Callies horrible customer service
Thread Starter
Teching In
Joined: Mar 2013
Posts: 26
Likes: 0
From: NE Arkansas
Callies horrible customer service Just wanted to let people know that I bought a Callies crank through a vendor, I had it running for about a month. I finally got it to the track about 3 weeks ago and made half a pass and it fell on its face. Cam sensor code came up. I got to checking into it and found that the reluctor had spun on the crankshaft. I know now that there are a lot of post about this but I called Callies to see what they were willing to do about this. They said that they had a bad problem with there supplier for a while but all of those should be gone. Well I had one of them. I waited over 2 months for the rotating assembly to come in. Purchased in January 2013. They told me that If I pay to send it back they would be nice enough to put another one on. But I had to pay shipping both ways. I am no genius on these by any means but I would think on the reluctor that you would want to heat it evenly around. When I got the crank out of the box there was a predominant blue mark where they had heated the reluctor in one area very hot. I really thought a company of this magnitude would have a little better respect for there customers. But then again I am not a big shop so they can *hit all over me and not care.
That's why i run and install exclusively Eagle rotating assembly's.
Eagle has great customer service, great people and a great product. They also stand behind there products 100%.
sorry to hear about your stress, i feel you.
Eagle has great customer service, great people and a great product. They also stand behind there products 100%.
sorry to hear about your stress, i feel you.
TECH Apprentice
Joined: Jan 2002
Posts: 347
Likes: 0
From: Orlando
I am running an Eagle rotating assembly and no problems. But i think I have the strongest stuff they make and it is only rated to 1100HP and I am knocking at the door of that... So what is the next brand you run beyond that number?
If you are looking somewhere else we have crankshaft forged in 4340 steel angle weight reduction drilled, gun barrel drilled, and keywayed off the shelf rated to 1500HP for $899.
Our crankshafts are new but we have been using them for 2 years now (close to 500 motors) without a single failure in house in our TMS crate motors. We have the best customer service in the business and are here to help if you have any questions.
Our crankshafts are new but we have been using them for 2 years now (close to 500 motors) without a single failure in house in our TMS crate motors. We have the best customer service in the business and are here to help if you have any questions.
The 24X wheels heat much faster by the balance holes because of the reduced mass, this will not reduce the press when it is installed.
I have used many Callies cranks with great results, sorry to hear about your experience. My experience has been the opposite of yours, excellent customer service and a great product.
Kurt
I have used many Callies cranks with great results, sorry to hear about your experience. My experience has been the opposite of yours, excellent customer service and a great product.
Kurt
Just wanted to let people know that I bought a Callies crank through a vendor, I had it running for about a month. I finally got it to the track about 3 weeks ago and made half a pass and it fell on its face. Cam sensor code came up. I got to checking into it and found that the reluctor had spun on the crankshaft. I know now that there are a lot of post about this but I called Callies to see what they were willing to do about this. They said that they had a bad problem with there supplier for a while but all of those should be gone. Well I had one of them. I waited over 2 months for the rotating assembly to come in. Purchased in January 2013. They told me that If I pay to send it back they would be nice enough to put another one on. But I had to pay shipping both ways. I am no genius on these by any means but I would think on the reluctor that you would want to heat it evenly around. When I got the crank out of the box there was a predominant blue mark where they had heated the reluctor in one area very hot. I really thought a company of this magnitude would have a little better respect for there customers. But then again I am not a big shop so they can *hit all over me and not care.
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Thread Starter
Teching In
Joined: Mar 2013
Posts: 26
Likes: 0
From: NE Arkansas
Well after all that I took the crank to Lunati today to some buddies of mine and they got me a new reluctor on and welded. It is back in and ready to try this all over again, maybe now I can start seeing what this 4.0 whipple will do. lol Thanks guys. Hopefully next time it comes out it will be to upgrade again.
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TECH Apprentice
Joined: Oct 2007
Posts: 301
Likes: 20
Of the overseas forgings, I've had more problems with Eagle than any other. Won't use 'em again, cost too much when all the correcting is done.
Poor Service OP I think that their service was not up to my standards after trying to speak with them on the phone. So I called Lunati and spoke with them, they answered all of my questions and spent alot of time explaining things to me. After that I was sold on them, and ordered a rotating assembly.