Generation IV Internal Engine 2005-2014 LS2 | LS3 | LS7 | L92 | LS9

An Open Letter to SCAT Crankshafts

Thread Tools
 
Search this Thread
 
Old 08-12-2009, 10:16 PM
  #41  
FormerVendor
 
racer7088's Avatar
 
Join Date: Nov 2001
Location: Houston, Tx.
Posts: 3,065
Likes: 0
Received 5 Likes on 5 Posts

Arrow

Originally Posted by Sharpe
Whether the "open letter" was sent in haste or not, sounds like this thread is staying nice and civil. Let's keep it that way. Thanks.
I am staying as nice as possible after being slandered or maybe this would be considered libel since it's here for everyone to see.

I will post pics of the two Billet cranks I have right now in this shop tomorrow when I get a digital camera here.

PS. The newer SCAT cranks have a totally normal thrust surface again so no one needs to worry about them except you just need to use the correct 7/16-20 flywheel/flexplate bolts until SCATs next batch which should be change to the metric OEM threads again.
Old 08-12-2009, 11:11 PM
  #42  
9 Second Club
iTrader: (9)
 
bgblockelcamino's Avatar
 
Join Date: Jan 2007
Location: Pittsburgh
Posts: 793
Likes: 0
Received 0 Likes on 0 Posts

Default

i have been wrenching for long time. started out old school. and the term BOLT ON installation to this day makes me laugh. yeah a simple note would be a simple fix and no one would argue. there has been many times where i have been delayed over 3 dollar parts. just be happy you caught it now instead of cross threading some bolts and wiping more parts out.

just be happy you don't wrench on cars for a living and deal with it everyday. this is the norm for a lot of us and learn from experience.
Old 08-13-2009, 06:49 AM
  #43  
TECH Veteran
iTrader: (7)
 
forcd ind's Avatar
 
Join Date: Sep 2007
Location: woodbine, md
Posts: 4,129
Received 240 Likes on 167 Posts

Default

i def need to see a pic of the problem crank(area)-mine is a steel stroker for my 6.0, not sure if it is one that i need to be worried about, bought it around the end of last year from a vendor, i think its their standard stroker, not a mega buck one-thanks
Old 08-13-2009, 09:03 AM
  #44  
KCS
Moderator
iTrader: (20)
 
KCS's Avatar
 
Join Date: Mar 2005
Location: Conroe, TX
Posts: 8,853
Received 314 Likes on 212 Posts

Default

Old 08-13-2009, 12:08 PM
  #45  
FormerVendor
 
racer7088's Avatar
 
Join Date: Nov 2001
Location: Houston, Tx.
Posts: 3,065
Likes: 0
Received 5 Likes on 5 Posts

Default

Originally Posted by forcd ind
i def need to see a pic of the problem crank(area)-mine is a steel stroker for my 6.0, not sure if it is one that i need to be worried about, bought it around the end of last year from a vendor, i think its their standard stroker, not a mega buck one-thanks
From what I have seen all of the newer cranks are made correctly besides the normal SAE threaded non metric bolts.

Only the older Billet cranks were made different on the thrust surfaces so I wouldn't worry about the newer non billet cranks as far as thrust is concerned.
Old 08-13-2009, 07:06 PM
  #46  
FormerVendor
 
racer7088's Avatar
 
Join Date: Nov 2001
Location: Houston, Tx.
Posts: 3,065
Likes: 0
Received 5 Likes on 5 Posts

Thumbs up

I just talked to Tom and he was very nice and apologized for coming down on me in particular since he wasn't totally aware of who I even was. He did verify that these were old billet center counter weighted cranks sold here in Houston that have the smaller thrusts and he even knew the shop that I know one of them came out of and had the serial numbers.

All of the current SCAT LSx cranks have the correct thrusts and I can verify that as well. The only difference is that for now they have the normal Chevy flywheel flexplate bolts.

Anyway I think he will make a post of his own later and he said SCAT will certainly listen to any issues that can be improved on the cranks as they plan on being in the LS1 market and have a lot of nice stuff. It's nice to see that the owner of a company this size can take the time to talk to someone as long as he did and I certainly appreciated it.
Old 08-13-2009, 08:07 PM
  #47  
Sawzall and Welder Mod
iTrader: (46)
 
Whistler's Avatar
 
Join Date: Nov 2001
Location: Orlando, FL
Posts: 2,488
Likes: 0
Received 4 Likes on 4 Posts

Default

When you mentioned that the crank didn't have a keyway, did you mean for the balancer or the lower timing gear? Many aftermarket cranks I've encountered didn't come with a key for either, but you do need one for the lower timing gear.
Old 08-14-2009, 04:52 PM
  #48  
Teching In
 
SCATCRANKSHAFTS's Avatar
 
Join Date: Aug 2009
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Default Follow-up to subscriber comments

Out of adversity comes understanding, out of understanding comes change.

I wish to thank everyone for their comments, both positive and negative.

I started SCAT back in the early ‘60’s. Over the years, we have done some great things and some not so great, but one thing we have always done is listened to our customers. Customer service should always be number one and for SCAT will continue to be number one. The bolts and keys to us seem to be not a big deal. Obviously, this is not the case. I have listened.

o 1st, we will package ARP 7/16 x 20 flywheel bolts and keys in all of the cranks in our current inventory.

o 2nd, we have a limited number of 4.000, 4.125 and 4.250 stroke cranks in stock. When the inventory is depleted we will change to the 11mm bolts.

o 3rd, to help this process along we will offer these 1st line cranks to your ls1tech.com subscribers with the ARP bolts, keys, Mallory installed to rough balance and a 58 tooth or 24 tooth reluctor wheel for $745 each.

o 4th, along with the cranks we will offer the corresponding connecting rods. We have 3 different types of rods that will fit the LS application:

1. 2-ICR-6125-7/16 Pro-comp I-Beam. This is the same rod we furnish to GM for the LSX crate motor program. We will sell these to your ls1tech.com subscribers for $240 per set.
2. 2-350-6125-2100 Standard Weight H-Beam @ $345 per set.
3. 2-350-6125-2100QLS Q-Lite (575 grams total weight) @ $399 per set.

o 5th, as mentioned by Erik Koening, we had a very constructive and positive conversation. Out of that conversation, as he mentioned, SCAT has records as part of our Q.C. program necessary to produce parts for the Big Three. I have indentified by serial number the 8-Billet cranks produced between 1999 and 2002 that have a short thrust wall meant for the automatic installation only.

If anyone has one of these cranks that is either still usable or has not failed for a reason other than thrust issues, I will exchange it at no charge for a new forged crank.

Again thank you for your input. If you would like to take advantage of my special ls1tech.com offer, please contact our sales department at 310-370-5501.

Thank you.

Tom Lieb
Owner
SCAT Enterprises, Inc.

Last edited by SCATCRANKSHAFTS; 08-14-2009 at 05:39 PM.
Old 08-14-2009, 05:06 PM
  #49  
11 Second Club
iTrader: (4)
 
quick346's Avatar
 
Join Date: Mar 2007
Location: Grand haven ,MI
Posts: 580
Likes: 0
Received 0 Likes on 0 Posts

Default

Originally Posted by SCATCRANKSHAFTS
Out of adversity comes understanding, out of understanding comes change.

I wish to thank everyone for their comments, both positive and negative.

I started SCAT back in the early ‘60’s. Over the years, we have done some great things and some not so great, but one thing we have always done is listened to our customers. Customer service should always be number one and for SCAT will continue to be number one. The bolts and keys to us seem to be not big deal. Obviously, this is not the case. I have listened.

o 1st, we will package ARP 7/16 x 20 flywheel bolts and keys in all of the cranks in our current inventory.

o 2nd, we have a limited number of 4.000, 4.125 and 4.250 stroke cranks in stock. When the inventory is depleted we will change to the 11mm bolts.

o 3rd, to help this process along we will offer these 1st line cranks to your ls1tech.com subscribers with the ARP bolts, keys, Mallory installed to rough balance and a 58 tooth or 24 tooth reluctor wheel for $745 each.

o 4th, along with the cranks we will offer the corresponding connecting rods. We have 3 different types of rods that will fit the LS application:

1. 2-ICR-6125-7/16 Pro-comp I-Beam. This is the same rod we furnish to GM for the LSX crate motor program. We will sell these to your ls1tech.com subscribers for $240 per set.
2. 2-350-6125-2000 Standard Weight H-Beam @ $345 per set.
3. 2-350-6125-2100QLS Q-Lite (575 grams total weight) @ $399 per set.

o 5th, as mentioned by Erik Koening, we had a very constructive and positive conversation. Out of that conversation, as he mentioned, SCAT has records as part of our Q.C. program necessary to produce parts for the Big Three. I have indentified by serial number the 8-Billet cranks produced between 1999 and 2002 that have a short thrust wall meant for the automatic installation only.

If anyone has one of these cranks that is either still usable or has not failed for a reason other than thrust issues, I will exchange it at no charge for a new forged crank.

Again thank you for your input. If you would like to take advantage of my special ls1tech.com offer, please contact our sales department at 310-370-5501.

Thank you.

Tom Lieb
Owner
SCAT Enterprises, Inc.


nice, way to step up to the plate as a vender.
great job
Old 08-14-2009, 05:10 PM
  #50  
TECH Senior Member
iTrader: (127)
 
NemeSS's Avatar
 
Join Date: Sep 2005
Location: Houston,TX
Posts: 6,888
Received 7 Likes on 7 Posts

Default

excellent! now that's customer service!
because of this thread, now i will recommend and use scat products for my builds
Old 08-14-2009, 05:34 PM
  #51  
TECH Addict
iTrader: (11)
 
KurtRardin's Avatar
 
Join Date: Nov 2005
Location: Montgomery, AL
Posts: 2,148
Likes: 0
Received 3 Likes on 3 Posts

Default

Sounds like SCAT has the customer service thing down to a science. I, sir, take my hat off to that - as a fellow practicer of retail, lol.
Old 08-14-2009, 07:40 PM
  #52  
On The Tree
Thread Starter
iTrader: (3)
 
quadman's Avatar
 
Join Date: Dec 2004
Location: Pittsburgh, PA
Posts: 116
Likes: 0
Received 0 Likes on 0 Posts

Default

Originally Posted by Sharpe
Whether the "open letter" was sent in haste or not, sounds like this thread is staying nice and civil. Let's keep it that way. Thanks.
Yes, the letter was sent in haste borne out of frustration.

Mr. Lieb, I would like to publicly apologize to you.

Your actions have gone above and beyond.....

You Sir, are one classy individual.
Old 08-14-2009, 09:41 PM
  #53  
TECH Fanatic
iTrader: (9)
 
Texas_WS6's Avatar
 
Join Date: Aug 2003
Location: Odessa, Texas
Posts: 1,775
Likes: 0
Received 2 Likes on 2 Posts

Default

I will be using SCAT stuff from now on in my builds. I hope to see SCAT as a sponsor and perminate member to our forum. Welcome aboard and I for one am very glad to have you here.
Old 08-14-2009, 11:03 PM
  #54  
KCS
Moderator
iTrader: (20)
 
KCS's Avatar
 
Join Date: Mar 2005
Location: Conroe, TX
Posts: 8,853
Received 314 Likes on 212 Posts

Default

Wow, now that is first class! I'll be saving my pennies for SCAT products here in the future for sure.
Old 08-15-2009, 07:38 AM
  #55  
TECH Apprentice
iTrader: (1)
 
Dutchman427's Avatar
 
Join Date: Dec 2007
Location: Blandon,PA
Posts: 347
Likes: 0
Received 0 Likes on 0 Posts

Default

Definitely a first class company.
Old 08-17-2009, 10:02 AM
  #56  
Sawzall and Welder Mod
iTrader: (46)
 
Whistler's Avatar
 
Join Date: Nov 2001
Location: Orlando, FL
Posts: 2,488
Likes: 0
Received 4 Likes on 4 Posts

Default

There are many companies that should take a page out of your book, Tom.
Old 08-17-2009, 10:31 AM
  #57  
11 Second Club
iTrader: (3)
 
99Ls1fever's Avatar
 
Join Date: Apr 2008
Location: Eaton, Colorado
Posts: 1,822
Received 36 Likes on 30 Posts

Default

I am Glad this issue was resulved. I would just have picked up my phone, it seems to make the quickest work of things.
Old 08-17-2009, 10:38 AM
  #58  
TECH Fanatic
iTrader: (10)
 
built408's Avatar
 
Join Date: May 2007
Location: Fort Worth Texas
Posts: 1,784
Likes: 0
Received 1 Like on 1 Post

Default

So an aftermarket crank used aftermarket sized bolts? Man thats weird. LOL, all this over 26 bucks, damn what a tight ***.
Old 08-17-2009, 11:16 AM
  #59  
Banned
iTrader: (11)
 
Josh@PremierAutosports's Avatar
 
Join Date: Aug 2004
Location: Memphis
Posts: 541
Likes: 0
Received 0 Likes on 0 Posts
Default

That is amazing customer service. You see less and less of that recently.
Old 08-17-2009, 11:44 AM
  #60  
TECH Fanatic
iTrader: (3)
 
3.8redbird's Avatar
 
Join Date: Jan 2008
Location: Corpus Christi Texas
Posts: 1,519
Likes: 0
Received 0 Likes on 0 Posts

Default

good stuff


Quick Reply: An Open Letter to SCAT Crankshafts



All times are GMT -5. The time now is 07:42 PM.