This post may seemed jumbled but it was two threads merged (one in sponsor feedback, the other in Internal IV).

This is one subject where the OP posted in other forums when it should have been posted here or not at all.

Sponsor has responded to customer regarding this matter, any further details can be addressed in email.

 

Can we change the name of the thread. It is not right that he put down us or K1 because the engine was not properly primed. No matter what brand of rod it was would not hold up to WOT abuse with a hurt bearing!

 

Bryan,

I have ordered a complete short block and clearly stated to Leo from WRE that I would like to have a completed short block except the camshaft and timing set cause I have them. He convinced me to buy a double roller timing set because it's better. That was the deal. My invoice has an item "engine covers/cam plate" which I didn't get. I have a copy of the e-mail that I sent to Leo immediatly after recieving the short block. You say that you didn't get it. Indeed you are correct but Leo did receive it. Now it's your right to blame Leo for not telling you not myself for not sending to every employee in WRE.

We have talked about all of this before but you didn't seem to get it. It's my right to put my feedback here. Why would any body be upset about it. Every one can voice his point of view and that includes WRE. With respect to the engine problem. You stated that the cause of the bearing damage is not priming the pump. With plug missing, no matter we did to prime the pump it won't work.

You mentioned every short block leave WRE with oil plug. Why was it misisng in my short block.

We replaced the pump but discovered the missing plug. Missing plug was the problem not the pump.

Missig plug caused the damage to bearings. That's it.

WRE didn't bother even to offer sending the missing parts. Why should I pay for it twice. Let alone paying for replacement rods that got damaged because of WRE's ignorance.

WRE seemed good about nailing it for the part of starting the engine without getting oil pressure first but didn't mentioned how would anyone get oil pressure with no oil plug.

WRE seemed too good on shooting me for not checking the plug which was supposed to be installed in every short block by book.

It's not money issue as I stated in several e-mails to you. It is a big deal when a vendor deliver a short block missing basic things like a plug that every customer should get. Let alone missing parts that were charged in the invoice.

 

Faiz,
Please read this from the beginning as we are going on the same thing over and over. We are not going to keep going over the same thing over and over and over with you. We did not receive an email from you.
We have talked about this before and you obviously do not seem to get it. You started the motor without verifying oil pressure....PERIOD. You did not mention in your first thread that was mentioned here you did not mention anything about the plug. That is a rather vital piece of information that you seem to have left out. Now all of a sudden it is a missing plug.
I dont understand how you notice a plug in the back of the engine, between the engine and transmission, behind the rear cover missing when you are replacing an oil pump on the front of the motor that is nowhere near the plug.
This motor should not have been started without the plug installed if that is what you are claiming the problem is.
ONCE AGAIN this is something you need to take up with your mechanic that missed the plug that is very obvious when you pull the cover off of the other engine, if that is what he indeed had to do.
We have no problem with you posting here. When you are trying to bash us and put the blame on us when we were willing to work with you on something you did that was your fault is what frustrates us.

 

Bryan,

Do you think smart engine builder could forget to put oil plug in a short block while you are saying all short blocks must be shiped with oil plug installed. Are you claiming WRE did no fault in forgeting the oil plug and it's my fault for not checking the oil plug is there. Come on.

You make life worse when you claim the the engine was damaged because of starting with no oil even for checking for few seconds and do not refer in any of your responses the real cause for not have oil pressue which is missing oil plug left out by WRE.

Don't blame me for not checking the oil plug is missing. Blame your self for sending the short block without the oil plug. That's what I am trying to say.

I was planning to buy new rods to rebuild but I should get the missing parts that I paid for. That's another issue that you seemed to forget or try to close an eye on it. That what made me upset and might reconsider buying anything from WRE even at half price cause money is not my issue. It's how WRE is dealing with me that's big issue with me.

You seemed too slow in responding to my inquiries about availabilty of 4 rods instead of buying complete set cause I have four good rods. If you want to go back, that tells everyone how good is WRE service and customer care.

 

Seriously do not try and pin us against a well. We have been around long enough and seen alot of different scenarios. We are not even saying that the plug was not in. Going with your story this could have been prevented if it was indeed not there. You left the motor at an obviously unqualified mechanic to install the motor that would even put a used oil pump on the engine. Let alone miss the oil plug that is supposed to be in the back of the engine.

You already posted before you took the engine apart that you switched pumps after you started the car with no oil pressure without first priming the motor. You admitted you started an engine to see if it has oil pressure.

Again we never received the email that you say you sent about the missing parts. The copy of that, that you emailed to me shows that you also had a request for an engine for another person. If that was the case I would never not respond to an engine request.

We are not going to accept blame for something that could have been avoided had the proper steps to installing a motor been taken. This engine say for 8 months at a shop than was installed with faulty parts and proper procedures were not followed. That is not our problem. Period.

 

You're trying to put words in my mouth. I didn't say the engine was started with the new pump with no oil pressure. The new pump was installed at the same time we put the oil plug in and then it was started and there was oil pressure.

First pump with missing oil plug, unnoticed, we tried to prime the motor to get oil pressure first but all attempts failed. Do you know why? Because of WRE ignorance.

How did you conclude that my mechanic is unqualified? It makes no sense. How would a qualified vendor/sponsor/shop forget to put an oil plug in a short block that was ordered as completed short block and then blame others for it?

You keep talking about proper procedures but forget about proper engine building, correct assembly, quality assurance and quality control especially for a shop claiming 40 years of experience.

I agreed to buy new replacement rods from you because you blocked all ways of negotiation but I demanded that you send with it the missing parts that I paid for. You seem to continue trying to fool a customer and I didn't like that at all.

You denied receiving the message and I am saying I sent it but it got ignored. You already admitted that you could've missed the plug and now you are denying it in your last post.

That tells me the kind of shop/vendor/sponsor that every member should watch out for.

All you are good at is throwing blames on my mechanic/procedures but you never answered my questions about missing parts that I paid for and missing an oil plug that led to my short block damage.

You are making life worse for yourself for something that's worth $600.

Sorry it turned out this way but I tried over e-mail and kept it off forums but guys you were not listening. That bothered me a lot. I don't care about money more than I care about how you treated a customer instead of trying to resolve his problem and in here you are still twisting the story and try to make fun of my problem.

 

No, it's not addressed yet.

Please show some respect or go post somewhere else other than this thread.

 

Faiz,
We would have been more willing to work with you had you not come on the forums and bashed us. The last email that you sent requested a quote for what the rods would cost. You sent this at the end of the business day and we did not get a chance to respond and you posted here. Now we have to waste time and money, on you because you choose to come on here and try to get something for free.

You have admitted in other threads that you started the engine without priming : https://ls1tech.com/forums/generation-iii-internal-engine/874092-oil-pressure-problems.html (Post #9)
Here is another: (Post #5) https://ls1tech.com/forums/generation-iii-internal-engine/873527-just-about-ready-start-engine-what-should-i-do-first.html
Here is where you admitted that you put a USED pump on the engine and it failed, you than switched to a new pump and got oil pressure but the damage was done. You made this thread trying to find a problem, why wouldnt you post here that you were missing a plug? (Post #6) https://ls1tech.com/forums/generation-iii-internal-engine/869170-oil-pressure-drops-zero-wot.html
You are now trying to say you primed the motor and tried to get oil pressure but here you say that you started the motor and turned it off after you saw no oil pressure. Had you primed the engine, you would have never got to this point! Here is exactly what you said that then engine was started to discover 0 oil pressure: (Post #11)
https://ls1tech.com/forums/showthread.php?t
Now you are going back saying that you primed the motor? You didn't mention that before. Now all of a sudden you are claiming you primed it.

As far as your mechanic goes, you even admitted he was unqualified in an email that you sent and you are taking the car to another shop that actually has LS1 experience: (This is copied directly from and email that you set)
"I agree with you that a good mechanic should check everything but my mechanic spent all his life building old Chevy engines. LS1 engines are new to him. My plan was to get a short block ready to slap the heads/cam intake package and keep my old motor in one-piece. The plug could be missed easily if it's not installed. Anyway, I am changing to another shop with LS1 experience for rebuilding the short block."
We never admitted that we did not put the plug in the engine. If in fact we did not a qualified mechanic would have noticed it missing as we do not install covers if there is not a camshaft in the engine! If he had to take the rear cover off of your old engine, it is not hard to miss the plug. Here is a prefect example of how hard it is to miss:



It is very easy to look at the those pictures and tell there is something missing (Besides the internals on the bare block).

I am not blaming anybody for our work. I am blaming your mechanic for not following proper procedure when installing the engine and missing that plug in the motor!

I was not trying to fool anybody, so I do not understand what you are talking about there. We told you plain and simple that we would help you out with parts that you needed, but were not going to give anything away for something that was not our fault.

Also please do not give me this crap about "claiming" 40 Years of experience. We have all of our credentials in place. Now you are just digging aren't you?

We also did not block your question on the parts you claim to be missing. We told you that you took 8 months to get ahold of us, how can we keep a story straight from you from over 8 months ago. That defiantly is not fair to us.

We are not making anything bad, or worse for us. We did not do anything wrong and we are not going to give somebody something because they jump on the internet to try and make us look bad because they decided to use used vital engine parts on a new engine. Not to mention cannot keep a story straight about how the engine was supposedly primed. In your older posts you say you started the engine and turned it off. Than after we tell you you should have primed it you claimed to have primed it. You start a post talking asking about oil pressure, say that you changed the pump. You never than mentioned that you did not have a plug in the back of the motor. Even at that you claim that you changed the plug when you changed the pump. Why would you even be in the back of the motor when changing a pump in the front of the motor in the first place?????

As a matter of fact we were listening to you, we were willing to help you. I had every intention of helping you. We were gonig to sell you the rods at our cost, and give you a set of covers going on your word that you did not recive them. Now you have come on here and tried to bash us and change your story to make us look bad. You have made me waste a half hour of my time making this post, that I could have used to help other customers or get something else done. Now you are at the point of costing us money for something that could have been avoided and was not our fault.

We are going round and round with the same statements and comments. So please before you respond to this, read through the post again and I am sure your answer will be in there.

 

I don't have to read or respond to all that bullshit. Weber Racing screwed it by missing the plug that's the fact. You make it look easy not to miss the plug while assembling the engine covers by my mechanic. Don't you think it is shameful for WRE to miss that plug and screw a customer by sending incomplete short block? Where are the engine covers/cam plate?

You are too smart in internet business but couldn't do a good job by not installing a plug in the short block that was ordered as turn-key short block. You also sent it missing engine covers/cam plate, an item shown in the invoice.

You seem to close an eye and go dig threads where I was giving advise to some other fellow members and I didn't mention the real cause of the damage, WRE ignorance to put an oil plug. If I wanted to bash WRE, I would have done that in every thread that I offered advice of something that I suffered from because of WRE lack of quality engine building.

You never get it. It's not my intention to get free rods although you should take a responsibility had you been a good vendor instead of acting like an internet hacker digging threads for wrong proof against a customer while you should be investigating the reason behind such poor customer service and taking good measures to make sure it doesn't happen again.

You are missing a free lesson which I paid its charge my friend. I think Weber Racing should go do something else other than building LS1 engines.

You keep asking for more. Do yourself a favor and respond only with answers to customer complains of WRE’s poor customer service and don't try to turn the table on your customers. That's too bad.

I’m not bashing you. I’m complaining of what you did to me. In front of you facts that speak for themselves. I don’t need a favor from WRE. I am paying for your poor service.

I hope you got it this time. If not, you are making fool of yourself.

One more thing, if you don't install covers without cam purchase, why did you charge me for it. It is shown on the invoice. Do you deny that also.

 

Faiz,
ONCE AGAIN. Had we been contacted about this before we would have handled the situation if your covers were missing. You were quick to make a post here about this, if you were missing something like engine covers, why wouldn't you make more of an effort to get ahold of us. Stuff happens with emails, it could have not been received, whatever. You say you sent one!

Also, there is NO such thing as a "turn key short block" that is a ridiculous term that makes no sense whatsoever. A short block still has a LONG way to go before anything can be considered turn key.

I bring the threads up because you re trying to discredit us. It is all about credibility right? Well how credible are you when you are making threads talking about how you wasted your engine a week before this. There was never a mention than of a missing plug. That is why the old threads were brought up.

We pride ourselves in our customer service. We were willing to take care of you and figure out the problems. We did not need to offer selling the parts at our cost. Those rods would not have cost you more than $200. Those rods would not have been damaged had you taken the proper steps on installing the engine. Those were hurt because you ran the car with no oil pressure.

Bottom line is that if that engine was properly primed and you called or emailed me and said that with 2 different pumps you got no oil pressure what can I do? I would have helped you diagnose the problem and fix it before there was any damage done. If the engine was primed with no load on the engine everything would have been fine. But you did not do that. You ran the engine with no pressure and hurt the rods. If proper procedure was followed we could have resolved this. PERIOD.

You are complaining on customer service but you did not give us a chance to even help you until it was too late.

 

[QUOTE=bluecamaroz28;8923210=

One more thing, if you don't install covers without cam purchase, why did you charge me for it. It is shown on the invoice. Do you deny that also.[/QUOTE]

Wow I have a copy of your invoice here and NOWHERE is there a charge for installing covers! Now you are really digging.


Mods - I am really done with this. You can see this is going nowhere and no the customer is lying about charges on a bill to try and incriminate us. This is really getting out of hand and a waste of my time.

 

Now you are backing off a little pit and starting to listen to what I am trying to say.

I DON’T WANT FREE RODS FROM WRE. I will pay for them be it my fault or WRE’s.

Why should I pay again for the item in the invoice labeled “engine covers/cam plate”? Please go get the invoice and tell me that I am lying to everyone. I will take your word for it this time.

Let me clarify one little thing. We did not run the engine with load and without oil pressure as you are accusing us. We put SLP pump with low mileage from my stock working short block. We tried to prime the pump as I mentioned by filling oil and cranking. Plug was missing but we didn’t know about it yet. All attempts failed simply because the oil plug is missing. We started the engine with no load for few second thinking it might get oil moving quicker. It didn’t work and it shouldn’t since the plug is missing. Again, we didn’t know about the plug yet.

We suspected the oil pump and o-ring. So, the mechanic suggested to remove the engine to check everything from scratch. He installed the new oil pump and discovered the missing oil plug and took it out of my stock short block and installed it in WRE’s short block. We put back the engine and fired it right away without priming and we got oil pressure back.

I parked it for about 5 months cause I got caught in another business and it’s not my DD. It’s a weekend toy. I didn’t know that anything wrong could’ve happened to the engine bearings.

When I came back to start it and went to test it, I had the problem of pressure fluctuation then it started to become worse until the engine seized. All of this happened in 2-3 days. I was not aware of the bearing being hurt and starting to eat itself as you described it to me in your e-mail, until we talked about it.

I didn’t lie about anything or made any false accusations and it’s not the way I was raised.

I was going to buy the replacement rods but believe WRE has something to share. I shouldn’t be paying for engine covers/cam plate because I already did. I shouldn’t pay for oil plug because it should be with every short block as you admitted before. I think I’ve been very forgiving in this ordeal.

Now it’s WRE’s call to extend a hand on the other side. You made me look as a bad customer and a big liar. I think I will be more welcomed by any other sponsor had I turned to them for future purchases. Business will run as usual with or without myself and WRE.

Do we have a deal or no deal.

 

Too bad WRE.

I just noticed your response #32 after I finshed typing my post#33.

I have WRE invoice, it has the item, I will send it to the MOD's and we will see who is the big liar WRE. Enough is enough. You got yourself in the corner guys.

GMC MISC ENGINE COVERS/CAM PLATE EA 1.00

Don't edit your post WRE. I will save a copy of it just in case.

 

You said that we charged you to install covers. We did not, please show me where we charged to install covers. I never said that we did not charge for the covers themselves. Quit trying to twist this around more than you already have. Dont worry I will not be editing my post.

That is what I am referring to in post #30

You said that we charged you for installing covers.... we did not!

 

You started the engine without oil pressure, that is with a load, period. Priming without a load means, no fuel, no spark. You already said the car ran for a couple seconds than was turned off because of no oil pressure. How many different stories can you come up with?

I will send you engine covers that was never an issue. I also never said that I would charge you for them. Our issue was the fact that you were blaming us for the problem with the plug when it could have been avoided had the proper steps been taken when installing the motor. If all you wanted were the covers thats fine. I will send you the covers.

I will also still sell you the rods as we have them waiting for you with the proper weight that you need. I however am not at all happy about this after all of the accusations of us not knowing what we are doing. Not to mention you saying that we are the reason your motor did not get oil pressure. The proper steps being avoided on the installation is the reason for the failure.

 

Sounds like someone's mechanic had a bit of a learning curve, and the comments about the oil pump are disconcerting.

This one is done.

 

Hey, when a member says they don't want the forum moderator to try to help out - I just get Admin to deal with it.

That is the last word on this subject. Do NOT bring this up in any other fourms on this site as it has been addressed here.