Drive Line Solutions
Drive Line Solutions I thought by talking to Scott that is would be a good transaction. Well I ordered the Ultimate 9 inch from him. Well the car was all torn apart with a big winter build. Well I finally got it back together took the car down the road and the 3.50 gears wine like a bitch. I call him and he ask what gear oil I used I told him the fluid he told me except I used the Sythetic version. Well he told me to use the I think it was 75w 145w. Well everyone knows that a thicker fluid will quiten it down. It did some but it wines really bad excell decell every were. So I called him left several messages and can't get ahold of him and he will not return the call. You see what kind of bussiness your dealling with when things don't go right. I called my credit car and they are going after my money. Unfortunatly this has been a bad experience. I though I would get a better chance of having gears set up by an expert that owns his own company vs Moser or someone. I guess not. 
Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
I advised you over the phone about running synthetic oil and agreed to take a look at it if you were going to ship the center section back to us for our analisis. Keep the CC company out of it please, we can resolve this without added confusion if it is or is not paid for.
Last edited by GEARHED; Mar 16, 2007 at 05:50 AM.
I have left multiple message you will not return them. Man I feel like you are avoiding me. I don't want to ship my chunk back to you either. A week to ship to you a week back I have paid to much money for this to happen. Just reimburse the money for gears and labor and bearing kit. I will have it done locally and we are done.
If you received the parts and are trying to do a chargeback, you are a jerk. They were brand new parts, you paid for the parts and received them. **** happens, sometimes RACING rearends whine. There are no guarantees your next setup won't wine either.
I'd consider a refund on gear installation labor maybe fair, but going after parts too is a bit much unless you return the parts first.
I'd consider a refund on gear installation labor maybe fair, but going after parts too is a bit much unless you return the parts first.
Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
We can not warranty with out inspecting them in house. No one in the indusrty operates in such a matter with mail order.
We did talk a few times and you said you were thinking on what to do, either ship it back or have it serviced somewhere else. Sorry if we have been getting back to customers late, we posted up a sale and we have been swamped trying ot fill those orders.
We did talk a few times and you said you were thinking on what to do, either ship it back or have it serviced somewhere else. Sorry if we have been getting back to customers late, we posted up a sale and we have been swamped trying ot fill those orders.
I am not being a Jerk when I call you and you won't return a call what do you expect of me? Just to take it? They howl so much I can here them over my motor. Getting back to customers late? How about 2 weeks late and still no contact other than this. I think that a bit too much don't you? I have been more than patient with waiting I want my stuff fixed. I am not trying to get over on anyone. Why didn't you call today? So we could resolve this. You say we can So call me with what you want to do. I think what I am asking is fair. I am not talking of a little whine it is a 3.50 gear not a really low gears that are known to wine and howl. And Tony I don't think that's fair you saying I am a Jerk for trying to get my rear fixed. I have PMed him post please contact me on his sale forum and called his phone number several times. I have been more than patient. 
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Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
You can ship the center section
back at anytime, no one said you couldn't. I will evaluate the condition of the gear set and get in touch with you then.
I just received a 3.89 back from NH and we are warranting it no questions asked. The customer was very upfront with us on what gear oil he used for break-in.
Sorry I didn't call, I had to pick up a new company truck. Can you say Hemi?
back at anytime, no one said you couldn't. I will evaluate the condition of the gear set and get in touch with you then.
I just received a 3.89 back from NH and we are warranting it no questions asked. The customer was very upfront with us on what gear oil he used for break-in.
Sorry I didn't call, I had to pick up a new company truck. Can you say Hemi?
Last edited by Scott@DrivelineSolutions; Mar 17, 2007 at 03:33 AM.
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Verdad Gallardo do you have a 3.50 gear in stock? I will overnight it to you and you will fix the gear and if bearing probs can you have it back by Friday? There is no blueing of the gear and or orange on the gear just bad gear. I don't want the same kind of gear so maybe we will have a better chance of not having the same problem.
well since we couldn't come to an agreement. I went ahead and let a local guy that is well known for setting up gears take a look at it. He ran a pattern on the gears and in his opinion and him showing me what he was talking about the gears were not set up properly. I asked him several times are the gears messed up due to Synthetic fluid. He said Synthetic fluid don't cause gears to not be set up properly.So in order to resolve this I am asking for reembersement of gears and the labor you charged for install and this matter will be done. I will be more than happy to send the gears back to you that you installed. The reason for not sending back to you is it's hard to get ahold of you and I have had probs with you not calling back. So let me know soon if we can work this out this way. Thanks
A local guy is going to have his opinion as are a dozen other local guys. I don't see where you would be entitled to any reimbursement in this *unless* the mechanic is certified ASE and does nothing but transmissions at a certified shop. You have also been driving on those gears so there is wear and tear - there is no way to tell if this is something you did while installing the gears yourself.
You are stuck with this transaction unless Scott feels they want to go out of their way, making this a special one-time only situation to take the gears back. I would hope they do not considering the build was not done by a certified shop and mechanic and you've held the parts from them for too long.
You are stuck with this transaction unless Scott feels they want to go out of their way, making this a special one-time only situation to take the gears back. I would hope they do not considering the build was not done by a certified shop and mechanic and you've held the parts from them for too long.
obvisously you don't know what is going on. The center section was put together by DLS and yes the guy is a ASE certified Mechanic. Also he specializes in Corvettes. Also had another mechanic look at them and said same thing. The gears have less than 500 miles on them. They whined and howled since first drive just got worse. So I don't know how you think I am not intitled to be refunded.
Last edited by 02SSLE; Mar 27, 2007 at 08:35 PM.
Making it clear it wasn't just "some guy" as you mentioned gives information as pointed out. There still is the issue of you emailing them to find out if they were going to send you the 3.50, he said they could get them but it doesn't seem as if you have tried all avenues of contact - pm, email, leaving voice mail - to see if Scott is still up to doing any further business even though it is stated what their policy is regarding warranty and returns.
well if you ever have tried to get a hold of him you would know why I didn't want to go that rout again. I left messages pmed him and posted on his sale thread please contact me. Never did. I had to go this rout to just get him to talk to me about it. Do you think that is right way? I just want what I think is fair. He wasn't wanting to pay for my car being down another two weeks of I wouldn't think.
Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
How can we refund anything without inspecting the parts in person? We have talked and you said you still were not sure if you were going to send it to us to service. You took it upon yourself to have it serviced locally cutting us right out of the picture. We feel that you have decided to for go any and all warranties and we will not honor the service you had performed locally.
Here is a scenario that happened to a new TA owner:
He needed a drivers side window motor, takes it to a shop that orders the part from NAPA down the street. Shop installs it, worked for 3 days with a griding noise and then barely works. Gears are obviously screwed up.
He contacts the shop, they can get a higher geared one for closer to 'drop down' type *but* the car would have to go back to them to remove the window motor or it would void the warranty. He doesn't listen, takes the motor out at a friends shop then takes the motor to NAPA who says "Sorry, we sold it to XYZ shop and they have the warranty. You don't. Yes, the gears were faulty from the start but we cannot refund or swap it for you, only they can do that."
He was a little more than angry though I told him its the way mechanical business works. You don't give the inital shop first shot the minute something isn't working right - you lose the warranty.
There is no telling what is up with those gears now that too many people have dealt with it, and I'm not special but all I needed to do was leave a message with the answering machine this morning they had a bad post here, if possible please address it.
They did right away and I haven't spent a dime with them.
He needed a drivers side window motor, takes it to a shop that orders the part from NAPA down the street. Shop installs it, worked for 3 days with a griding noise and then barely works. Gears are obviously screwed up.
He contacts the shop, they can get a higher geared one for closer to 'drop down' type *but* the car would have to go back to them to remove the window motor or it would void the warranty. He doesn't listen, takes the motor out at a friends shop then takes the motor to NAPA who says "Sorry, we sold it to XYZ shop and they have the warranty. You don't. Yes, the gears were faulty from the start but we cannot refund or swap it for you, only they can do that."
He was a little more than angry though I told him its the way mechanical business works. You don't give the inital shop first shot the minute something isn't working right - you lose the warranty.
There is no telling what is up with those gears now that too many people have dealt with it, and I'm not special but all I needed to do was leave a message with the answering machine this morning they had a bad post here, if possible please address it.
They did right away and I haven't spent a dime with them.
Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
Originally Posted by 02SSLE
I am sorry you feel that way Scott. I will proceed with the CC then. I told you I would ship the gears to you.
If my acct. gets frozen you will angry a lot of members on this site.
I installed a set of Percision Gear's into your build, give Tim King a call at 800-522-2707 and have a chat about synthetic oil and break-in procedures. They are the manufacture as well so see if you can get them to warranty.
Joined: Mar 2005
Posts: 1,599
Likes: 0
From: 32639 Groesbeck HWY. Fraser MI 48026
Originally Posted by 02SSLE
I am sorry you feel that way Scott. I will proceed with the CC then. I told you I would ship the gears to you.