East Side Performance complaint
East Side Performance complaint So eastside was doing a big sale so I decided to buy a set of leather seats they had. I had sent numerous messages to them asking questions about the seats and kept getting responses saying they are "perfect" yatta yatta yatta. Figuring since they are a shop with some reputation I trusted them and bought the seats. The other day I took out my old seats and was going to put the new ones in when I noticed that the passanger seat is basically useless until a ruin a good seat to transfer over the bottoms. The track and where the track mounts to on the bottom of the seat is bent. I have sent them messages that have been read but I have gotten no response. I tried not to turn it into a big deal but they leave me no choice. I will never buy from these people again and I hope many of you think twice before you do. Here are a few pictures, 1 of my old seat thats not damaged, 1 of the seat from them that is damaged and 1 comparing both seats side by side. http://community.webshots.com/album/264905368jkMmkv
How was it packaged? The reason I ask is that it kinda "looks" like it fell outa' the Big Brown Truck and hit the road hard. If it was not in that condition when it shipped, ins. "should" cover it?
Sorry to hear of your misfortune. Have you talked to EastSide? Can't pass judgement until we hear ES's version.....
Sorry to hear of your misfortune. Have you talked to EastSide? Can't pass judgement until we hear ES's version.....
He said he hadn't gotten a response.
The seat looks like it was in a car that was in a wreck and had the floorboard folded up.
It looks like it fell off the Empire State building, if it was dropped by someone @ UPS it wouldn't have that much damage.
There's alot of rust on the brackets too.
Hopefully Eastside will post their side of the story.
The seat looks like it was in a car that was in a wreck and had the floorboard folded up.
It looks like it fell off the Empire State building, if it was dropped by someone @ UPS it wouldn't have that much damage.
There's alot of rust on the brackets too.
Hopefully Eastside will post their side of the story.
Originally Posted by LowETz
If it was not in that condition when it shipped, ins. "should" cover it.
I just sold some Firebird seats, but the guy was nice and came up from Trenton to pick them up. Who was the shipper? Who packaged them for shipping?
8 second mod
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From: East Side Performance! mASShole
For what its worth, i saw this and called Ken Right away.
he said, swing the car and the seats. by and he will fix it for you. no problem.
and your better off to call, not everyone is online and what not.
they will fix it for you no problem
he said, swing the car and the seats. by and he will fix it for you. no problem.
and your better off to call, not everyone is online and what not.
they will fix it for you no problem
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Not to 
here
but didn't you pick up / inspect the seat personally????
They were not mailed you picked then up...Right
I was with Ken when Noyzee called...Scotty probalbly saw the PM and didn't tell Ken. The phone works great I have know Ken for years call him he will remedy the situation...Thxs SlowHawk I agree everyone is a little to consumed with this PM/internet Bull ****... Pick up the phone!
Instead of attacking on the NET... 
Mr B...will tell you ESP stands by the stuff they do and sell....
here but didn't you pick up / inspect the seat personally????
They were not mailed you picked then up...Right
I was with Ken when Noyzee called...Scotty probalbly saw the PM and didn't tell Ken. The phone works great I have know Ken for years call him he will remedy the situation...Thxs SlowHawk I agree everyone is a little to consumed with this PM/internet Bull ****... Pick up the phone!
Instead of attacking on the NET... Mr B...will tell you ESP stands by the stuff they do and sell.... "I have sent them messages that have been read but I have gotten no response."
"Scotty probably saw the PM and didn't tell Ken."
If someone has access to East Side's PM's but doesn't tell the owner what is being received from customers then that's a major shortcoming right there..
East Side did blow my **** up, but thier insurance co. also paid.. I will grant that.
"Scotty probably saw the PM and didn't tell Ken."
If someone has access to East Side's PM's but doesn't tell the owner what is being received from customers then that's a major shortcoming right there..
East Side did blow my **** up, but thier insurance co. also paid.. I will grant that.
Last edited by Mr. B; Feb 3, 2005 at 08:36 PM.
Originally Posted by Mr. B
"I have sent them messages that have been read but I have gotten no response."
"Scotty probably saw the PM and didn't tell Ken."
If someone has access to East Side's PM's but doesn't tell the owner what is being received from customers then that's a major shortcoming right there..
East Side did blow my **** up, but thier insurance co. also paid.. I will grant that.
"Scotty probably saw the PM and didn't tell Ken."
If someone has access to East Side's PM's but doesn't tell the owner what is being received from customers then that's a major shortcoming right there..
East Side did blow my **** up, but thier insurance co. also paid.. I will grant that.
Seems like Scott sold the seats no?????
Even if he was handling ESP's (Ken's) business a call to ESP should of been made....
Just seems like the right thing to do....Don't worry LoudmouthLT1 call the shop ask for Ken or better yet swing by with the seat so they can take care of it in person...Do not bash ESP (Ken) for not recieving the message....
Simple problem with a simple fix give the shop a call...(203)269-1539
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Joined: Aug 2002
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From: CT
THis is scott,
I post as OSR 1. I was out of work for a couple days. You could have picked up the phone and called someone at the shop. There are a lot of guys hangin out at the shop that go on tech and read PM's that dont work here. Only Ken myself and a couple other actually work at eastside but about 10 guys are here on a daily basis so sorry for not responding, I didnt realize I missed it.
When you picked up the seats you inspected them and said they looked great. Then all of a sudden you get home and a few weeks later there is something wrong. Those seats came out of a customers car, there was no damage to them what so ever when you picked them up. I think the best thing for you to do is swap the bracket off one of your old seats and put it on the new seat. You recieved a great deal on the seats so I think that is what you should do. Point is you paid for them, looked them over and said they looked great. If you need help swaping brackets bring it by the shop and Ken can give you a hand doing it.
I post as OSR 1. I was out of work for a couple days. You could have picked up the phone and called someone at the shop. There are a lot of guys hangin out at the shop that go on tech and read PM's that dont work here. Only Ken myself and a couple other actually work at eastside but about 10 guys are here on a daily basis so sorry for not responding, I didnt realize I missed it.
When you picked up the seats you inspected them and said they looked great. Then all of a sudden you get home and a few weeks later there is something wrong. Those seats came out of a customers car, there was no damage to them what so ever when you picked them up. I think the best thing for you to do is swap the bracket off one of your old seats and put it on the new seat. You recieved a great deal on the seats so I think that is what you should do. Point is you paid for them, looked them over and said they looked great. If you need help swaping brackets bring it by the shop and Ken can give you a hand doing it.
