HP Tuners users heads up
03-21-2019, 02:24 PM
#141
He may just say **** it all and go with a holley dominator system. I find that if I want to get anywhere with HP tuners I have to take a $$$$ week long classes. People are trying to tune their cars not open up a performance shop....lol. For the price of HP tuners you would think there would be 4 techs who’s full time jobs are to answer questions related to their software both on their forums and in chat rooms. These company’s have you buy their **** and then rely on other customers to teach you how to use it for the most part. It’s called customer service, you either give it or you don’t. Not everyone wants a **** tune from a dyno shop that has to tune 5 cars that day. Some people want the necessary level of customer service to answer their questions because they are trying to learn it on their own.
Last edited by 5.7stroker; 03-21-2019 at 07:22 PM.
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squared (10-04-2019)
03-21-2019, 04:52 PM
#142
That has nothing to do with customer service. You bought the product knowing they dont offer actual tune Support. And they dont for various reasons. You cant get mad at them for something you knowingly did.
No manufacturer sells a product like that and teaches you how to use it from start to finish on every application.
I think there is something else wrong. Youre going back and forth too much and not having the patience to work it out one way. Thats the main issue. Good luck either way though
No manufacturer sells a product like that and teaches you how to use it from start to finish on every application.
I think there is something else wrong. Youre going back and forth too much and not having the patience to work it out one way. Thats the main issue. Good luck either way though
03-21-2019, 07:21 PM
#143
That has nothing to do with customer service. You bought the product knowing they dont offer actual tune Support. And they dont for various reasons. You cant get mad at them for something you knowingly did.
No manufacturer sells a product like that and teaches you how to use it from start to finish on every application.
I think there is something else wrong. Youre going back and forth too much and not having the patience to work it out one way. Thats the main issue. Good luck either way though
No manufacturer sells a product like that and teaches you how to use it from start to finish on every application.
I think there is something else wrong. Youre going back and forth too much and not having the patience to work it out one way. Thats the main issue. Good luck either way though
Last edited by 5.7stroker; 03-21-2019 at 07:35 PM.
The following users liked this post:
squared (10-04-2019)
03-21-2019, 07:41 PM
#146
Alot of places do, but hptuners doesnt sponsor them and do no make money on them. MAYBE they get a few extra sales from them, but here is what no one has mentioned
Their new mpvi2 offers remote tuners alot better option now. NOW it only takes the end user 2 credits to remote tune a vehicle. It used to cost the tuner 2 and the customer 2. Now it only costs to flash not edit/save so it's more cost effective now for remote tuners which is great. Its now more affordable to get hptuners in general plus get a remote tune through it so you know the tune you are getting is exactly for YOUR setup (hopefully anyway right)
So thats great news there.
Their new mpvi2 offers remote tuners alot better option now. NOW it only takes the end user 2 credits to remote tune a vehicle. It used to cost the tuner 2 and the customer 2. Now it only costs to flash not edit/save so it's more cost effective now for remote tuners which is great. Its now more affordable to get hptuners in general plus get a remote tune through it so you know the tune you are getting is exactly for YOUR setup (hopefully anyway right)
So thats great news there.
03-22-2019, 09:47 AM
#148
My fault as I received incorrect information some time ago that HP tuners was the one that was giving the classes and did not properly confirm this for myself. Thinking more about this I guess it really wouldn't matter if HP tuners gave technical support directly and here's why:
I can attend as many classes as I want and become as familiar with the software as I possibly can, but at the end of the day when it comes time to tuning my car I wouldn't be able to do a better job than my tuner even on my best day and his worst day. There's just no way to be as good as someone that does it for a living from day 1.
I can attend as many classes as I want and become as familiar with the software as I possibly can, but at the end of the day when it comes time to tuning my car I wouldn't be able to do a better job than my tuner even on my best day and his worst day. There's just no way to be as good as someone that does it for a living from day 1.
03-22-2019, 10:07 AM
#149
My fault as I received incorrect information some time ago that HP tuners was the one that was giving the classes and did not properly confirm this for myself. Thinking more about this I guess it really wouldn't matter if HP tuners gave technical support directly and here's why:
I can attend as many classes as I want and become as familiar with the software as I possibly can, but at the end of the day when it comes time to tuning my car I wouldn't be able to do a better job than my tuner even on my best day and his worst day. There's just no way to be as good as someone that does it for a living from day 1.
I can attend as many classes as I want and become as familiar with the software as I possibly can, but at the end of the day when it comes time to tuning my car I wouldn't be able to do a better job than my tuner even on my best day and his worst day. There's just no way to be as good as someone that does it for a living from day 1.
03-23-2019, 05:44 AM
#150
Your support was great thanks. I've now fixed the issue.
03-25-2019, 07:35 AM
#151
03-25-2019, 11:03 AM
#152
I also had great success using support through HP on a very complex problem to boot.
I do wish it was easier to use though I find it very time consuming to do anything other than basic stuff which I have down now. The stickies are helpful but again its a time kill. Some of the youtube vids put up by the more experienced tuners blitzing through tunes in real time are quite helpful. If HP put out a series of such Im sure they would be extremely popular and drive more sales
I do wish it was easier to use though I find it very time consuming to do anything other than basic stuff which I have down now. The stickies are helpful but again its a time kill. Some of the youtube vids put up by the more experienced tuners blitzing through tunes in real time are quite helpful. If HP put out a series of such Im sure they would be extremely popular and drive more sales
03-26-2019, 03:36 AM
#154
I'm a dumb ****, it was the coil packs all along. The wideband leaning out plus the timing of how the issue happened literally when I tuned it for the first time using version 4.2, totally threw me off. And it was acting literally exactly like how the rpm limiter does.
HP tuners support was awesome because they went through all my logs etc and confirmed that the issue isn't on their side. So I went back and swapped a bunch of parts again and this time swapped all 8 coils.... now it rpm's to whatever i want and is quicker than ever. Live and learn.
Last edited by Launch; 03-26-2019 at 03:54 AM.
03-26-2019, 11:22 AM
#155
TECH Senior Member
Bad coils cutting RPM at an exact number..... AND all bad coils? I can see an intermittent miss with coils cutting out at random times, but this is a new one to me, and I would guess others too. Glad it's all sorted out!
03-26-2019, 12:07 PM
#157
Launching!
Thanks for updating the thread and letting us know what the problem was.
03-26-2019, 05:41 PM
#158
All coils bad? Couldn't have been. It ran too properly everywhere except for not wanting to rpm over 6800. I swapped all eight coils and the rpm limit issue went away.
It wasn't a nice journey figuring it out.
03-26-2019, 05:47 PM
#159
TECH Senior Member
I wonder if a connection was bad, that got rectified in the process of switching the coils
03-26-2019, 06:34 PM
#160
I know, I never thought it either. But there you go. The coils can decide to misfire at only a certain rpm. How many or all of the 8 are faulty? Who knows... they'll sit on my shelving for the next 20 years, I don't want to know. To figure it out i would have to swap one over at a time, test the car each time, to figure out which one or all are faulty. Totally not worth the effort.
Why do you dislike HPT? Any specific reason? HP Tuners has been good to me, and they just helped me yet again figure out that I had a mechanical/electrical fault somewhere else.
If what just happened to me, happened to you, you would have been just as stumped as I was. My coils decided to die literally the moment I tuned the car after using v4.2 for the very first time. The timing of how it happened, was ridiculous. And I had also fault diagnosed a bunch of other stuff before thinking It was HP tuners and saying anything. I just never thought these coils could work so well , and then just hit a brick wall at one rpm like that, and be so consistent about it. But they can, and they did, it happened. Like I said live and learn.
And you know what, if this happened to me it'll happen to someone else, and now I've helped the next guy save a bunch of hassle and pain. And FYI, the day I swapped the coils, I had the valve covers off, checked pushrods, rockers, springs. I found nothing wrong. At that point it hit me that the coils were literally the last item that I hadn't swapped over and I had a funny feeling that I was about to hit the road and have my car back again. And I did.
There's nothing at all wrong with HP Tuners. GM not giving us a simple way to test bench their coils on the other hand...
Last edited by Launch; 03-26-2019 at 07:11 PM.