shadowsnkx

iTrader: (5)

So a week after I installed my pump it has died. Swapped back to factory harness - nothing.
Direct power to the pump - nothing.
Car has run great, wife got home after driving it to work shut it off and when I went to take it to town - dead.

I sent a pm to the racetronix guy on here. Anyone else know how I can rma - get another pump?

ls2nut

Racetronix is great when you have a problem. They do not have a phone weird! not trying to bash them but i waited two weeks and never got a responce.. gave up and went somewhere else

shadowsnkx

iTrader: (5)

thats what i'm afraid of. What should I do?

GA95DCMSS

iTrader: (13)

They are going to tell you to email support@racetronix.com to make sure that you troubleshot the pump correctly, and I can almost guarantee they are going to bring up some stuff about not having a "licensed shop" install it. Ask me how I know.

rnl35thss

iTrader: (14)

Wow! I just installed a pump kit. No problems, but I had a question about installation (no instructions w/harness) and got no response. Figured it out myself. I think if I get any more of their products I'll use one of their vendors so maybe there will be some cust service. Have you tried talking to one of their vendors for advice?

BOTTLE ROCKET

iTrader: (4)

Me too..
I only have about 4000 miles on mine, and it started making a lot of noise. I tried to contact them but NOTHING
Great customer service

shadowsnkx

iTrader: (5)

I emailed them, If I don't hear anything back I'll file a paypal complaint.

Racetronix

iTrader: (2)

Old Geezer, why do you keep posting these links when it has been determined that this problem only effects the F20000169 which we do not use in our kits? Fear mongering does not help anybody.

Racetronix

iTrader: (2)

We have posted more times than we can count on the Buick forum about which pumps are effected as well as Mike. We sell 100's of these F99 systems every month and there is no rash of problems.

There is NO sarcasm here. We understand that you are trying to inform the masses of the potential problem with the F20000169 pumps.

Feel free to post this info in other threads but when it comes to Racetronix product it is not related so please refrain from doing so.

It does not help our customers obtain resolution to their problems.

Thank you.

Racetronix

iTrader: (2)

The customer in question has yet to contact our support dept with the required information.

rnl35thss

iTrader: (14)

Just wondering, said he pm'ed the racetronix guy. btw, I'm still waiting on response to my e-mails. One to sales and one to support on 10/22/08. No sweat though, found answers on this fine website.

shadowsnkx

iTrader: (5)

Since you claim that I am not trying to contact you here is my order info

Item Title:
Racetronix 1998 LS1 F-body HP Fuel Pump System (BASIC) @ $217.50 + $15.00 S&H&I
Item Number:
RX-F98-FPK
Date:
Oct. 26, 2008
Time:
09:14:03 PDT
Status:
Completed Unique Transaction ID #3Y0366301W504092A

I have sent 3 emails now with no response.

Racetronix

iTrader: (2)

Perhaps you are spelling our company name wrong in the e-mail. You did name this thread racetronic. Our company name is Racetronix and the e-mail you must sent the required support info to is support@racetronix.com. Once we get this info into our system we can arrange for an RGA.

Make sure you follow the instructions in our support link:

If you require technical assistance with a product your have bought directly from Racetronix please e-mail support@racetronix.com with the following information:

- Your full name and product number in the subject line i.e. John Doe – F99-FPA
(Blank subject lines or things like ‘RE:’ or ‘problem’ will get deleted by our SPAM filters)

- The product number (can be found on our web page or on your invoice)

- Vehicle type and model year

- Purchaser’s name

- Address where your product was shipped to

- Daytime and evening phone numbers stating your hours of availability

- E-mail address used to make your purchase

- Purchase date

Providing detailed information about your problem, when it occurs and what you have done to diagnose the problem so far will help speed the diagnosis along.

Failure to provide any of the information above may lead to delays in a response from our support department.

It will be assumed that if you are trying to diagnose a problem that the person sending this inquiry has:

- The proper skills, training and environment to safely work on the subject vehicle

- The proper tools to install and remove the subject product

- The proper diagnostic aids (i.e. fuel pressure gauge, multi-meter, scan tool, etc.)

- Access to the factory service manual

In most cases Racetronix support dept. will reply via e-mail to provide diagnostic procedures and documents.

When replying to Racetronix e-mails please keep the circular correspondence going back and forth. Do not remove our circulatory correspondence from your reply e-mail. This will only lead to delays in responding to your e-mail.

Please note Racetronix is a manufacture / distributor and is not open on weekends.

Although the public forums contain information on Racetronix products we do not recommend them as a reliable source for product support.

Please confirm all information with Racetronix or a Racetronix dealer before taking action.

Racetronix
http://www.racetronix.com/

caliswangin916

iTrader: (3)

so is there or isn't there a warranty on a pump that was purchased about 8 months ago in the group purchase, installed about 6 months ago, with less than 10k miles. i sent you an email 6 days ago and did not get an answer either way.

Racetronix

iTrader: (2)

You can initiate a phone response if required from our tech dept. by supplying the info listed above to open a support ticket.

shadowsnkx

iTrader: (5)

I'm looking at my sent messages right now. I sent 3 emails to support@racetronix.com since saturday. I am sending a 4th from a different address.

shadowsnkx

iTrader: (5)

Well I just got the same automated response that I have received 3 other time.

Les_SS

iTrader: (6)

ive ran my racetronix pump for two years now without a problem and have ran it supporting 680rwhp without a problem. ive also installed them into other vehicles without problems.. however the problems these customers are having isnt a good look as far as customer support goes.. just my.02

Racetronix

iTrader: (2)

Thanks for the positive product feedback.
You along with 1000's of other customers have success with the product and don't seem to have a problem getting support.
These types of threads pop up from time to time mostly because some customers feel they are more likely to get what they want out of a vendor by painting them in a bad light.
After all no news is news unless it is bad news and shoot to kill then ask questions later.

We will get to the bottom of this problem shortly. The customer's alternate e-mail has worked and we have some diagnostic correspondence going.

rnl35thss

iTrader: (14)

Glad to hear its being worked out. I'm very pleased with the quality and operation of the pump/harness kit that I have. I do have a gripe though, if you want everybody to contact you by e-mail, let them know you won't respond if they don't have a name and product number in the subject line. you just say contact support@racetronix.com and we sit here trying to figure out why you seem to be "ignoring" us.