Just got my HP tuners pro, got everything installed tried to read my VCM and I get a message that says it cannot find my VCM. Checked the Data port fuse its fine. Whenever i open Editor it says "no license information found" it gives me three options to load my license information and I can't get any of those to work. Anyone tell me what I am missing??

 

sounds like the drivers aren't installed properly ... check HP Tuners forum, they have instructions on how to remove the drivers and properly install them

 

I agree with Horist. Make sure your drivers are installed.

 

Definitely sounds like a drivers issue.

 

I looked for the drivers on my comp and it showed up a channel A & B. Anything else that I need to look for as far as the drivers are concerned?


Edit- That was on the USB with it hooked up I could see the HP tuners MPVI Channel A & B
I have also tried to read multiple cars, so I think we can rule that out, unless I'm just that lucky.

 

Contact HPT support or go to their forum.

 

Yeah, I have a thread there as well and I've sent the VCM Suite Log to Hp Support, just trying to get as many opinions as possible to get this sorted out.

 

If you read other threads there, it might help you figure it out.

 

Yeah I have been searching and not getting anywhere mainly from being a newb at this prob. & not knowing exactly what to search?

Here is the VCM InfoLog

Operating System: Win32NT 6.0.6000.0
Microsoft .NET: 2.0.50727.312

VCM Suite Product: VCM Editor 2.22.3042.17581
VCM Suite Key:
VCM Suite ID:

Get license information failed. Serial ID mismatch.

Get credit information failed. Serial ID mismatch.

Credits purchased: GM - 0 Ford - 0 Dodge - 0
Credits used: GM - 0 Ford - 0 Dodge - 0
Credits available: GM - 0 Ford - 0 Dodge - 0

License slots available: 409

No Vehicle Licenses

No vehicle power detected.

ID:
Date: 05/23/08
Hardware: 121
Firmware: 112
Part Number: 6220
Rom Status: 0 3F 0 83 0 1 0 FC FF
SPI Info: 20 15 FF FF 4E 41 0 0
Config: 0 88 0 0 0 0
System Status: A2 0 0 0
Comm. Status: 0 0 0 0 0
On Time: 0:00:05.845, 0:00.00

This was with the Interface hooked up and not the car.

 

also make sure your not trying to use the scanner and editor at the same time.. only one app can talk to the device

 

Thanks, but unfortunately I have already tried that as well or should I say already made sure I wasn't doing that.

 

You have a serial ID mismatch which means you are using an application key that does not match the interface you are connecting with.

 

I thought that would be the case when I noticed the S/N on the interface was diff. from the one that was related to the key they sent with HPT. I just couldn't be sure since I am so new to this. Thanks for the Help.

 

Just pm'd you.