RESULTS: BMR vs Strano ride height!
05-08-2013, 05:11 PM
#125
Well, yesterday he responded to my first email regarding his spring's free standing height within the hour asking why I would like to know. However he has ignored my polite response to that email, plus my follow up email. I really hope he replies back and understands that ignoring it is not going to make me go away. I'll give him until Friday to respond, if not I'm going to give him a ring. 
05-08-2013, 06:59 PM
#129
I have to say, this situation and everything I've been seeing on the forums lately has made me not want to give my business to Strano. I've read his previous posts and had respect for a guy who has a no bullshit approach to his business/ the kind of guy who will advise customers based only on what they need. However when you run a business, its your obligation to take care of the customer and do your best to make things right of your parts are possibly defective or some other issue arises.
I'm selling those Strano springs that I took a picture of btw, pm me if interested.
Not to go off topic, but I believe Strano's bars are identical to Hellwig correct?
I'm selling those Strano springs that I took a picture of btw, pm me if interested.
Not to go off topic, but I believe Strano's bars are identical to Hellwig correct?
05-08-2013, 07:15 PM
#130
Launching!
Join Date: Nov 2007
Location: Nashville, TN
Posts: 271
Likes: 0
Received 0 Likes
on
0 Posts
I have to agree with Nitro above. Strano has been my go-to source for suspension stuff, but if anything goes wrong, I cannot return a defective part - that is not acceptable. I just cannot do business like that. Too much of a risk.
05-09-2013, 09:04 AM
#133
Since when is price a factor, unless its a part thats a couple bucks when its less effort for the buyer to just buy another part? Even then its all about principle, if you can't understand that then you never have and never will be successful as a seller or business person let alone just being an honest individual..
05-09-2013, 10:07 AM
#135
I hope he's referring to Sam. Its not the money, while 300 isn't all that much it isn't cheap either. I think some companies lose sight of the fact that their reputation is even more valuable than their product. In this case if Sam had just swapped the springs everyone would have been happy even if they were no different at least he tried.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
05-09-2013, 10:19 AM
#137
I hope he's referring to Sam. Its not the money, while 300 isn't all that much it isn't cheap either. I think some companies lose sight of the fact that their reputation is even more valuable than their product. In this case if Sam had just swapped the springs everyone would have been happy even if they were no different at least he tried.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
05-09-2013, 10:26 AM
#138
I hope he's referring to Sam. Its not the money, while 300 isn't all that much it isn't cheap either. I think some companies lose sight of the fact that their reputation is even more valuable than their product. In this case if Sam had just swapped the springs everyone would have been happy even if they were no different at least he tried.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
Instead he showed almost no support, and in the information age of today bad word will spread quick. Its sad to see companies forget that their customer service can make them or break them, seems people forget how their business got to where it is.
I would too, that would be very interesting to see. I have received a couple dozen PM's about this thread and how after reading through it people have deciding to go with BMR over Strano.
05-09-2013, 11:07 AM
#139
I was not referring to OP's "making a big deal out it" at all. I applaud OP. However; no doubt the hurt would be more on something much more expensive. I agree that the principle is still there regardless of cost.
I find it interesting when people say, "yea but he has to deal with dumbasses all day"....well ****, doesn't he own a retail business which sells products to the public? That's just part of the job. I'm not faulting the man, I couldn't do it all day long, but that's just the nature of the business. I'm sure that Mike from WS6store deals with aggravating questions all day long, but that man is a pleasure to do business with.
Carry on.
I find it interesting when people say, "yea but he has to deal with dumbasses all day"....well ****, doesn't he own a retail business which sells products to the public? That's just part of the job. I'm not faulting the man, I couldn't do it all day long, but that's just the nature of the business. I'm sure that Mike from WS6store deals with aggravating questions all day long, but that man is a pleasure to do business with.
Carry on.
05-09-2013, 11:20 AM
#140
