MWC= shallow promises
MWC= shallow promises I've never posted negative feedback on a sponsor before and I won't spend a lot of time here rambling.
Long story short, MWC will just tell you what you want to hear when ordering. But the don't deliver!
Every sponsor encounter is different for each person. I've seen so much positive feedback I figured I'd give them a try. Well quality was horrible as well as the service behind it.
I ordered a cage in January and was told I would get it shipped in two weeks. This went on for three months. Eric is very adept at making you feel like you are going to get what you need, but in the end , he just tells you what you want to hear. I asked him and Steve many times to be honest and give me their word as a man as to when my stuff would ship. Many times over I was given their word, with no follow through. People need to decide if this is the type of company they want to do business with.
Then...Eric promised to send me pics.. he never did. Even after repeated requests. Don't promise things that you know you will never do.
Eric promised to send me a few scrap pieces he never did. (Even after repeated reminding)
EVEN WORSE... the parts finally arrive after Eric blames everyone (blamed the swing out delay, to which I told him that wasn't true as if that was teh delay, then how come that only came up after 2 months of him telling me it was ready to ship.. he had no answer) The cage is bent wrong.
I sent Eric pics, and explained the problem, he replied back that he couldn't tell and that was it... no further responses despite my fabricator emailing him with what was wrong.
Then I call and offer a no lose situatino.... I WILL BUY a new bar and ship it at my expense. Steve says, I don't know if i have one. Well, can you make one? Yes. Ok, then please make me one and ship it today. OK, let me call you back in two hours (after he has to talk to Eric who was just minutes ago away for the weekend). I said, why do you have to talk to Eric, I'm paying for it. Stand behind your work and help me out here.
Guess what, no calls, no returned messages and no bar. This was an easy fix and they once again prove.. MWC= Shallow promises.
Buyer beware.
Long story short, MWC will just tell you what you want to hear when ordering. But the don't deliver!
Every sponsor encounter is different for each person. I've seen so much positive feedback I figured I'd give them a try. Well quality was horrible as well as the service behind it.
I ordered a cage in January and was told I would get it shipped in two weeks. This went on for three months. Eric is very adept at making you feel like you are going to get what you need, but in the end , he just tells you what you want to hear. I asked him and Steve many times to be honest and give me their word as a man as to when my stuff would ship. Many times over I was given their word, with no follow through. People need to decide if this is the type of company they want to do business with.
Then...Eric promised to send me pics.. he never did. Even after repeated requests. Don't promise things that you know you will never do.
Eric promised to send me a few scrap pieces he never did. (Even after repeated reminding)
EVEN WORSE... the parts finally arrive after Eric blames everyone (blamed the swing out delay, to which I told him that wasn't true as if that was teh delay, then how come that only came up after 2 months of him telling me it was ready to ship.. he had no answer) The cage is bent wrong.
I sent Eric pics, and explained the problem, he replied back that he couldn't tell and that was it... no further responses despite my fabricator emailing him with what was wrong.
Then I call and offer a no lose situatino.... I WILL BUY a new bar and ship it at my expense. Steve says, I don't know if i have one. Well, can you make one? Yes. Ok, then please make me one and ship it today. OK, let me call you back in two hours (after he has to talk to Eric who was just minutes ago away for the weekend). I said, why do you have to talk to Eric, I'm paying for it. Stand behind your work and help me out here.
Guess what, no calls, no returned messages and no bar. This was an easy fix and they once again prove.. MWC= Shallow promises.
Buyer beware.
when you have a free time check the vendor wolferacecraft.picked up my chromemoly with dual swingout 6pt. pre bent/jig notch 6pt bar for my red one and mild steel for my blk. one.good luck.
I am truly sorry about the issues you have had with the parts and communication. Customer service/lack of phone support has been somewhat of an issue for the last few months and that is being addressed very soon after giving the "benefit of the doubt" enough time.
To answer the questions the billet swingouts were not available for quite some time early this year and is something we do not manufacture in house, so we are at the mercy of the supplier there. I am now working with a different(and local) supplier for these parts so things like this won't happen again. You were notified of this and accepting. I have replied to your installer's email(within just a few hours of recieving it) offering all the help possible over email.
I am currently at a race doing customer support and have not been available at my shop for a few days, so this unfortunately is just bad timing for the situation, and again I appologize for the inconvenience of this. If you need a replacement part there is no problem with that and I will send whatever you need free of charge as should be, but I will need to be the one to actually bend the parts this time. I will admit that it is imbarassing it even left my shop that way, but it is pretty much impossible for me to babysit each and every little thing that goes out the door, as much as I would like to.
I am sorry that pics are not always available for every little thing, and you were told that if pics were available some could be forwarded. Most all of it is available online(especially here) if you search. I wish I had more time to take pics and make step by step pictured directions, but there simply is not that much time in the day. Most everything that MWC produces is extremely easy to install and designed that way, but quite frankly a cage job is usually something that needs to be done by experienced cage installers, especially in chromoly material.
Keep in mind we moved shops and were down for pretty much an entire month and doing everything we could to keep up with parts shipping and any type of production, however during that time inventory was reduced substancially to help with the move. The move had to happen sooner than expected and things are now finally getting back to moving again. To our loyal customers please bear with us and accept my appology for any issues during the last few months but the future at MWC is looking very good.
To answer the questions the billet swingouts were not available for quite some time early this year and is something we do not manufacture in house, so we are at the mercy of the supplier there. I am now working with a different(and local) supplier for these parts so things like this won't happen again. You were notified of this and accepting. I have replied to your installer's email(within just a few hours of recieving it) offering all the help possible over email.
I am currently at a race doing customer support and have not been available at my shop for a few days, so this unfortunately is just bad timing for the situation, and again I appologize for the inconvenience of this. If you need a replacement part there is no problem with that and I will send whatever you need free of charge as should be, but I will need to be the one to actually bend the parts this time. I will admit that it is imbarassing it even left my shop that way, but it is pretty much impossible for me to babysit each and every little thing that goes out the door, as much as I would like to.
I am sorry that pics are not always available for every little thing, and you were told that if pics were available some could be forwarded. Most all of it is available online(especially here) if you search. I wish I had more time to take pics and make step by step pictured directions, but there simply is not that much time in the day. Most everything that MWC produces is extremely easy to install and designed that way, but quite frankly a cage job is usually something that needs to be done by experienced cage installers, especially in chromoly material.
Keep in mind we moved shops and were down for pretty much an entire month and doing everything we could to keep up with parts shipping and any type of production, however during that time inventory was reduced substancially to help with the move. The move had to happen sooner than expected and things are now finally getting back to moving again. To our loyal customers please bear with us and accept my appology for any issues during the last few months but the future at MWC is looking very good.
Last edited by ssvert99; Jun 1, 2013 at 01:05 AM.
[QUOTE=ssvert99;17443365]I am truly sorry about the issues you have had with the parts and communication. Customer service/lack of phone support has been somewhat of an issue for the last few months and that is being addressed very soon after giving the "benefit of the doubt" enough time.
To answer the questions the billet swingouts were not available for quite some time early this year and is something we do not manufacture in house, so we are at the mercy of the supplier there. I am now working with a different(and local) supplier for these parts so things like this won't happen again. You were notified of this and accepting. I have replied to your installer's email(within just a few hours of recieving it) offering all the help possible over email.
I am currently at a race doing customer support and have not been available at my shop for a few days, so this unfortunately is just bad timing for the situation, and again I appologize for the inconvenience of this. If you need a replacement part there is no problem with that and I will send whatever you need free of charge as should be, but I will need to be the one to actually bend the parts this time. I will admit that it is imbarassing it even left my shop that way, but it is pretty much impossible for me to babysit each and every little thing that goes out the door, as much as I would like to.
I am sorry that pics are not always available for every little thing, and you were told that if pics were available some could be forwarded. Most all of it is available online(especially here) if you search. I wish I had more time to take pics and make step by step pictured directions, but there simply is not that much time in the day. Most everything that MWC produces is extremely easy to install and designed that way, but quite frankly a cage job is usually something that needs to be done by experienced cage installers, especially in chromoly material.
Keep in mind we moved shops and were down for pretty much an entire month and doing everything we could to keep up with parts shipping and any type of production, however during that time inventory was reduced substancially to help with the move. The move had to happen sooner than expected and things are now finally getting back to moving again. To our loyal customers please bear with us and accept my appology for any issues during the last few months but the future at MWC is looking very good.[/QUOTE
You missed the point. It wasn't about the swing outs or the pics (Hey, i'm doing a build now, I'll take some pics and send to you... oh yeah, I forgot), it was about shallow promises. Every time I talked to you or your shop, you told me things I wanted to hear, but never came through! Why don't you address that instead of skipping around it? You guys can reply here but you can't call a customer who offers to buy another part that you didn't make correctly. There's a difference between talking customer service online and providing it to an actual customer, hopefully that will sink in one of these days. I was willing to buy a lot of stuff but hopefully my experience has helped give others a heads up.
As far as the comment, " oh that's gonna get it fixed"... you weren't gonna fix it anyway. So now I'm stuck.. but I guess you didn't care anyway. Small business like mine is not worth your time. You proved it over and over so the best you can do is come on here instead of reaching out to the customer who was very patient through all of the this.
To answer the questions the billet swingouts were not available for quite some time early this year and is something we do not manufacture in house, so we are at the mercy of the supplier there. I am now working with a different(and local) supplier for these parts so things like this won't happen again. You were notified of this and accepting. I have replied to your installer's email(within just a few hours of recieving it) offering all the help possible over email.
I am currently at a race doing customer support and have not been available at my shop for a few days, so this unfortunately is just bad timing for the situation, and again I appologize for the inconvenience of this. If you need a replacement part there is no problem with that and I will send whatever you need free of charge as should be, but I will need to be the one to actually bend the parts this time. I will admit that it is imbarassing it even left my shop that way, but it is pretty much impossible for me to babysit each and every little thing that goes out the door, as much as I would like to.
I am sorry that pics are not always available for every little thing, and you were told that if pics were available some could be forwarded. Most all of it is available online(especially here) if you search. I wish I had more time to take pics and make step by step pictured directions, but there simply is not that much time in the day. Most everything that MWC produces is extremely easy to install and designed that way, but quite frankly a cage job is usually something that needs to be done by experienced cage installers, especially in chromoly material.
Keep in mind we moved shops and were down for pretty much an entire month and doing everything we could to keep up with parts shipping and any type of production, however during that time inventory was reduced substancially to help with the move. The move had to happen sooner than expected and things are now finally getting back to moving again. To our loyal customers please bear with us and accept my appology for any issues during the last few months but the future at MWC is looking very good.[/QUOTE
You missed the point. It wasn't about the swing outs or the pics (Hey, i'm doing a build now, I'll take some pics and send to you... oh yeah, I forgot), it was about shallow promises. Every time I talked to you or your shop, you told me things I wanted to hear, but never came through! Why don't you address that instead of skipping around it? You guys can reply here but you can't call a customer who offers to buy another part that you didn't make correctly. There's a difference between talking customer service online and providing it to an actual customer, hopefully that will sink in one of these days. I was willing to buy a lot of stuff but hopefully my experience has helped give others a heads up.
As far as the comment, " oh that's gonna get it fixed"... you weren't gonna fix it anyway. So now I'm stuck.. but I guess you didn't care anyway. Small business like mine is not worth your time. You proved it over and over so the best you can do is come on here instead of reaching out to the customer who was very patient through all of the this.
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You missed the point. It wasn't about the swing outs or the pics (Hey, i'm doing a build now, I'll take some pics and send to you... oh yeah, I forgot), it was about shallow promises. Every time I talked to you or your shop, you told me things I wanted to hear, but never came through! Why don't you address that instead of skipping around it? You guys can reply here but you can't call a customer who offers to buy another part that you didn't make correctly. There's a difference between talking customer service online and providing it to an actual customer, hopefully that will sink in one of these days. I was willing to buy a lot of stuff but hopefully my experience has helped give others a heads up.
As far as the comment, " oh that's gonna get it fixed"... you weren't gonna fix it anyway. So now I'm stuck.. but I guess you didn't care anyway. Small business like mine is not worth your time. You proved it over and over so the best you can do is come on here instead of reaching out to the customer who was very patient through all of the this.
Fact is that you have to give me the opportunity to make it right and like stated earlier I am not physically able to do that until Monday. I'm not sure where u get the getting screwed on the replacement and having to pay for it? I even stated in an email to your installer that it would be taken care of in full asap, well before I even seen any of this bash. How can I call you... I am doing all this while away from the shop, now on weekend, from a hotel!Give me a chance to help you... geesh.
Completely agree with giving someone an opportunity to fix an issue. Your guy at your shop said he'd call you and get back to me by noon three days ago. I said, why do you have to call, I'm willing to pay, just send me a new bar. He said he'd call me back by noon. I said, listen, you guys don't have a good history of getting back, please tell me you will call me... he Never called, never returned my calls later that day, I left a message, nothing. Same stuff as i'd run into before. I didn't post this out of the blue because of one thing. Of course I want the part fixed but maybe you can start to see where I'm coming from.