Anyone know a AT&T technician, that can put my UVERSE in?
03-19-2009, 10:08 AM
#21
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well i got a guy coming today to install the land line, I have that home manager system, i believe it works off the internet tho... ??
i dunno,ill ask him IF he gets here. If he doesnt show up then im blaming ONLY the ls1tech members that work for AT&T on here. (im jkin)
i dunno,ill ask him IF he gets here. If he doesnt show up then im blaming ONLY the ls1tech members that work for AT&T on here. (im jkin)
03-19-2009, 07:08 PM
#25
AT&T, if they don't change soon, will soon get the same treatment from me.
03-19-2009, 08:16 PM
#26
Yes. Comcast has many, many problems, among them simple math. When I had Time Warner and Comcast took their market over I received a letter from Comcast saying to expect a rate increase of ~4%. Since my monthly bill was only about 105 I didn't think much of it, basically an increase to about 110. When I got my next bill it was for damn near 170. I yanked out my STB's and dropped them off at Comcast telling them they could shove their rate increases up their fat ******* asses.
AT&T, if they don't change soon, will soon get the same treatment from me.
AT&T, if they don't change soon, will soon get the same treatment from me.
Why do you say that blue, besides the shitty customer service, is uverse allways down and not working? can you please give me the pro's and con's of comcast and uverse. I am sick and tired of Comcast damn rate increases, i'm paying $25 than what my original bill used to be.
03-19-2009, 11:17 PM
#27
There's not enough time nor space here to describe my ongoing drama with AT&T in complete detail. Suffice it to say it's been varied and many. From being sent to a collection agency 4 weeks after having my landline installed to calling CS multiple times to correct issues with my account only to never have them corrected. The only time I've had satisfaction is when Crager's friends came out and diagnosed a bad cable line and resolved some issues I was having at the time. But, yes, I'm still having to reboot my STB's constantly.
03-19-2009, 11:25 PM
#28
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Just so you all know...I work for at&t and as mentioned above, there is more people signing up for at&t uverse than installers...it is an issue being address by upper management and is being worked on...if your a future uverse customer, it is worth the wait. A sales rep in a store has absolutley no control over when your service is installed, so anyone saying they can "hook you up" can actually do nothing but put a phone call in, as you can. I have been signing customers up for uverse the past two weeks and getting install dates by the end of next month..the wait time is already dropping...if anyone needs anything further please feel free to pm. ill shoot you straight.
03-20-2009, 05:48 AM
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There's not enough time nor space here to describe my ongoing drama with AT&T in complete detail. Suffice it to say it's been varied and many. From being sent to a collection agency 4 weeks after having my landline installed to calling CS multiple times to correct issues with my account only to never have them corrected. The only time I've had satisfaction is when Crager's friends came out and diagnosed a bad cable line and resolved some issues I was having at the time. But, yes, I'm still having to reboot my STB's constantly.
03-21-2009, 02:16 PM
#31
That sucks that you have had problems with it. We have only had to reboot once in about 6 months. We had to wait to get ours for a few months as they were still putting in the new lines in our area but we love it. We have HD in two rooms and regular in my son's with the medium speed internet as it is fast enough.
UPDATE:
I called CS on Thursday and talked to someone that actually sounded like they knew what they were doing. She said they have new STB's and would upgrade them with the transfer of services. She also reduced the monthly rate on my services. Let's just hope everything she did takes this time unlike the other times where nothing changed even after calling half a dozen times.
Unfortunately, AT&T isn't even sure if they service our new neighborhood. I may have no choice but to get Comcrap. We'll see how it goes.
03-22-2009, 02:34 PM
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UPDATE:
I called CS on Thursday and talked to someone that actually sounded like they knew what they were doing. She said they have new STB's and would upgrade them with the transfer of services. She also reduced the monthly rate on my services. Let's just hope everything she did takes this time unlike the other times where nothing changed even after calling half a dozen times.
Unfortunately, AT&T isn't even sure if they service our new neighborhood. I may have no choice but to get Comcrap. We'll see how it goes.
I called CS on Thursday and talked to someone that actually sounded like they knew what they were doing. She said they have new STB's and would upgrade them with the transfer of services. She also reduced the monthly rate on my services. Let's just hope everything she did takes this time unlike the other times where nothing changed even after calling half a dozen times.
Unfortunately, AT&T isn't even sure if they service our new neighborhood. I may have no choice but to get Comcrap. We'll see how it goes.
Steve shoot me a pm with your account number and ill see what i can do Ive got connections in the crew that works your area, so if i cant get over there to do it ill get someone there.
03-22-2009, 03:31 PM
#33
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If you are moving your issues will probably be fixed. Regardless of the "new" stbs. Thats a myth anyway. The only thing new about our stb's is the software. We are using refurbished equipment. Have been for almost a year.
Steve shoot me a pm with your account number and ill see what i can do Ive got connections in the crew that works your area, so if i cant get over there to do it ill get someone there.
Steve shoot me a pm with your account number and ill see what i can do Ive got connections in the crew that works your area, so if i cant get over there to do it ill get someone there.
ehy when i get the account number from my gf i'll send it to you. we just moved in yesterday, but she said we are suppose to be getting 2 receivers this time instead of just one.
03-22-2009, 04:33 PM
#34
If you are moving your issues will probably be fixed. Regardless of the "new" stbs. Thats a myth anyway. The only thing new about our stb's is the software. We are using refurbished equipment. Have been for almost a year.
Steve shoot me a pm with your account number and ill see what i can do Ive got connections in the crew that works your area, so if i cant get over there to do it ill get someone there.
Steve shoot me a pm with your account number and ill see what i can do Ive got connections in the crew that works your area, so if i cant get over there to do it ill get someone there.
03-22-2009, 04:50 PM
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UPDATE:
I called CS on Thursday and talked to someone that actually sounded like they knew what they were doing. She said they have new STB's and would upgrade them with the transfer of services. She also reduced the monthly rate on my services. Let's just hope everything she did takes this time unlike the other times where nothing changed even after calling half a dozen times.
Unfortunately, AT&T isn't even sure if they service our new neighborhood. I may have no choice but to get Comcrap. We'll see how it goes.
I called CS on Thursday and talked to someone that actually sounded like they knew what they were doing. She said they have new STB's and would upgrade them with the transfer of services. She also reduced the monthly rate on my services. Let's just hope everything she did takes this time unlike the other times where nothing changed even after calling half a dozen times.
Unfortunately, AT&T isn't even sure if they service our new neighborhood. I may have no choice but to get Comcrap. We'll see how it goes.
03-22-2009, 06:24 PM
#36
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the only thing I dislike about UVERSE is there is no clock on the box like comcasts. Thats about it. My fiance called EVERY hour for 3 days, lol...no joke. So they are coming waaay sooner.
I already got my land line in, some contractors got to come out and bury the line. Tuesday U Verse is coming...I hope
I already got my land line in, some contractors got to come out and bury the line. Tuesday U Verse is coming...I hope
03-22-2009, 11:58 PM
#37
Hey Mike, good to hear from you again. Services are going to our new house off of Dixie Farm between 45 and Beamer. Apparently Comcast may have exclusive rights to the neighborhood but we're waiting to hear back from AT&T about it. If you could do the install it sure would be sweet.
Kyle
03-25-2009, 03:03 PM
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Got U Verse installed, its great so far i think the HD channels picture is WAAY better than comcasts. The only downfall is I had my PS3 plugged into the back of my comcast box, and it wont work on the UVERSE box..
I plug it into the box, and hit TV/Video button, and nothing. KITT help me out
I plug it into the box, and hit TV/Video button, and nothing. KITT help me out
03-25-2009, 04:17 PM
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Got U Verse installed, its great so far i think the HD channels picture is WAAY better than comcasts. The only downfall is I had my PS3 plugged into the back of my comcast box, and it wont work on the UVERSE box..
I plug it into the box, and hit TV/Video button, and nothing. KITT help me out
I plug it into the box, and hit TV/Video button, and nothing. KITT help me out
03-25-2009, 05:00 PM
#40
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i had to get a tech out to do something to make my 360 work, not sure what but at first it wouldn't reconize it. i think they have to set it up for a pc as well as the tv in order for it to all work.