That's exactly what mine looked like when I had my springs shimmed. I had the head shop buff them out but I bet they are back since it was 400 miles ago and I am getting more noise from the top end!

J.R.

 

Excellent Tony this is how business is supposed to be handled honest & fair.

 

thanks tony this is very honorable of you guys ...

maybe i missed it in your first post, but will the heads need to be reseated in the case that new valves are needed?

 

Thanks for the pics....

 

Thanks Tony!

 

Thanks Tony! I fly out for a week tomorrow early ... will pull the valve covers next Wednesday when I return. I'll PM you if I find a problem or not, either way.

 

Tony, I am truly astounded by your level of customer service. For those who don't think this is fair, here is my experience with another company.

When I had problems with my ported Darts pouring oil into the intake tract, the company I purchased from wanted to simply swap out the heads with some ported LS6 heads, cover shipping both ways and replace the gaskets/bolts that I had also purchased from them. They didn't even offer to cover fluids. Then, they don't understand why I was displeased with their level of customer service. Hell, I would have been happy if they would have offered to cover the case of beer required to swap heads to be perfectly honest...just a good will effort on their part would have made all the difference. In the end, I dealt directly with Dart who hand ported me a set of heads in return for the heads that were very likely damaged by someone else.

Being in the military for the past 18 years, I guess I have a different outlook on things than most. I value integrity and character of a person and company more than just about anything else. The way you are treating your PAST customers who may never purchase one of your products again is amazing. If I am ever in need of another set of heads, I will choose your product just based on your customer service.

Galen

 

Thanks for all of the info. Mine look fine, but THANK YOU for the great customer service that you offer!

 

Is there any way to identify the problem other then pulling the rockers to look?

My top end makes some noise.... I don't find it excessive but now I'm wondering.

 

You've got to pull the rockers. I did mine last weekend not expecting to find anything and as luck would have it I need to send both heads back to AFR. My valves are just starting to pit. I sent Tony digital pics and he reviewed them with me over the phone and sent me to the appropriate person for an RMA#. At least it's coming up on the winter season where I don't use my car as much.

 

well its when I want to use my car the most good weather in the south

is there a manufacturing period of when this problem occurred? or is it all scattered?

 

Thanks everyone...

Hopefully the number of problems stay small and we can still care for you guys next year...LOL

I would also just like to say that the owner of this company is a very spiritual, highly ethical, and just an overall nice guy (and good friend)....and while we were both in agreeance on what we felt was truly the right way to handle the situation (thinking about ourselves in all of your shoe's), the fact of the matter (in this industry) is very few company's would have handled it the way we did as alot of you have noted. Perhaps our decision to do so will send a ripple effect....we have all been to the "thats racing" school of hard knocks, myself included.

Regarding the few questions....If you have an RMA # already and need our UPS shipping info just give anyone a call here at AFR for that information.

Guys that are questioning "when did we have an issue" or "which batch of valves" I have no answers for you....the only thing I would say is they could go as far back as a year....maybe a few months longer. If you have over 5000 noise free miles on your engine IMO you can breathe pretty easy because this situation would have probably shown itself within that time frame.

Again guys....we are still talking about a small percentage of heads....please keep that in mind but I wanted everyone clear and how to handle it and give everyone a heads up so in the event you do have an issue it would be a cinch for you to catch it early and alert us.

EVERY new head is being checked now in house for proper tip hardness so for the guys that have something on order, you have no worries or concerns.

Have a good Holiday and hopefully a few extra days off

Regards from all of us @ AFR
(661)257-8124

 

thanks for the pics Tony. ill be checking mine this week

 

I have never heard of a company covering all that. You guys are great.

What valves are they. Could patriot/FFHP have used the same batch cause mine have been getting noiseier the more miles I put on the car

 

Any way to tell if a set of heads on the shelf at a shop are bad? I was about to order a set. Not sure how long some places have had them in stock?

 

Agin can we narrow it down to what valves? IF you paid for upgraded valves can they be effected? i only have 100 miles on mine pluss 25 dyno pulls and 20 or so 1/4 mile passes. i just checked them and they look perfect. What should i do?

 

This level of service is rarely heard of these days! AFR will get my buisness from now on and I'll be sure to pass the word along what a stand-up company they are!

 

I will look at mine this weekend. Thx.

 

Customer service doesn't get any better then that!

 

Way to go AFR.....
Nice to see a stand up company, there are many in this biz that need to take notice, you have certainly set the standard high.