lemons12

iTrader: (71)

If he can prove he was the original buyer.. 50% off or a very generous offer that OP pays for shipping for a new K member and nothing more. If it was newer than freaking 7 years ago, I would say replacement without a doubt... But that much time, I expect aftermarket parts to fail.

If he can't... Be glad they are offering 20% and move along.

If they allowed this.. Everyone would be calling saying they purchased it under "joe schmoe" 4 years ago. Not implying that is what the OP is doing but you guys have to look at this from a business POV. That just can't happen.

z28bryan

iTrader: (7)

Everyone wants free handouts these days... thanks government

Blackpanther99

iTrader: (8)

Your the man. Who knows what did that k-member went through.

MeentSS02

iTrader: (11)

I'm not sure that people really understand what they are buying when they are getting aftermarket parts for their cars. OEMs are held to standards that require vigorous testing to make sure that something like this won't happen during the "normal" life of a car. That's why parts like OEM k-memebers are purposely made with a large safety margin so that something like this won't happen...after all, the results could be catastrophic. That's also why OEM k-members are so heavy.

Enter the aftermarket companies.

I cringe when I read stuff like this:

Think about what that means: their products are tested by the consumer, not the company. You get to be their guinea pigs whether you know it or not, so if something is not designed properly, you get to be the one that finds out. I don't know about you, but I'm not comfortable with that.

I can't really fault them for this though...after all, it would take a ton of money to test all of their products thoroughly, and that would eat away at the profit. Even OEMs have to make a profit, but they can do that through volume...an aftermarket vendor doesn't really have that option. An aftermarket vendor also doesn't have to comply with federal safety standards/regulations. You know...the whole "off-road use only" thing.

It seems like people automatically assume that aftermarket parts just have to be better than OEM, but the OEMs design parts like they do for a reason. That said, BMR is doing all that can be reasonably expected of them...after all, they can't verify that the OP is the original owner, nor can they verify how it was used. If you can't cough up a receipt, take what they've offered and move on. Lesson learned.

Micah41091

iTrader: (3)

It is defiantly a Bmr K member that was bought from Bmr. Who else would I buy it from besides them Umi? No. Its one of there products. And like Ment02ss above me said they are tested by the consumer so if there is a flaw in the design found then Bmr should replace any of the old designs that customers have problems with hands down no questions asked in my opinion since they had to redesigned over incidents like mine. That is my argument. I can say it many different ways and some users on here agree with me and some do not. But in my position I feel that I am right in my thinkings. In my eyes it is a recall. People could be severely injured, cars and property damaged and other pedestrians on the road hurt if one of these k members broke while in motion. therefor they should be replaced with there new revised model. Like the dealer Bmr cannot track down every consumer and fix this problem but when it arises they should take care of it. If bmr was my company that is the way I would handle it. As a warranty/recall.

Driver_10

I ran a BMR K-member for 3 years without any real problems. I upgraded to a UMI mild-steel "Road-race" unit just because of the change in demand for the new project, but I was happy with BMR unit during the time that I had them.

Sucks that yours broke a bit like that.

Micah41091

iTrader: (3)

Saw this on the bmr facebook page

"All BMR Suspension components are engineered to fit with precision, withstand the forces of extreme competition, and improve traction and handling for quicker ETs"

lemons12

iTrader: (71)

That probably for their redesigned one, not the decade old design. lol

Just busting *****, situation blows regardless of fine print.

01ssreda4

iTrader: (96)

Nothing left for this except to stir up ****. Two perspectives won't see things eye to eye.

97FormulaWS-6

iTrader: (1)

IMO I can see both sides of the argument here.

That being said, this is why I keep receipts for EVERY part I buy, even if it was bought through my father and not directly by me. I have the original receipt from buying my car from the dealer back in '99, and every receipt for every oil change and part since I bought it.

The way I'm viewing this is that BMR has no documentation that this K-Member was purchased by this customer; and this customer has no proof that they purchased it from BMR.

If I was in BMR's position, I'd do the exact same thing. Show me evidence that you were the original purchaser, and it'll be replaced. From a business standpoint, what evidence is there that this K-Member wasn't bought used from a car that had been in a front end collision, and was bought for $10, and now the 2nd hand buyer is trying to get a new k-member from BMR. (I'm not saying this is what's going on, I'm just saying, what evidence is there to PROVE this isn't the case; there's lots of people out there who WOULD do this!)

BMR Sales2

iTrader: (40)

I understand where the OP is coming from completely with his frustration and as a car guy I have been in the same situation to a different extent. I understand he doesn't feel like we are standing behind the product by offering what we have but you also have to look at it from our point of view and understand that the k-member has some considerable age to it and that we are unable to track its history or even verify purchase. It is just like anything else that has a warranty, there are parameters that have to be met for the warranty to be honored and I will honestly say that I feel like we are doing the same if not more that other companies would do in this situation. It is not like we told the OP that we are not going to do anything and left him hanging we offered what we thought was fair and told him if he wanted us to do anything more he needed to verify purchase. It is not like we are asking him to do anything crazy or unheard of.

Blackpanther99

iTrader: (8)

Hope you guys come to an agreement.

BMR Sales2

iTrader: (40)

You and me both because anything besides that is bad for both us and the OP.

38DD2436

Try going back to GM with a 8 year old part to replace (for free) and see where that gets you. You want to get laughed at now or later.

pewter2002

iTrader: (4)

Isn't that precisely why people started buying cars from Toyota, Honda et al? This seems more of an argument for BMR to work this out ASAP.

This could've been resolved privately faster and better I feel, but whatever.

lemons12

iTrader: (71)

Trying going back to Nissan with brand new parts.

pewter2002

iTrader: (4)

Or better yet Datsun, right? I get it. The OP has choices, that is clear, and a good thing. Take up BMR On their offer, try to get more, shop elsewhere, put OE back on. Whatever. Not for me to decide, the OP has to see which direction is better for him, our opinions don't matter. I think he is trying to get the most out of them and there is a limit, obviously. What you or I would "settle" for is immaterial, I think that the OP may want more than just the first offer proposed, however "good" it is.

How GM, Nissan etc handle their business is, well, THEIR business. I think BMR will make this guy happy, the olive Branch has been extended. GL to the OP!

Micah41091

iTrader: (3)

If gm recalls a part and it fails 8 years later they will replace it (for free). You want to get laughed at you now or later? If a part is redesigned over flaws where they break and can cause personal injury or death they recall it instead of facing lawsuits.

Marc 85Z28

iTrader: (8)

GM, like all OEMs, offer extended warranties for known defects that are safety issues. Sometimes they even offer them on non-safety items as customer satisfaction programs. That being said, I believe the 20% offer from BMR was more than adequate.

NOBODY, and I mean NOBODY makes an aftermarket K-member strong enough for street use. Not BMR, Spohn, PA, AJE, etc. NOBODY does regardless of what they claim. ALL aftermarket K-member manufacturers have a LONG history of broken parts.

Coppertone

I don't know all of the details of the situation, but I agree with BMR from what I have read. Companies can't just go out and replace 7-8 year olds parts all the time. For all they know, the customer could have tried a Fast and Furious bridge jump or something with it and now they are "forced" to replace it? C'mon mannnnnnnn.