Holley tech support and MY experiances
Last edited by rkupon1; May 3, 2020 at 05:38 PM.
People paying thousands of dollars for aftermarket ECUs should get high quality support.
https://www.psiconversion.com/produc.../KIT-1036.html
https://www.psiconversion.com/produc.../KIT-1036.html
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I've had the same issues dealing with the manufactures. As far as bigger outfits go, Summit Racing actually seems to have legit people on hand in tech to help out. If I end up talking to someone there that can't really help, I end up getting an email or call back from someone in the back who sat down and worked on the issue before getting back to me. I have nothing local that carries any hotrod stuff or can even help with any of this crap. I'm stuck mail ordering everything. Summit get my return business a lot simply because of how easy they are to deal with for returns and tech help.
Ron T, from Holley just called...drum roll....ecu is toast. N because its nothing we did(i guess they can tell if you fried it), he s pushing a new one under warranty for me. I ll have it in 2days!
Despite the rough couple of days going thru circles with the first few tech support guys, Ron T, is the guy to talk to. Him and Holley totally stepped up and took care of thier faulty product, with a very respectable turn around time from them recieving the ecu. Even during Covid 19. Despite buying the ecu bnib 2+ yrs ago and 2nd hand, they still replacing it. That is unheard of in my industry with service parts. Even my engine builder says that rarely happens in the aftermarket automotive sector.
The initial tech support still sucked, I only got ahold of Ron T. by chance when I took it upon myself to diagnose the ecu as corrupt and reach out for a return authorization number. Otherwise, its very possible other technicians would have had me buying new throttle bodies, pedal, harness, etc...
I've had the same experiences, some good, others not so good. In fact bad enough that some vendors will never get another nickel of my money......
T,
p.s. I hear ya bout the good and bad. I feel alot of people think im overreacting or attacking Holley. Im simply stating my experiances with thier tech supports' knowledge. I promised transparency. I fully expected to own any mistakes and or lack of knowledge on my own end. Including buying a new ecu if I had to. I didnt think anything I posted was outta line. I just dont have access to alot of resources most of the people in this hobby do. Fact is, as of now, they totally went above and beyond for me with product support.
Last edited by rkupon1; May 14, 2020 at 04:16 PM.
Yeah, Steve's has really gone downhill IMO......too clunky to navigate and you have to check every forum to see who posts.....Sent a few suggestions, got ignored, moved on. Still check in, just not as interesting as it used to be. Same old questions over and over, yours and Stacy's are about the last good build threads on there....
You weren't out of line at all. Like I said, there are few I could rant about, but they don't change so they don't get my money.....I am using all of Holley's Black heart stuff on my truck, and while it's pretty darn close, I see some production slippages, but no big deal....not sold on the Holley EFI stuff, I have my own thoughts on that, so we'll just leave that there....
In for the startup video
T,
Does the Holley blackheart still use the same EFI software? Like the terminator and Term X, etc.
Last edited by rkupon1; May 14, 2020 at 07:27 PM.











