I got online and then they told me they would have to get back to me since it was an online order. I guess it was a problem with there online site but still, I just wanted some answers about something that I purchased from them and I dont care if it was a 400 dollar part or a 8000 dollar engine. After 4 1/2 weeks after I ordered it, i got a tracking number today. Thank you and I hope everything gets worked out for you guys. I just wish I could have got more information about a product that I was interested in.
Message boards can overwhelm companies with the quickness. I know first hand. When Shawn started to do Phils and brians stuff, I can almost guarantee that they were overwhelmed with questions from everyone.
The hard part is finding that fine line between a customer and a tirekicker. If you call, hoping to get a tidbit of info out of someone with out paying after they just spent the last week at the track busting their ***, they are not going to want to give it up
I cannot tell you how many people call me asking for advice. Thats fine, I have to put food on the table. Buy my products so I can feed the families I employ, you in turn get a good product.
If you start jabbering on about a dream setup, I will cut you off or atleast cut to the chase and trial close you
Its America, you cannot please everyone all the time!
Louis
The hard part is finding that fine line between a customer and a tirekicker. If you call, hoping to get a tidbit of info out of someone with out paying after they just spent the last week at the track busting their ***, they are not going to want to give it up
I cannot tell you how many people call me asking for advice. Thats fine, I have to put food on the table. Buy my products so I can feed the families I employ, you in turn get a good product.
If you start jabbering on about a dream setup, I will cut you off or atleast cut to the chase and trial close you
Its America, you cannot please everyone all the time!
Louis
or whatever he sells cams for...
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
Message boards can overwhelm companies with the quickness. I know first hand. When Shawn started to do Phils and brians stuff, I can almost guarantee that they were overwhelmed with questions from everyone.
The hard part is finding that fine line between a customer and a tirekicker. If you call, hoping to get a tidbit of info out of someone with out paying after they just spent the last week at the track busting their ***, they are not going to want to give it up
I cannot tell you how many people call me asking for advice. Thats fine, I have to put food on the table. Buy my products so I can feed the families I employ, you in turn get a good product.
If you start jabbering on about a dream setup, I will cut you off or atleast cut to the chase and trial close you
Its America, you cannot please everyone all the time!
Louis
The hard part is finding that fine line between a customer and a tirekicker. If you call, hoping to get a tidbit of info out of someone with out paying after they just spent the last week at the track busting their ***, they are not going to want to give it up
I cannot tell you how many people call me asking for advice. Thats fine, I have to put food on the table. Buy my products so I can feed the families I employ, you in turn get a good product.
If you start jabbering on about a dream setup, I will cut you off or atleast cut to the chase and trial close you
Its America, you cannot please everyone all the time!
Louis
You hit the nail on the head Louis.It's very hard keeping up with everything going on in the shop let alone the pm's and emails.I get people wanting to send 20 pm's back and forth about a camshaft that i might make $40.00 on.as much as i would like to,i can't answer everybodies questions about everything-there just isn't enough time in the day or night.I spend several hours per night replying to emails and such.
I appreciate everybodies patience.Even though it can be a little aggrivating dealing with us-it's worth the pain in the ***,we got some of the baddest stuff on the planet coming out of this shop.
or whatever he sells cams for...
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
i really don't make any money on camshafts-it's more like a service to help people out,i already spent alot of time on the engine for nothing,why would this be any different.Sometimes you just got to cut your losses.
Last but not least-this was def not bad press-if anything i would say it's on a positive note
I'll take my kiddie stuff anyday.... Its all about how much you can get down and how fast you can get the power in. Who's going to be working the AMS? 
Remember its soo easy a caveman can do it. You know I make the hard **** look easy.Just sayin.....
or whatever he sells cams for...
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
the customer decided to have the engine built elsewhere for whatever reason
then he came back wanting a cam
how much did va speed make off this customer?... 0 dollars, a bunch of wasted time and "bad press"
im guessing this guy would have been happy, not complained, va speed would at least make a couple bucks off the cam
im looking at getting another turbo motor built (got a quote from them a while back) and was considering va speed but im not really anymore....expecially if it takes 4 1/2 weeks to get something you ordered... i guess its just my opinion
So he wants all Shawn's knowledge that he has spent years and who knows how much of his own money collecting but doesnt want him to make any money?
He needs to make money to keep his doors open and to put food on his table.
4 1/2 week wait for a motor is GREAT.
I'd love to get mine in 4 1/2 weeks ... lol
You dont have a clue and your opinion is dumb.