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Efilive --- Help !!!!!!!!!!!!!!!!

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Old Aug 18, 2006 | 01:00 PM
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Default Efilive --- Help !!!!!!!!!!!!!!!!

I just purchased EFIlive comm + LC1, Installed it with the Optional LED. When I turn it on I get the flashing light then solid green per directions. then I installed the software and input the upgrade code to commercial version. then restart the software and check to see if it worked. it doesn't, I get an error that said that the cable can only be used for scanning and not for flashing the PCM. What do I do to fix this?
Thanks
Al
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Old Aug 18, 2006 | 03:57 PM
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send an email to support@efilive.com with exactly what you described above.
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Old Aug 18, 2006 | 03:59 PM
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You might need to license the pcm to the cable.
I think if you go into the tuner and read out your tune, then go to write the cal back in it will ask you to confirm you want to license the full features to the connected pcm. At this point you can confirm that and cancel the cal update.

Otherwise post up on efilive forum you will likely get more help there.
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Old Aug 18, 2006 | 04:28 PM
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Did you enter your registration detail AS PER THE CARD SENT with the software
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Old Aug 18, 2006 | 05:34 PM
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Originally Posted by ringram
You might need to license the pcm to the cable.
I think if you go into the tuner and read out your tune, then go to write the cal back in it will ask you to confirm you want to license the full features to the connected pcm. At this point you can confirm that and cancel the cal update.

Otherwise post up on efilive forum you will likely get more help there.
I can't read the PCM tune, the error is that the cable is only scan.
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Old Aug 18, 2006 | 05:36 PM
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Originally Posted by HumpinSS
Did you enter your registration detail AS PER THE CARD SENT with the software
Yes I did.
I have been on the phone with green light. they think that they have sent me an incorrect code. I have to check it when I get home.
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Old Aug 18, 2006 | 06:38 PM
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Oh ok, maybe check under the "Help", Licensing options see what they say it is.
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Old Aug 19, 2006 | 11:13 AM
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What I think the problem is:
they sent me a scan only cable with an upgrade code to commercial.
but I think to upgrade from a scan only cable I need to first upgrade to personal and then to commercial? not sure on that. has anyone else had this problem?
I REALLY NEED TO GET THIS CAR TUNED SO I CAN USE IT !!!!!!!!!!!!!!!!
EEEEEEEEEEEEEEEERRRRRRRRRRRR
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Old Aug 19, 2006 | 11:16 AM
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There is no difference between the scan only cable and the tuning cable the difference is the license you purchase. Please recheck your licensing details and ONLY enter the information on the card and nothing more or less. Have you reviewed the Help---> Register EFILive in the scanner or the tuner to make sure this information is right


Most importantly did you change the cable type to "Commercial Scan and Tune"
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Old Aug 19, 2006 | 11:23 AM
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Originally Posted by HumpinSS
There is no difference between the scan only cable and the tuning cable the difference is the license you purchase. Please recheck your licensing details and ONLY enter the information on the card and nothing more or less. Have you reviewed the Help---> Register EFILive in the scanner or the tuner to make sure this information is right


Most importantly did you change the cable type to "Commercial Scan and Tune"

Yes I did exactly that.
I have been on the phone with IRA.
Can you call IRA for me and have him call me back. he has my number.
AL
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Old Aug 19, 2006 | 11:56 AM
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Well, 9:45 the next morning and Al is up and tuning. Apologies for taking so long but I didn't get the answer till near midnight and didn't want to call Al too early.

Ira
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Old Aug 19, 2006 | 12:38 PM
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Thank you for all your help.
Know I can start to figure out how to use this software.
once again thank you for all the help.
Green light motorsports has given me great customer service in this matter.
I recommend to all.

Al
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Old Aug 19, 2006 | 03:10 PM
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Originally Posted by STKN1STGEAR
Thank you for all your help.
Know I can start to figure out how to use this software.
once again thank you for all the help.
Green light motorsports has given me great customer service in this matter.
I recommend to all.

Al
STKN1STGEAR,

Hi there, visit the EFILive forum, there's lots of info you can use.
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