Black mail is a wonderful thing......
07-25-2008, 01:04 PM
#41
Sounds like if I had not been around, the car would have MAYBE been fixed, without my knowledge of a problem, or that my rings could have been replaced again without my knowledge.
I'm darn glad I stuck around, but then again, I showed up the date I was told to, to drive the car and break it in. Yep for the three days I was there, I drove it maybe 20 miles.
And the day I finally picked it up with a trailer, it was leaking so much oil, the car was dancing around in the puddles while putting it on the trailer. My point, it was just a "little oil leak"? NOT. And I just love the quote from one of the shop guys, not a word for word but something to the affect, "you just make it sound like we can't fix a simple oil leak". Not only could they not fix it, they couldn't find it, but if they had assembled the engine.... bottom out the main cap bolts, there wouldn't have been any problems.
I'm darn glad I stuck around, but then again, I showed up the date I was told to, to drive the car and break it in. Yep for the three days I was there, I drove it maybe 20 miles.
And the day I finally picked it up with a trailer, it was leaking so much oil, the car was dancing around in the puddles while putting it on the trailer. My point, it was just a "little oil leak"? NOT. And I just love the quote from one of the shop guys, not a word for word but something to the affect, "you just make it sound like we can't fix a simple oil leak". Not only could they not fix it, they couldn't find it, but if they had assembled the engine.... bottom out the main cap bolts, there wouldn't have been any problems.
07-25-2008, 01:06 PM
#42
Jeff...buddy...your are wasting your time on some of these folks. Once the customer left your shop and your offer to fix everything at our cost he gave up any opportunity to recoupe any expenses. Perhaps your folks dropped the ball (really not clear) but once you offered to fix the problem at your expense you have done your part to solve the situation. That is one reason many shops will not install anything brought in by the customer for this very reason. Good luck to you in the future and welcome to the world of customer service....it will work on that very last nerve!
Not to mention.... they elected to remove the windage tray and not tell me, or provide it when i picked up the car.
07-25-2008, 01:16 PM
#43
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Jeff...buddy...your are wasting your time on some of these folks. Once the customer left your shop and your offer to fix everything at our cost he gave up any opportunity to recoupe any expenses. Perhaps your folks dropped the ball (really not clear) but once you offered to fix the problem at your expense you have done your part to solve the situation. That is one reason many shops will not install anything brought in by the customer for this very reason. Good luck to you in the future and welcome to the world of customer service....it will work on that very last nerve!
thats that.
07-25-2008, 01:23 PM
#44
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looks like jeff has the winning arguement here. i wish some of the shops i had been to had worked with me like jeff has with you tom.
also may i point out to you, tom. you are not to bright driving a car around with a KNOWN oil leak. did you expect the leak to get smaller as you drove?
also may i point out to you, tom. you are not to bright driving a car around with a KNOWN oil leak. did you expect the leak to get smaller as you drove?
07-25-2008, 01:38 PM
#45
looks like jeff has the winning arguement here. i wish some of the shops i had been to had worked with me like jeff has with you tom.
also may i point out to you, tom. you are not to bright driving a car around with a KNOWN oil leak. did you expect the leak to get smaller as you drove?
also may i point out to you, tom. you are not to bright driving a car around with a KNOWN oil leak. did you expect the leak to get smaller as you drove?
Why would I allow a shop to attempt to fix it when they did such a poor job building, and diagnosing the problem and their plan to fix it was wrong, and would have installed the wrong rings!
07-25-2008, 02:14 PM
#46
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The only time I drove the car was while at their shop, per their instructions. Then I picked up the car, and per their instructions I was told to drive it to see if the rings seat. But I drove it TWO times maybe a total of twenty miles. I checked the oil before the drive and added one quart. I checked the oil when I got there and again when I got home. The second drive was to the shop that fixed it.
Why would I allow a shop to attempt to fix it when they did such a poor job building, and diagnosing the problem and their plan to fix it was wrong, and would have installed the wrong rings!
Why would I allow a shop to attempt to fix it when they did such a poor job building, and diagnosing the problem and their plan to fix it was wrong, and would have installed the wrong rings!
07-25-2008, 02:24 PM
#47
^^^ sure I could have left my car there, and had them tear it apart, rehone and install the wrong rings. Not for free, I was told that i would have to buy the rings.
But then again, what else would have gotten screwed up!
And then again, when they did try to fix it, they removed the windage tray, kept it and never mentioned it.
But then again, what else would have gotten screwed up!
And then again, when they did try to fix it, they removed the windage tray, kept it and never mentioned it.
07-25-2008, 02:32 PM
#49
^^^ sure I could have left my car there, and had them tear it apart, rehone and install the wrong rings. Not for free, I was told that i would have to buy the rings.
But then again, what else would have gotten screwed up!
And then again, when they did try to fix it, they removed the windage tray, kept it and never mentioned it.
But then again, what else would have gotten screwed up!
And then again, when they did try to fix it, they removed the windage tray, kept it and never mentioned it.
07-25-2008, 02:51 PM
#51
^^^ when the shop changes the pan gasket twice (?) and the rear cover twice (?) then says "we thing it has the wrong rings" then changes it's story to "we thing we glazed the cylinders from breaking in the motor using mobil 1"
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
07-25-2008, 02:56 PM
#52
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^^^ when the shop changes the pan gasket twice (?) and the rear cover twice (?) then says "we thing it has the wrong rings" then changes it's story to "we thing we glazed the cylinders from breaking in the motor using mobil 1"
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
you did.
You insisted it was a missalignment or cracked oil pan. we insisted it was ring seat.
evidently we were both wrong.
had we been allowed to proceed however, we would have found and corrected the problem. It "might" have cost you another 150.00 for rings....and then again, we probably would have found the loose bolts upon dissassembly and it wouldnt have cost you anything.
07-25-2008, 02:56 PM
#53
^^^ when the shop changes the pan gasket twice (?) and the rear cover twice (?) then says "we thing it has the wrong rings" then changes it's story to "we thing we glazed the cylinders from breaking in the motor using mobil 1"
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
There next attempt to fixing it was rehone and replace the rings, wrong call again.
How many chances do they get?
07-25-2008, 03:05 PM
#55
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from now on, we will simply complete the job fully, and then call the customer to pick up their vehicle.
07-25-2008, 03:05 PM
#56
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FACT Shop promised to fix the problem. Who cares who is at fault! FACT shop promised to fix the problem. Who cares if it had the wrong rings. FACT Shop promised to fix the problem. Who cares about gaskets or the windage tray. FACT Shop promised to fix the problem.
Does anyone other than me see a trend here!
Please...life is too short...MOVE ON!
07-25-2008, 03:08 PM
#57
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moving on. thanks to everyone for their support.
on a side note, if anyone needs a brand new LSX block I will have one next week at a hell of a deal (probably in the 1,500.00 range)
I have one customer im waiting to hear back from and if he doesnt want it, then its for sale.
on a side note, if anyone needs a brand new LSX block I will have one next week at a hell of a deal (probably in the 1,500.00 range)
I have one customer im waiting to hear back from and if he doesnt want it, then its for sale.
07-25-2008, 03:20 PM
#59
we are definately changing that policy. we want customers to be able to see we are actually performing the work they are paying us to do, but when something does go wrong, they are right there to see it and start giving their opinions on the matter.
from now on, we will simply complete the job fully, and then call the customer to pick up their vehicle.
from now on, we will simply complete the job fully, and then call the customer to pick up their vehicle.
If you want your customer's to see what is going on, then build a customer lounge with a big window so they can stare like little puppy dogs......
07-25-2008, 03:28 PM
#60
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Thanks my friend.
Seriously, I really hate to see these kind of situations cause it's a lose/lose for everyone. I hope your situation is squared away and both you and the shop in question have learned from this experience. If so there is something you both can take away for this incident. I feel for both you and the shop owner. Good luck to both of you!!!!!!
Seriously, I really hate to see these kind of situations cause it's a lose/lose for everyone. I hope your situation is squared away and both you and the shop in question have learned from this experience. If so there is something you both can take away for this incident. I feel for both you and the shop owner. Good luck to both of you!!!!!!