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TN: xxxxxxxxxx
Subject: Slow Throughput
Question: I am about to drop this service. I have delt with your idiot tech support, your automated bs, your test that say I do not have a problem, If you do not send a tech out, I am cancelling. Been going on for 3 months or more, I have called numerous times, is it my 3 year old modem? is it my line?SOLVE!
19:59:02 A Verizon Service Representative will be with you shortly. Thank you.
20:18:32 Estimated wait time is approximately 14m:12s's, we apologize for the delay.You are next in the line. A representative will be with you shortly.
20:18:37 Agent Vikas has joined.
20:18:37 Vikas: Chat ID for this session is 12130743837.
Vikas: Thank you for contacting Verizon ,it's my goal to provide "outstanding service" this is Vikas and I will be working with you today.
Vikas: I really apologize for inconvenience caused to you. We are here to help you and I assure you that I will try my level best to resolve this issue.
Brian: ok im 20 mins into this already
Vikas: May I confirm your ten digit DSL telephone number as xxxxxxxxxx and In case we need to contact you ....Shall we use the same number which you have given to us ?
Brian: i do not have a verizon lan line phone number, only verizon cell phone service. My original lan line phone number was xxx-xxx-xxxxVikas: All right.
Vikas: Could you please tell me your first and last name and your billing address ?
Brian: xxx xxxxx, P.O. Box 999, TX xxxxxx
Vikas: Thank you for providing me the information.
Vikas: It will take a few minutes to review your DSL account. Thank you for your patience.
Vikas: Thank you for your patience and Thank you for being online.
Vikas: Could you please elaborate your issue ?
Brian: My issue is that my connection speed fluctuates during game play. I am a gamer, I take this serious. I can not deal with it any longer. I have been on at least 3 of these very same chat sessions, bet you are going to run some test. And then tell me my connection is within tolerance. I want someone to come out and check my system, or tell me how to check an intermittant problem on my modem. Why is it taking you 5 mins to respond to my answers?
Vikas: All right.
Vikas: I really apologize for inconvenience caused to you. We are here to help you and I assure you that I will try my level best to resolve this issue.
Vikas: How long have you been facing this problem ?
Brian: 3-4 months
Vikas: Which operating system are you using ? Like Windows XP or Vista etc.
Brian: the wonderfull windows vista.............i am seriously considering going back to xp
Vikas: Which modem are you using like Westell 6100 or Action tec and are you using any third party router ?
Brian: ohh i have an old 2100, verizon never asked me if I needed another modem when i swapped my service????? I think it is pretty old
Brian: are ther options?
Vikas: I understand your concern however if you want to change the modem then you need to pay some amount for that.
Brian: Ok, please expain (This was never explained to me) When I subscribed to my Verizon DSL service. I was given a Westell 2100 (not really sure about 3 years ago i guess). I then transferred (paying an additional fee i think and was not given another modem.)m I expected to keep this modem for the life of my verizon contract? I was never asked about modem options.
Vikas: Are you there with me ?
Vikas: I understand your cocnern however you can not replace this modem to the new one, However you can buy a new modem for you.
Brian: can you repeat that in english?
Vikas: I mean to say that you need to pay for new modem.
Brian: Do we know that the modem is the problem? Have we checked anything yet??????????
Vikas: I understand your cocnern however I was informing this because you were asking for modem replacement options.
Brian: Ok I am 54 minutes into this. What have we accomplished?
Brian: I get a new modem when I sign up for Earthlink cable
Vikas: I really apologize for inconvenience caused to you. We are here to help you and I assure you that I will try my level best to resolve this issue.
Vikas: Are you able to open web sites and Are you able to log in with your verizon account ?
Brian: YES
Vikas: Could you please tell me that Are you getting slow speed only when you play games or every time when you work on internet ?
Brian: its off and on but with both.
Vikas: All right.
Vikas: Could you please tell me the status of lights on the modem ?
Brian: tleft one blinking, right 2 on
Vikas: Have you cheked all the filters attached to all analog devices like Fax machine, ID caller or any Answering machine ?
Brian: i have no phone, fax, answering machine. Only internet. As I told you only Verizon cell phone.
Brian: so i dont need filters
Vikas: All right.
Vikas: Have you tried to connnect your DSL connection to another wall jack if you have at your home ?
Brian: i have tried everything in the world my man. That is why I am calling you. I have ran temporary wire from my pole to my house connection box, I have tried various connections as well.
Vikas: Could you please tell me that how many computers are connected with your DSL service ?
Brian: 3
Vikas: Is the DSL modem phone cord 14 feet or less - preferably the one supplied with the DSL Equipment ?
Brian: yes
Vikas: Thank you for providing me the information.
Vikas: In order to solve your particular problem, I'd like to start a screen sharing session that will allow me to see your screen and share your mouse and keyboard. You'll have primary control and can end the session at any time. Please close any confidential or private windows except the chat window before clicking OK on the forthcoming notice. You are requested that please keep on responding on chat to avoid the 5 minutes timeout.May I begin?
Brian: yes
Vikas: Please click on this link"https://broker.gotoassist.com/h/verizondsl?Question=DR238-0544", It will allow me to share your computer screen.
This session will automatically timeout in 5 minutes. Please respond.
Due to inactivity your chat has been closed. You may open a new chat when you have more time. Thank You.
Connection timed out, please close and reconnect.

So during the time he takes control of my pc ( basically running speed test, clearing cookies, etc. it times out)
Thank you. Have a nice day.

I checked all the settings and the speed is very slow and for this you need to call on our voice tech suppot on 800-567-6789.
1.6 hours disconnects my ***, and tells me what I originally called them for.


I am ranting, you had to be here unless you have been through it. They take 5 mins to respond to every question. IM GOING EARTHLINK

 

Good for you bro!! **** that ****! You know he was some ****** out in India who has never even been trained on any of the equipment or how it works.

Funny story:
My dad was going through one of the same tech issue resolution centers and while on the call got frustrated with the guy and ended up pounding his fists onto the keyboard. That **** was straight comedy!! We are still missing the esc button from that lil outburst.

 

my blood pressure went up reading that. i can only imagine yours

 

Oh I would be HOT..**** that...I hate how they have outsourced everything to india

 

Yeah i hate those little turds in india. I was talking to Dell for like 3 weeks to try and send someone to my house to fix my computer. They wouldn't do it. Ihad like the best home in service and all that ****. Then they tried to send a guy over on Thanksgiving Day after we told the son of a bitch that it was a holiday, over here. Found out that my hard drive went psycho. I tried to get it backed up to try and save some of my stuff and it crashed 2 of my buddys computers. So I had the Blue Screen of Death.
I Hate talking to those bastards. Its like talking to a pile of ****.

 

me tooo.... I had this happen Dell got onto my computer, and just decided to reinstall everything. almost 4,000 songs, extra programs (norton, microsoft office, photshop) and everything was gone. ended up getting office back and the rest is bye bye... and they said "we were fixing your problem sir"

 

dude... mailbomb lmfao.

 

them lil bejing ******* know their stuff huh?

 

Last time I called support I was pissed when the indian dude told me to he couldnt understand me and to speak more clearly. I was like wait last time I checked I was an American whos first and only language is english, not Apu owner of the Kwikemart. Right before he told me he couldnt understand me I was gona tell him the same thing.