Pacesetter Headers = Poor Quality & Warranty
This is a letter I sent to the CEO of Pacesetter:
PaceSetter Performance Products
2841 W. Clarendon Ave.
Phoenix, AZ 85017
Dear Woody Harrah:
I purchased a set of ARMOR coated headers and y-pipe for my 2000 Pontiac Trans Am from Summit Racing on 10/09/2007. I researched my purchase and found that these headers offered a high quality, well built, coated header at an affordable price from an American company. This car has low mileage (31,749 miles) and has not been in the rain or snow. I take immaculate care of this car and want quality products to go with it. A couple of weeks ago I was underneath the car doing some maintenance work and noticed that the headers had quite a bit of discoloration/rust (see pictures) on them. I decided to call Pacesetter to see about a possible warranty claim and spoke with Tim. He informed me that letting my car sit and not driving it contributed to the type of discoloration/rust I had on my headers but he would pass the information along and someone would contact me that day or the following. I didn’t hear anything so I contacted Pacesetter back and spoke with Joe, who basically said that I needed to read my warranty papers to see that this was not covered under my warranty. I then spoke with Fred Gurley. I explained to Fred that this car sets in my shop and has only been driven approximately 900 miles since I put the headers on the car and that I would like to possibly receive a new set from him (at a reduced cost or free). He told me I could find them on the internet to purchase. He also said that 2-3 years ago, Jet Hot was coating Pacesetters headers and that Pacesetter no longer uses them due to poor quality and that my headers could have been a batch from this time frame. He then offered to recoat my headers at no charge if I would send them to him. While I appreciated some extension on his part to make these headers right, I told him I did not want to take a chance of having the same rust issue 2 years down the road. I asked if he could send me a new pair and I would send the old back. Fred said no to this. I also told Fred that the y-pipe was beginning to show rust yet the Flowmaster cat back exhaust I installed at the same time looks as good as the day I put it on. My dilemma is that I have invested $500 with Pacesetter and am not happy with quality of product that I have received. Please reconsider my warranty claim.
Thanks,
The CEO of Pacesetter offered to recoat them but I declined the offer. I will never buy another set of Pacesetter Headers again.
Im gonna take some pics and show you mine, they look a lot worse.
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I always buy the painted headers. I'll throw them in the blast cabinet and bead blast them down to bare metal, then paint them with ceramic(vht type gloss black) paint. They hold up for several years and look great. The paint/ceramic coating on alot of headers just keep the headers from rusting in the box, they dont offer much protection against rust,discoloration, or flaking.
Second question: I know Jet Hot's coating is intended to trap heat within the exhaust tubing and thus reduce underhood temps by not having it radiate into the engine bay. But is it not meant to keep the headers looking nice and to be a protective coating as well?
Third question: Does anyone have any pictures of their coated Stainless Steel headers that have been on vehicle for some miles? I would like to see if the coating on these pieces have any rust.
I know everyone telling you their good experience doesn't help you out, but I just dont want people to think that $475 for coated headers that add roughly 15-20whp is a bad deal.
I know everyone telling you their good experience doesn't help you out, but I just dont want people to think that $475 for coated headers that add roughly 15-20whp is a bad deal.
go look up at some used stainless steel headers in the classified section. ive seen some of those "stainless steel" headers look like **** for how much people have paid for a shiny header.
where was this thread two weeks ago!! Picked pacestters b/c of price and heard fitment was very good. Did the pacesetters at least go in pretty easy b/c that was my final deciding factor to go with pacesetters b/c i heard that the fitment was very good. So besides from the shity coating did everyones pacesetters go in fairly easy??? (knew i should of went w/ LPP stainless Arrgghhh!) 

....im prolly gonna paint them with that vht high temp paint...anybody else do that? 





