Low pressure on Walbro?

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Mar 12, 2007 | 08:22 AM

Speed

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From: Ok

Low pressure on Walbro?

Hey all. Just put together a dual intank setup using two Walbro GSS340s from EPP. Just a quick plug for Bob and his guys for making sure I got the parts in time.

Anyway, I'm having an issue in that one pump is only holding about 28psi at idle and dropping below 25psi on a load. The other pump runs great holding everything at factory 58psi at idle and upping a bit under load. Both pumps running at the same time also have idle psi at 58.

Wiring is correct and there are no leaks. I'm curious if anyone else has had this problem? Thank God I've got two of them

Mar 12, 2007 | 08:38 AM

Speed

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From: Ok

Sent an email to Bob at EPP this weekend and what do you know. First thing this morning I have an email back with a couple of ideas to check but more importantly, an offer to replace the pump. Even better, he said he would send a new pump out and when I swapped, I could send him the old one back. That's the way it's supposed to work! Thanks Bob

Mar 12, 2007 | 05:51 PM

john563

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From: dayton ohio

Im having issues with my racetronics kit right now im waiting to see what they have to say.Im hoping they send me a new one and ill send the old,if they tell me to send this first and we'll get back to you im just gonna cut my losses and go look else where for a new set up.

Mar 13, 2007 | 07:15 PM

Racetronix

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From: A Racetronix dealer near you...

Quote:

Originally Posted by john563

We have not received any support e-mails today in regards to a F98 or F99 system.

We do not supply warranty replacement pumps based on customer diagnosis. Over 90% of the time there is not a problem with the pump. It usually has something to do with the installation or operating conditions.

If you require tech support contact support@racetronix.com with as much info as possible along with all your contact info.

Thank you.

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Mar 13, 2007 | 11:24 PM

Speed

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From: Ok

I'll just say with one pump running fine and the other putting out low pressure through the same setup, I'm glad EPP doesn't have that policy. All the more props for Bob and the guys at EPP.

Mar 14, 2007 | 12:25 AM

Racetronix

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From: A Racetronix dealer near you...

Quote:

Originally Posted by Speed

I'll just say with one pump running fine and the other putting out low pressure through the same setup, I'm glad EPP doesn't have that policy. All the more props for Bob and the guys at EPP.

EPP's handling of your claim has been mirrored many times by Racetronix dealers so it is nothing out of the ordinary.

If retail vendors (including our dealers) chose to offer more flexible / liberal warranty policies to help secure sales that is understandable. This has nothing to do with a distributor's or manufacturer's warranty which is in place to serve as a guideline for warranty handling procedures.

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Mar 14, 2007 | 03:29 AM

koolaid_kid

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From: Indianapolis

I am confused. To me, this sounds like lawyer talk. Have I missed something? EPP has earned its reputation for a quality dealer. Is Racetronix backing away from upholding its reputation?

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Mar 14, 2007 | 11:22 AM

koolaid_kid

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From: Indianapolis

Quote:

Originally Posted by Racetronix

We do not supply warranty replacement pumps based on customer diagnosis. Over 90% of the time there is not a problem with the pump. It usually has something to do with the installation or operating conditions.

I have not had any problems with my Racetronix kit. However, I will be certain to purchase any such items through a reputable dealer, rather than from the source. JMO.

Mar 28, 2007 | 07:53 PM

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john563

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From: dayton ohio

Quote:

Originally Posted by Racetronix

I have not heard from them,other than someone will get back to you and received another same exact E-mail,but ill try one more time

Mar 28, 2007 | 08:48 PM

#11

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Quote:

Originally Posted by john563

I have not heard from them,other than someone will get back to you and received another same exact E-mail,but ill try one more time

Isn't HSW providing customer-direct support here?

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Mar 28, 2007 | 09:58 PM

#12

john563

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From: dayton ohio

Quote:

Originally Posted by Racetronix

Isn't HSW providing customer-direct support here?

Yes he has sent me a new flex tube i just wanted to ask racetronix what else can cause the issues if the flex tube is not it.I have gone to the vendor and was very helpful and thought I'd ask Racetronix itself via e-mail.Im paying for install and yes they have installed them before without issues and for some reasone having problems with mine.I talked to Matt and he said it was the flex tube and gladly sent another,but just wanted to see if it could be anything else just incase.I explained the isssues to racetronix and got no reply as to wha t they think.Im not knocking anyone or product just want some trouble shooting info which Matt @ harris gave,but wanted some from Racetronix as well. Thanks you for your help
To the original poster im sorry to hijack,Ive started a new thread