Texas-Speed & Performance Customer SVC
Texas-Speed & Performance Customer SVC I posted last week hoping to check my order status. Joseph Pm'd me and said he'd check it. I said ok and he Pm'd me again asking for my name. I pm'd him back my name and order number. Never heard back from him since. I called TSP today and jason picked up, then put me on hold. I was on hold for 7 minutes and he never came back to the phone. I sent out emails to everyone on TSP's contact list and not 1 reply back. I feel as if they are trying to avoid me. All I want to know is when will I receive my heads….. 
I ordered a ms4 from them the day they were available and had some hangups with getting all the parts - if memory serves me correctly it was a matter of comp not getting them out quick enough - I just kept calling them to get the information. I left messages and callback numbers but never got a return call which to some degree irritated me, so I just kept on it - when you get in touch with them they do their best to help out - I'm sure you'll be happy in the end when all is said and done and you have your go fast toys.
That's why businesses should have enough people for their particular volume of calls...
I called them for a quote and was attended to kindly and promptly. Got a good price... They just might be the best one... I hate shopping for parts...
I'm playing the lottery this weekend.
I called them for a quote and was attended to kindly and promptly. Got a good price... They just might be the best one... I hate shopping for parts...
I'm playing the lottery this weekend.
TECH Resident
Joined: Nov 2003
Posts: 792
Likes: 0
From: Kansas
I had some problems getting mixed information from different employee's also, but in the end got all the stuff I ordered. I've ordered from them before on a few differnet things and had a prompt delivery and help answering questions. Just might be all the new stuff they are offering that is keeping them busy 
Originally Posted by bboyferal
I'm playing the lottery this weekend.
.I've always had a good experience with TSP, they will make sure everything is right.
Kevin
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Texas Speed is horrible!!! They sent me exhaust tips that didn't fit my catback. They told me to send them back and they would send out another set... Never received them. I called and never received an answer for like two weeks. After countless emails, I finally got a response stating they would look into the problem. Guess what? Still don't have the tips. I will never order anything from them again.
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I'm still waiting for my order of my heads/cam package and it's been over 2 weeks and they are still back ordered... i'll call them tomorrow to check on it again... hope i'll get it soon..
TECH Resident
Joined: Nov 2003
Posts: 792
Likes: 0
From: Kansas
Originally Posted by ls1z01
I'm still waiting for my order of my heads/cam package and it's been over 2 weeks and they are still back ordered... i'll call them tomorrow to check on it again... hope i'll get it soon..
the performance industry isn't an overnight type deal, there's a lot of work that goes into it, like doing heads. i agree stocked off the shelf parts should ship out quickly, and that if there is a lead time then it should be stated up front and somewhat accurately.
TSP has always been good with me, I've never had to wait more than few days for stuff except my motor, which took about a week and a half before it shipped. Not bad in my bood.....
TSP has always been good with me, I've never had to wait more than few days for stuff except my motor, which took about a week and a half before it shipped. Not bad in my bood.....