Texas Speed Issue???
03-06-2013, 12:46 PM
#21
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03-06-2013, 04:38 PM
#23
I apologize that it has been so hard to get through to us. February, March, and April are our busiest months. We have five phone lines with five sales guys, and they literally stay busy all day long. Between racing season and tax return time, we stay swamped! If you PM me or e-mail me at trevor@texas-speed.com with your name and/or order number, I will be glad to see what we can do for you.
Thanks!
Trevor
Texas Speed & Performance
Thanks!
Trevor
Texas Speed & Performance
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03-07-2013, 10:51 AM
#28
I can vouch for these guys being completely busy all day long.
I've gone to their front desk to order/pickup parts since I live only a few minutes from their shop. All 5 guys up front are on the phone or busy with setting up orders on the computer all through the day. Now if we had a drag strip that was open locally they'd be even more busy
I've gone to their front desk to order/pickup parts since I live only a few minutes from their shop. All 5 guys up front are on the phone or busy with setting up orders on the computer all through the day. Now if we had a drag strip that was open locally they'd be even more busy
03-07-2013, 01:15 PM
#30
As of this afternoon, I still have not received an e-mail or PM about your order. I cannot help you with the order if you do not provide me with information. I will continue to wait for your response.
It suddenly makes sense why you refuse to post up since I tried helping you as of yesterday afternoon. If you want to cancel the order, there's no need to file a dispute. All you have to do is send me your name and/or order number, and I will get it canceled. I don't understand why you refuse to answer my PM when all I'm trying to do is help you. A dispute will only lengthen the refund process, and you will have to file additional paperwork if the order ends up shipping out because it was not canceled. Nobody is refusing to refund your money. I just can't take care of an order with ZERO information. 
Yeah man, i filled a dispute on there charge through my bank. I'm not gonna deal with it anymore, just getting my money back. I called WS6store.com and purchased X pipe, Kooks LTs, mufflers and tips and o2 extensions, everything is all ready being shipped and i have tracking numbers for all of it. How that for service, and i just ordered Tuesday morning and had all that yesterday.
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03-07-2013, 01:40 PM
#31
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I can vouch for these guys being completely busy all day long.
I've gone to their front desk to order/pickup parts since I live only a few minutes from their shop. All 5 guys up front are on the phone or busy with setting up orders on the computer all through the day. Now if we had a drag strip that was open locally they'd be even more busy
I've gone to their front desk to order/pickup parts since I live only a few minutes from their shop. All 5 guys up front are on the phone or busy with setting up orders on the computer all through the day. Now if we had a drag strip that was open locally they'd be even more busy
It suddenly makes sense why you refuse to post up since I tried helping you as of yesterday afternoon. If you want to cancel the order, there's no need to file a dispute. All you have to do is send me your name and/or order number, and I will get it canceled. I don't understand why you refuse to answer my PM when all I'm trying to do is help you. A dispute will only lengthen the refund process, and you will have to file additional paperwork if the order ends up shipping out because it was not canceled. Nobody is refusing to refund your money. I just can't take care of an order with ZERO information.
03-07-2013, 02:06 PM
#32
I posted it on a public forum because all of this was brought into the public's eye, not by our choice. So, I have to make sure that everyone reading this thread understands that we are not refusing to take care of you on your order. With that said, the order shipped on Tuesday, 3/5, and it is out for delivery today. The UPS tracking number is 1Z60E5E60343815750. Like I said in my e-mail to you, we will be glad to refund you the shipping charges for the order and match WS6 Store's price. All we are asking is that you cancel the credit card dispute. The order was placed on Friday afternoon, and it missed the cutoff for SLP's shipping. We did not have this item in stock. SLP shipped the order this past Tuesday.
Again, I apologize that you were not able to get through to us. We were supposed to have six sales guys, but you cannot predict when an employee gives his two-week notice in early January when busy season starts. All of our salesmen not only sell but also work the tech lines. So, it's not as easy pulling someone in off the street and letting them grab the phone. We are working hard to fill the gaps and get another salesman lined up to add to our sales department. We know that the high call volume frustrates all of our customers, and we are doing our best to address this issue. This is the busy season for this industry, so if you have any issues getting through to us on the phone do not hesitate to PM me or e-mail me at trevor@texas-speed.com. I will get back with you ASAP.
Let me know if you have any other questions or concerns.
Thanks!
Trevor
Texas Speed & Performance
Again, I apologize that you were not able to get through to us. We were supposed to have six sales guys, but you cannot predict when an employee gives his two-week notice in early January when busy season starts. All of our salesmen not only sell but also work the tech lines. So, it's not as easy pulling someone in off the street and letting them grab the phone. We are working hard to fill the gaps and get another salesman lined up to add to our sales department. We know that the high call volume frustrates all of our customers, and we are doing our best to address this issue. This is the busy season for this industry, so if you have any issues getting through to us on the phone do not hesitate to PM me or e-mail me at trevor@texas-speed.com. I will get back with you ASAP.
Let me know if you have any other questions or concerns.
Thanks!
Trevor
Texas Speed & Performance
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03-07-2013, 05:33 PM
#33
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I posted it on a public forum because all of this was brought into the public's eye, not by our choice. So, I have to make sure that everyone reading this thread understands that we are not refusing to take care of you on your order. With that said, the order shipped on Tuesday, 3/5, and it is out for delivery today. The UPS tracking number is 1Z60E5E60343815750. Like I said in my e-mail to you, we will be glad to refund you the shipping charges for the order and match WS6 Store's price. All we are asking is that you cancel the credit card dispute. The order was placed on Friday afternoon, and it missed the cutoff for SLP's shipping. We did not have this item in stock. SLP shipped the order this past Tuesday.
Again, I apologize that you were not able to get through to us. We were supposed to have six sales guys, but you cannot predict when an employee gives his two-week notice in early January when busy season starts. All of our salesmen not only sell but also work the tech lines. So, it's not as easy pulling someone in off the street and letting them grab the phone. We are working hard to fill the gaps and get another salesman lined up to add to our sales department. We know that the high call volume frustrates all of our customers, and we are doing our best to address this issue. This is the busy season for this industry, so if you have any issues getting through to us on the phone do not hesitate to PM me or e-mail me at trevor@texas-speed.com. I will get back with you ASAP.
Let me know if you have any other questions or concerns.
Thanks!
Trevor
Texas Speed & Performance
Again, I apologize that you were not able to get through to us. We were supposed to have six sales guys, but you cannot predict when an employee gives his two-week notice in early January when busy season starts. All of our salesmen not only sell but also work the tech lines. So, it's not as easy pulling someone in off the street and letting them grab the phone. We are working hard to fill the gaps and get another salesman lined up to add to our sales department. We know that the high call volume frustrates all of our customers, and we are doing our best to address this issue. This is the busy season for this industry, so if you have any issues getting through to us on the phone do not hesitate to PM me or e-mail me at trevor@texas-speed.com. I will get back with you ASAP.
Let me know if you have any other questions or concerns.
Thanks!
Trevor
Texas Speed & Performance
Thank you for getting back to me, and thank you for doing a price match. None of this would have happened if i was able to get in contact with someone, in a way i felt like i was being ignored. But u have your reasons and i can understand in a way the delay. It just sucks that i had to get shitty to get something done. Anyway, thank you for taking care of the issue.
03-07-2013, 06:49 PM
#34
10 - 4
Thank you for getting back to me, and thank you for doing a price match. None of this would have happened if i was able to get in contact with someone, in a way i felt like i was being ignored. But u have your reasons and i can understand in a way the delay. It just sucks that i had to get shitty to get something done. Anyway, thank you for taking care of the issue.
Thank you for getting back to me, and thank you for doing a price match. None of this would have happened if i was able to get in contact with someone, in a way i felt like i was being ignored. But u have your reasons and i can understand in a way the delay. It just sucks that i had to get shitty to get something done. Anyway, thank you for taking care of the issue.
We did issue your credit this afternoon, so you should see it back on your statement in the next two to three business days. Do not hesitate to contact me if you have any other questions or concerns.
Thank you for your business!
Trevor
Texas Speed & Performance
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