Chandlermotorsports
10-06-2010, 04:39 PM
#41
Now every one changes there negative statement after he comes back....what a joke i'm like Chandler you will always have the people that just talks bad about a business just to do it and he proved his point. Just an example, when walmart was called a slave camp for low pay of workers and great prices to consumers how many of you all stop going there......yea none so how can you not buy a good product because one bad apple has one bad experience?????
I have never and will never shop at a Wal-Mart.
10-06-2010, 04:57 PM
#42
Staging Lane
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Now whanaB's case, definitely deserves an apology from me. He did get to me last week. That's my bad,
This is why i replied what i did. He admitted he was wrong and there was a confusion that we talked about over the phone. For me im glad it was solved. I never once said not to buy from them, i just said this is what happened to me and buyers beware. I would buy from him again knowing the circumstances. What u do is ur buisness and ur opionions of what i do are just that, opionions.
This is why i replied what i did. He admitted he was wrong and there was a confusion that we talked about over the phone. For me im glad it was solved. I never once said not to buy from them, i just said this is what happened to me and buyers beware. I would buy from him again knowing the circumstances. What u do is ur buisness and ur opionions of what i do are just that, opionions.
10-06-2010, 04:59 PM
#43
FormerVendor
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Now every one changes there negative statement after he comes back....what a joke i'm like Chandler you will always have the people that just talks bad about a business just to do it and he proved his point. Just an example, when walmart was called a slave camp for low pay of workers and great prices to consumers how many of you all stop going there......yea none so how can you not buy a good product because one bad apple has one bad experience?????
The problem is that 80-100% of people who have a bad or even sub par experience are vocal about it. A much smaller portion that are happy do the same. At this point I will say we've probably sold about 2000 units combined and I would be hard pressed to find more than 30 customer posts about the product across the web. Not counting feedback on eBay of course.
That in itself is a indicator of the phenomenon I'm talking about. I can assure you if we consistently operated in a way that we had week long response times not only would we be stripped of Top Rated Selling status on ebay, we'd be kicked off, and also out of business.
Either way, I was happy to get two people taken care of today. Both admittedly my fault. One shipped the wrong product, and another handled very slow. Lets just in general try to keep the dirty laundry off the forums, as its very time consuming and also sends the wrong message. They key message to take from this is most sellers will work with you, just give them a little time and consideration.
Besides Jegs and Summit, I would say most if not all the operations selling parts have less than 5 employees. Some of the service heavy locations are better staffed, someone like MTI etc But in general, most of us are car guys that are just trying to survive. And these days that means running a VERY lean operation. Low overhead, minimal employees etc
Anyways, I'm blabbering.
Cheers to the forums.
10-06-2010, 09:25 PM
#44
TECH Veteran
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Either way, I was happy to get two people taken care of today. Both admittedly my fault. One shipped the wrong product, and another handled very slow. Lets just in general try to keep the dirty laundry off the forums, as its very time consuming and also sends the wrong message. They key message to take from this is most sellers will work with you, just give them a little time and consideration.
...
Either way, I was happy to get two people taken care of today. Both admittedly my fault. One shipped the wrong product, and another handled very slow. Lets just in general try to keep the dirty laundry off the forums, as its very time consuming and also sends the wrong message. They key message to take from this is most sellers will work with you, just give them a little time and consideration.
...
You admittedly messed up, they complained, you fixed it. If you don't want the dirty laundry aired, then does the same go for clean laundry? I appreciate that you don't want any negative things said, but that's part of busisness. Complaints are always more prevalent than accolades. People want what they want. You promised the moon (some said "too good to be true") and when some people did not get it, they complained. They don't care about why or how many people you have working for you. All you can do is your best to keep the complaints to the minimum. I neither endorse or object to your product.
10-06-2010, 11:22 PM
#45
I'll give CMS a good review Got my seventh Opti from ChandlerMotorSports - two days after I selected the "Buy it Now" button. Very fast shipping.
The unit itself seems to be of the same quality as the various Non-GM (i.e. - Summit, Autozone, etc...) Optis I've put on over the past six years.
Even though I've gotten really good at replacing them (2 hours start to finish, including jacking up the car and cleaning my tools), I still hope I never need to install an 8th...
