BRAVO...

I bought my GC coilovers from Sam, and ask me if he recommended it...Of COURSE NOT, I literally demanded it from him, he said it was overkill, and I wanted them anyway...

The Eibach Prokits would have been just fine, same goes for the DMS & the Hotchkis, and bottom line the Koni's are the ones that made the biggest difference...

Sam has ALWAYS been honest with me. I even told him that I bought the Koni DA's from another place, he told me that he's heard some unfortunate stories about the DA rears blowing out, and he recommended that I get the SA's instead of the DA's, that the DA's are overkill for the street, same performance, less price,...

What did I do??? I didn't listen to him and got BRAND NEW Koni DA's for a song, but they were sitting on a shelf for I don't know how long, none of the shocks were even pre-set, and guess what???

Yup, the rear DA's blew...

And NO, I don't autoX, nor do I road race, and the DA rears STILL BLEW OUT and all I do is drive on the streets...Okay, I drive my car HARD, I hit the turns HARD every possibility I get, but that's about it...

So you know what??? I'm listening to Sam.

Period.

If anyone out there doesn't want to listen to Sam, then that's your perrogative, enjoy whatever you get...

Even with the rear DA's blown, my car handles heads & tails better than my previous 93Z28 which had the Eibach prokits & Bilstein HD's, and I bought them cuz I listened to everyone else telling me that their setup was great, but bottomline they didn't have the experience to know the difference between a setup better than factory as opposed to a GREAT setup...

I can say that I know the difference, and Sam knows too, he's my boy, he never steered me wrong, and he'll ALWAYS have my business.

My .02.

 

I guess it does suck, but then again, like many things in the human life, statements need to have some support of their efficacy, and Sam and others, including myself are usually well prepared. AFA that other notorious thread, they either get it or don't.

What I'd like to say is that while "50 Million elvis fans can't be wrong", "300 or more" F-body modification fans can be. Physics and chemistry don't "lie", people do, either deliberately or through improper testing leading to placebo effects.

 

That's nice and pretty sounding, and it is prolly written somewhere in the laws as such. But in the real world it doesn't work that way. I work retail and there are agreements that the buyer and seller come to. You break those agreements, and guess what you're no longer a seller of their products.

 

It is a free market. You want to buy them somewhere else, that's just fine. However, don't come to me looking for help. At least 3 times just this month people have contacted me for help and advice on parts bought elsewhere. Dell won't support your HP computer, and I don't support other vendor's sales, and they won't support others either, I assure you.

You buy more than parts from me. You buy advice, you buy experience. You buy from a company that is going to be here..... Anyone remember carparts.com? HUGELY cheap prices on a lot of stuff, internet coupons and so on. And they are long gone. I'm not an internet business. I have a building to pay for. I have toll-free numbers to pay for, health insurance, etc. Could I sell for less? Only if I worked out of my house like many do. I don't, this is a living forme, not a hobby. My prices are more than fair, and when you consider what you get as part of the deai, I personally feel you are way ahead of the game.

Certainly you can disagree. I can't please everyone all the time. Nobody can. But if you aren't my customer, don't come to me when your coil-overs don't install easily. Or when you want to know what settings I recommend, what alignment, or any other questions you might have. All of which (and much more) happens to me regularly. I hate to say no, but I'm tired of this attitude that folks feel entitled to something they didn't earn or pay for. I bend over backwards to help my customers, and even potential customers. I don't make a living fixing other's mistakes.

Clearly those who are my customers are quite pleased (and that makes me HUGELY happy). Those who argue, have not bought from me, or even spoken to me. So price is all they go on. To some that's the bottom line, and can see that. I certainly wouldn't expect to be in business if my prices were out of line. But they are not. And I'm quite sure all of those harping over $20-30 out of hundreds don't hesitate to buy gas at a name-brand station vs. a no-namer. Why? Because they are getting a known, and almost certainly better product. That's the very same thing you get from me, the product being the service and advice. You want cheap gas? Great, but don't ask me for a free tow when you detonate your engine.

 

Hey Sam

Why not you open a help line. Chage 40 or 50 $ an hour to help people that do not buy parts from you. Before you help them check to see if they got parts from you. If not then ask for a creidet card number. Charge in 1/2 hour blocks. I think it would be well worth it. And let them pay for the call.

 

I dont know if there is a more callous sounding post out there from another sponsor? So congrats...BTW I think you have mentioned now bout 5 times or more how it really comes down to buy from me or else....... Its like your still pissed bout it, can u ever just let it go. Maybe they wont come to you. And maybe you dont have to warn them bout it. This thread takes care of it. Geez. BTW how many of you buy a part and then keep callin the place that sold it to you for advice after advice after advice after more advice??????

 

Wow.... So my saying you can buy from someone else, but don't call me to fix or support the product you paid someone else for is callous? That's what I get for being straight with you all. Oh well. I wonder how many other folks out there are willing to do work on product bought elsewhere and do it for free? I bet....... NONE. Does Ford cover you GM warranty? Ever have anyone pick your brain for the knowledge you built and worked on just for the hell of it? Do you like it? I don't. It's not "buy from me or else" I'm simply saying if you don't, don't come to me looking for advice. That's not an "or else". That's simply saying if you think my advice is worth seeking, than I suggest you see what I have to say first, and don't abuse my willingness to help. I have had to draw the line because people take advantage of me.

The idea about charging for advice: I'd do that, if I was greedy. And the funniest part is the price. If you want to save $40 on an order, they might go somewhere else (and likely not save the $40 anyway). Then turn around and pay me to answer their questions? That doesn't save any money at all and would likely cost MORE, and take MORE time. And I prefer it when folks buy what they need first, instead of buying a bunch of stuff they did not need, and then I have break the news to them..... Great idea on the face, but I think it's got a few issues. Biggest one is a lot of people are cheap (clearly). And I'm so arrogant to want to charge folks for advice. I just want the opprotunity for the sale.

Here are your choices. They are very, very simple.

1. Consider me for your parts. Talk to me, and simply give me the opprotunity to serve you.

2. Don't deal with for whatever reason you wish. You don't have to put up with my opinion which you take as callousness, and I don't get time taken from the customers who allow me to make a living. And I'll keep my proprietary info for those who are willing to build a suspension vs. just tossing a bunch or parts at it.

Fair?

 

Its not what you say its your attitude. Its like your implying your da **** and yours dont stink cmon now... And its obvious not to call sumone who didnt sell you a product for tech support or advice. So I pitty the fools who actually try that crap with you. As to what your are sayin you stand correct. Im out of this thread.

 

Sorry you feel that way. And I do have a bit of a bad taste in my mouth because so many folks do try and work me for information about stuff I had nothing to do with. You might not understand this, because you seem to be sensible enough to not call someone you didn't buy from for information on parts you have. Sadly, there are lots of folks in the world not like that and they need things spelled out for them.

You don't have to like me, or the way I type. I'm not your friend and don't need to be to do my job.

FWIW, knowledge is power to some extent. And your Hotchkis bar.... isn't 35mm.

 

I dont think I need to say anymore thanx Sam. For proving me rite.

 

sure thing. Glad I could help.

 

I agree with Sam 100%. All he is asking for is the chance to sell you the product. However, he takes the time with you for whatever the concern is and gives you his knowledge. Like he said, Dell wont help you with an HP concern. Why should he. It takes time out of his day, hes spending money talking to you on the phone for something he didnt sell you. Sorry pal, but this is business. I dont think hes out of line one bit. You dont have to like him or care about what he says. But, do any other places give you knowledge, or take the time to explain things to you. Im sure they dont. You get exactly what you pay for. And your paying for parts AND knowledge. If you dont care about the advice, buy from somewhere else. Its that simple.

 

You can give advise for good will in the hope that people will come to you when its time to purchase. You can be self centered and bitter and drive customers away with a superior and sarcastic attitude. For me the attitude doesn't work, I am but one little consumer with only one little voice. My belief is that if your advise is worth so much that you will onlyt share it with customers, then you should sell it by all means.

 

I don't know if you will find this information helpful or not, but I thought I'd share it anyway.

I am having to replace the two rear Konis that came with my SLP/1LE option on my 2002 SS. I called the rep at Koni North America and he told me that the single adjustable shocks are out of stock and will not be in stock until 24 Feb 06. This may or may not affect any order others might make for them, depending on if the vendor you order from has the Koni shocks you want in stock. Just an FYI.

 

This is what Sam gets for trying to help. He offers advice, people accuse him of being a shill. He goes away for a few days and people bitch that he doesn't post here enough.

And, for the record, I called Sam in October, asking about shocks. He spoke to me for about an hour about my entire setup and made his recommendations. I called him back in January and made the purchase. So the notion that he won't offer you advice before making a sale is totally incorrect. What he won't do is offer support and advice if you call him about a product you have already purchased from someone else. I think that's only fair.

To take it one step further, I play trumpet on the side as a hobby. If someone posted a question about what trumpet to buy, what valve oil to use, what slide grease works best, what mutes to buy, etc., I will be more than happy to offer my advice. It's my hobby. I don't make money trying to sell trumpets, so I have nothing to lose (or to gain) by giving out as much free advice as I want. If you choose to follow that advice and it works out for you, great! Happy to help! But if I opened up a shop that sells trumpets, don't buy one from Walmart (yes, Walmart sells trumpets, and yes, they're awful), then come to me asking for free goodwill repairs. Either way, if it's a hobby or my living, don't bitch at me for offering free advice in the first place.


-Mike

 

He does "sell" it (to some extent). It comes in a package deal with the parts you order from him. No extra charge.

 

 

'Tis true. And the vast majority of the shipment coming in are coming to me.....

 

its simple sam has a buisness to run why would he waste time helping you with some other part from some other company........how is that helping his buisness?????? i dont see nothing wrong with that.......im going to give u a call soon sam and most likely purchase my suspension parts from you...........by the way i see you have lots of experience at road racing?...how much expericne do u have in drag/street racing?, just wondering.

 

I NEEDED TO TALKTO SAM. about the adjustments to the koni's . if i would have been talkin to a lawyer it would have cost me 150.00 dollars, so my koni's did cost me 650.00. SAM is DA ****!!!!!!!!!!!!!!!. (ps) thanks sam.