Magnaflow can you help me out?
#42
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This thread was recently brought to my attention. I am the sales rep for Magnaflow on LS1tech.com. Please understand that Magaflow does not frequent this website often so if you require immediate assistance you are encouraged to contact our 800 number or your Magnaflow retailer.
Frankly, I'm amazed how you were able to get your interpretation from a simple auto response email.
you forgot to quote this part of the email...
If you were not able to find the answers to your questions please visit:
http://www.magnaflow.com/07techtips/faq.asp , call us toll free at 800.990.0905 for any additional questions or comments, or
PLEASE EMAIL US YOUR SPECIFIC QUESTION AT moreinfo@magnaflow.com and be sure to include your question in the subject line.
The warranty Magnaflow offers is LIFETIME from all defects and by looking at your pictures that is definitely covered. The warranty claim has to be filed through the original retailer with proof of purchase and they will contact their supplier for the RMA, in this case I assume WideOpenSpeed is your retailer? Last I heard they were an Ebay retailer? There in lies the dilemma of purchasing online, ebay no less. You tend to sacrifice customer service for a lower purchase price.
Magnaflow just sent me an Email and told me to **** my self!
Thank you for contacting MagnaFlow.
You will not receive a response from this email address.
In order to better assist you, we've prepared the below list of common questions & answers to help speed you to an answer....
Thank you for contacting MagnaFlow.
You will not receive a response from this email address.
In order to better assist you, we've prepared the below list of common questions & answers to help speed you to an answer....
you forgot to quote this part of the email...
If you were not able to find the answers to your questions please visit:
http://www.magnaflow.com/07techtips/faq.asp , call us toll free at 800.990.0905 for any additional questions or comments, or
PLEASE EMAIL US YOUR SPECIFIC QUESTION AT moreinfo@magnaflow.com and be sure to include your question in the subject line.
The warranty Magnaflow offers is LIFETIME from all defects and by looking at your pictures that is definitely covered. The warranty claim has to be filed through the original retailer with proof of purchase and they will contact their supplier for the RMA, in this case I assume WideOpenSpeed is your retailer? Last I heard they were an Ebay retailer? There in lies the dilemma of purchasing online, ebay no less. You tend to sacrifice customer service for a lower purchase price.
Last edited by MagnaFlow_Rep; 08-25-2008 at 12:12 PM.
#44
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You know it shouldnt make any difference where it was bought from. If Bin Laden had an ebay store and has a business liscence and buys from you guys and resales it then why does theirin lie a problem?
I used to sell mobile electronics and its my experience that manufacturers hide behind this crap to keep from replacing defective products. They figure if they make it difficult enough that the consumer will just not fool with it.
And hell yes, the consumer is gonna try to save money when they can. Im sure Magnaflow does too.
I used to sell mobile electronics and its my experience that manufacturers hide behind this crap to keep from replacing defective products. They figure if they make it difficult enough that the consumer will just not fool with it.
And hell yes, the consumer is gonna try to save money when they can. Im sure Magnaflow does too.
#45
TECH Fanatic
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You know it shouldnt make any difference where it was bought from. If Bin Laden had an ebay store and has a business liscence and buys from you guys and resales it then why does theirin lie a problem?
I used to sell mobile electronics and its my experience that manufacturers hide behind this crap to keep from replacing defective products. They figure if they make it difficult enough that the consumer will just not fool with it.
And hell yes, the consumer is gonna try to save money when they can. Im sure Magnaflow does too.
I used to sell mobile electronics and its my experience that manufacturers hide behind this crap to keep from replacing defective products. They figure if they make it difficult enough that the consumer will just not fool with it.
And hell yes, the consumer is gonna try to save money when they can. Im sure Magnaflow does too.
#46
FormerVendor
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But jokes aside, please understand Magnaflow supports both the online and brick and mortar shops but facts are facts. You will be losing certain levels of customer service when you buy online at a lower cost. risk vs. value is what it comes down to. Try returning a defective TV to the Best Buy down the street versus returning it to bin-laden.com? That $150 you saved with free shipping doesn't look so great if you had a defective product and the only method of communication was email. Send them an email, wait for them to respond and give the approval. Then you had to box that heavy POS back up, drive it to the UPS shipping location, pay freight, wait for the part arrive to the retailer, the have to check it, wait for their email reply back. Then wait for the replacement.
Also, the Magnaflow Lifetime warranty can be handled at any local authorized Magnaflow dealer. So if you buy online and one day they go out of business you can do the warranty through a local brick and mortar muffler shop.
#47
TECH Senior Member
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You will be losing certain levels of customer service when you buy online at a lower cost. risk vs. value is what it comes down to. Try returning a defective TV to the Best Buy down the street versus returning it to bin-laden.com? That $150 you saved with free shipping doesn't look so great if you had a defective product and the only method of communication was email. Send them an email, wait for them to respond and give the approval. Then you had to box that heavy POS back up, drive it to the UPS shipping location, pay freight, wait for the part arrive to the retailer, the have to check it, wait for their email reply back. Then wait for the replacement.
#48
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After reading the MagnaFlowRep's responses, you should be able to take your car to a magnaflow local authorized dealer. Try locating a authorized dealer near you and see what they can't help. The Rep even said that it should be covered under warranty. Good luck getting every thing taken care of. Trevor