View Poll Results: How Is Our Customer Service?
Terrible- Customer service was horrible
0
0%
Voters: 104. You may not vote on this poll
We need your feed back !!!
Originally Posted by SSwanner
I've never had anything but good dealings with Dave or anyone else i have talked to. Dave has answered many of my questions that has helped me ALOT, and never tries to "push" a sale.
just my experiences
just my experiences
TECH Resident
iTrader: (64)
Joined: Jul 2005
Posts: 908
Likes: 0
From: sneaking in your back door as you leave!/cartersville ga
i voted exc. also. here is a link to the other tech site http://web.camaross.com/forums/showthread.php?t=491455
did she get a kick out of it dave?
did she get a kick out of it dave?
Thank you for everyone that participated in this. I am happy to see so many happy customers. I know we are not perfect but we do strive our best to be as perfect as we can. This is another step of makeing sure our customer service is what I expect.
Thanks
Dave
Thanks
Dave
Originally Posted by jester1
Not a past customer so i did not vote, that wouldnt be fair in the poll.
Never purchased anything so I cant attest to that.
However, I did post in one of your threads that your site was inop, a thanks for a heads up would have been nice.
When I was trying to decide between n20 and FI a little input would have been nice too.
I did have money to spend.
You asked...
Never purchased anything so I cant attest to that.
However, I did post in one of your threads that your site was inop, a thanks for a heads up would have been nice.
When I was trying to decide between n20 and FI a little input would have been nice too.
I did have money to spend.
You asked...
As far as trying to decide to between Nitrous or FI im guessing you must have made a post. I do try to stay caught up with as many post as I can and put in my 2 cents where I can. However There is just not enough of me to go around.
No seriously. I try but between running the shop, answering phones, answering tech pms and emails not to meantion everything else I can not watch the boards full time and answer all post. Ofcourse you can always call me anytime here at the shop. If I am not available you can talk to one of our techs or leave a message for me to call you back. I am here everyday running around with my head cut off.lol I will call you back..Thank You for your feed bac. It is appreciated.
Dave
For the guys with remarks about tracking numbers. At this time we do not automaticaly give tracking numbers. However if the customer calls and ask for it we do give it to them. Due to credit card fraud in the past I had decided we would not voluntarly give out the shipping information. What was happing is that people were using stolen credit cards. Next day airing products and then takeing the tracking number and calling ups to change shipments. (unfortintly there is no protection for the buisness against scammers)
We are now talking about what we can do about automaticaly given tracking numbers. I will be talking to our ups rep about this.
Thanks
Dave
We are now talking about what we can do about automaticaly given tracking numbers. I will be talking to our ups rep about this.
Thanks
Dave
Originally Posted by red83
i voted exc. also. here is a link to the other tech site http://web.camaross.com/forums/showthread.php?t=491455
did she get a kick out of it dave?
did she get a kick out of it dave?
Dave
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Originally Posted by gi8e7oi825
I don't want to hurt any feelings here, but I voted "good." Below are my reasons for not voting "excellent."
1) Your site does not have a search. If I could just search, things would be quicker to order online.
2) No one answers the phone between 12:00pm and 1:00pm M-F CST. I'm just not used to places being 100% closed/unavailable during or around lunch (I'm guessing you guys all go to lunch at the same time), so it kinda frustrates me when I have a question or phone order to place and I get the machine.
3) Tracking numbers. I love watching the shipping status of my new toys via FedEx's or UPS's site. I really hate that you don't automatically provide those!
Other than that, the price is fair and almost always the lowest I ever find online!
Also, You PM me. I can't remember of any other sponsor who's taken the initiative to PM me when I've had a problem. That's definately great customer service! Much better than most other vendors ... especially this one other Texas based sponsor/vendor (non-nitrous related) who I've called, e-mailed, and PMed countless times over the months and have never received a response!!!!!!!!!!!!!!!
1) Your site does not have a search. If I could just search, things would be quicker to order online.
2) No one answers the phone between 12:00pm and 1:00pm M-F CST. I'm just not used to places being 100% closed/unavailable during or around lunch (I'm guessing you guys all go to lunch at the same time), so it kinda frustrates me when I have a question or phone order to place and I get the machine.
3) Tracking numbers. I love watching the shipping status of my new toys via FedEx's or UPS's site. I really hate that you don't automatically provide those!
Other than that, the price is fair and almost always the lowest I ever find online!
Also, You PM me. I can't remember of any other sponsor who's taken the initiative to PM me when I've had a problem. That's definately great customer service! Much better than most other vendors ... especially this one other Texas based sponsor/vendor (non-nitrous related) who I've called, e-mailed, and PMed countless times over the months and have never received a response!!!!!!!!!!!!!!!
At this time the only way we can get lunches in and not run a skeleton crew strung out for 3 hours is to shut the door from 12 to 1 and get it over with. On busy days to be short on help is really hard and fustrating. As we continue to grow and hire more help we may be able to re evaluate the lunch process.
Tracking numbers was covered above.
Im glad you were happy with the rest.
Thank you for the feed back. I just learned our search does not work properly.
Dave
first off, you need to clone Chris. Personally, he is the only one I deal with. He is so much more than a sales rep, it's almost like talking to an old friend.
Second Dave, you need to get more of the custom stuff done for lt1 cars. I know that the mainstay of your biz is ls1, but your neglecting a large segment of the f-body community that really needs the help to keep up with the ls1's. again this is jmo
Also some of your shipping is too high, use priority mail that costs 4.05 to ship parts that weigh less than a pound. 14.00 to ship a 4-an Y is, imo, just too damn high. That's half the cost of the part! it costs me 4.91 to ship 5lbs for my addy to yours via ups It forces some of us to save up to buy a larger group of parts at once, so we don't get stung for the shipping.
This is my baised opinion lol
Second Dave, you need to get more of the custom stuff done for lt1 cars. I know that the mainstay of your biz is ls1, but your neglecting a large segment of the f-body community that really needs the help to keep up with the ls1's. again this is jmo
Also some of your shipping is too high, use priority mail that costs 4.05 to ship parts that weigh less than a pound. 14.00 to ship a 4-an Y is, imo, just too damn high. That's half the cost of the part! it costs me 4.91 to ship 5lbs for my addy to yours via ups It forces some of us to save up to buy a larger group of parts at once, so we don't get stung for the shipping.
This is my baised opinion lol
Last edited by faust; Jan 4, 2007 at 11:40 AM.
12 Second Club
Joined: Aug 2005
Posts: 109
Likes: 0
From: St. Peters
My vote wasn't on the list, b/c chris had helped me through some installation instructions that were like reading greek to me, the car runs great the system is flawless, and let me tell you what, there are some very confused people on the streets who think the car is on an 80 shot!!!!!
Great job chris, and i will have some piks and vid of the car in action...
Great job chris, and i will have some piks and vid of the car in action...
Originally Posted by faust
Also some of your shipping is too high, use priority mail that costs 4.05 to ship parts that weigh less than a pound. 14.00 to ship a 4-an Y is, imo, just too damn high. That's half the cost of the part! It forces some of us to save up to buy a larger group of parts at once, so we don't get stung for the shipping.
Shipping cost is one thing we have no controll over. I do understand that the post office is usualy cheaper to use. However we do not ship post office due to wanting more controll over our shipments and our shipping department. We ship way to many packages to use the post office. With ups we have a program where we just type in the shipment and it prints the label. With UPS we are able to use tracking information in order to see exactly where your shipment is at all times. We have asked the post office to come by and talk to us on several occasions to see if they offer any programs better than the ones we know of. So far we have not seen any help from them.
Thanks
Dave
Thanks
Dave
Originally Posted by GuesDog
My vote wasn't on the list, b/c chris had helped me through some installation instructions that were like reading greek to me, the car runs great the system is flawless, and let me tell you what, there are some very confused people on the streets who think the car is on an 80 shot!!!!!
Great job chris, and i will have some piks and vid of the car in action...
Great job chris, and i will have some piks and vid of the car in action...
Chris goes far an beyond to help anyone he talks to. He does a good job....Thanks
Dave
i just ordered from you this morning and was very happy with the service. i ask a lot of questions about what im getting and im glad you took the time to answer all of them. we will prolly do more business in the future.
I voted Excellent, you guys were very helpfull when I was installing my nitrous system especially when you let me return my window switch so I could upgrade to a FJO. Thanks guys.
I voted excellent!! Chris has helped me on MANY occasions with finding parts to explaining what this or that does. The guy is just all around professional. Top notch customer service!!!!!!!