Got my Rotating assmbly from Texas Speed Today(*UPDATE)* !
06-08-2010, 03:45 PM
#42
Guys,
I can't stress enough how frustrated we are that you guys are having to deal with this issue. It is safe to say that we will not be seeing this issue with one of our rotating assemblies again.
That being said, in an effort to compensate you for the trouble, WE WILL BE UPGRADING YOU TO FORGED CRANKS AT NO ADDITIONAL CHARGE. Being that it is so late in the day here, I will update both of you tomorrow morning as to which way we will be going after I talk to our crank suppliers.
Jon Reynolds
Texas Speed & Performance
I can't stress enough how frustrated we are that you guys are having to deal with this issue. It is safe to say that we will not be seeing this issue with one of our rotating assemblies again.
That being said, in an effort to compensate you for the trouble, WE WILL BE UPGRADING YOU TO FORGED CRANKS AT NO ADDITIONAL CHARGE. Being that it is so late in the day here, I will update both of you tomorrow morning as to which way we will be going after I talk to our crank suppliers.
Jon Reynolds
Texas Speed & Performance
06-17-2010, 12:01 AM
#44
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That is one sexy crank!
I would definitely echo everyone else's sentiments and hope that I get a pitted cam or something when I order my H/C package from TSP
Looking forward to doing business with you guys in a couple months!
I would definitely echo everyone else's sentiments and hope that I get a pitted cam or something when I order my H/C package from TSP
Looking forward to doing business with you guys in a couple months!
06-17-2010, 10:42 PM
#48
Just curious? Did you call TSP before posting this thread?
I mean, in the end it turned out well for both parties, you got a new "forged" crank, and TSP got another chance to redeem themselves coming out very well from this problem...
But it "could" have easily turned into a bashing thread on the sponsor when they may have not even been aware of the problem in the first place...
I commend TSP on their fast C.S. and fixing the wrongs that were no doubtingly an honest mistake... But I can't stand the threads that pop up, pointing out errors with a company BEFORE the company was notified of the error to begin with...
I mean, in the end it turned out well for both parties, you got a new "forged" crank, and TSP got another chance to redeem themselves coming out very well from this problem...
But it "could" have easily turned into a bashing thread on the sponsor when they may have not even been aware of the problem in the first place...
I commend TSP on their fast C.S. and fixing the wrongs that were no doubtingly an honest mistake... But I can't stand the threads that pop up, pointing out errors with a company BEFORE the company was notified of the error to begin with...
06-18-2010, 07:26 AM
#49
Just curious? Did you call TSP before posting this thread?
I mean, in the end it turned out well for both parties, you got a new "forged" crank, and TSP got another chance to redeem themselves coming out very well from this problem...
But it "could" have easily turned into a bashing thread on the sponsor when they may have not even been aware of the problem in the first place...
I commend TSP on their fast C.S. and fixing the wrongs that were no doubtingly an honest mistake... But I can't stand the threads that pop up, pointing out errors with a company BEFORE the company was notified of the error to begin with...
I mean, in the end it turned out well for both parties, you got a new "forged" crank, and TSP got another chance to redeem themselves coming out very well from this problem...
But it "could" have easily turned into a bashing thread on the sponsor when they may have not even been aware of the problem in the first place...
I commend TSP on their fast C.S. and fixing the wrongs that were no doubtingly an honest mistake... But I can't stand the threads that pop up, pointing out errors with a company BEFORE the company was notified of the error to begin with...
I have never once bashed TSP or said anything bad about anyone there. I dont think they saw this thread as me "bashing" them either. Some things go under the radar and some things do not. Honestly I think it worked in their favor with generating business and showing the 1000+ people who viewed this thread how they will resolve a problem if it occurs.
06-18-2010, 12:44 PM
#50
I have never once bashed TSP or said anything bad about anyone there. I dont think they saw this thread as me "bashing" them either. Some things go under the radar and some things do not. Honestly I think it worked in their favor with generating business and showing the 1000+ people who viewed this thread how they will resolve a problem if it occurs.
06-19-2010, 12:17 AM
#52
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matt took care of me at texas speed when i was ordering my setup and as well as there customer service .. top notch.. when matt wasnt there he would usually leave notes to other people to call me back! i well be doing business again with them in a near futur
