Lone Star Chevrolet - Customer Service 2011 Camaro SS
08-10-2010, 10:09 AM
#21
I have heard of several other issues with Lone Star Chevrolet over the past couple of years and have avoided that dealership for everything including purchasing parts. I am not going to give a dealership that treats customers this bad any of my business. It appears Lone Star Chevrolet is still up to the same games to screw their customers.
They are just killing their own business.
They are just killing their own business.
08-10-2010, 10:30 AM
#22
I'm not the author of that post, but I will pass this on to him
James
I have looked at the link you sent me today.
It says that someone will fix for $295
I am willing to cut you a check to handle that today.
Please call me to discuss,
Joe Healy
Internet Director
www.LoneStarChevrolet.com
Best Number 281-517-7041
Next Best Number 832-275-9668
-----Original Message-----
From: Cockerham, James William, Jr. [mailto:khaos288@neo.tamu.edu]
Sent: Tuesday, August 10, 2010 8:01 AM
To: Healy, Joseph
Subject: Re: Greetings from Lone Star Chevrolet
https://ls1tech.com/forums/texas-mem...camaro-ss.html
try that link. These are people I would regularly take advice from and know personally.
----- Original Message -----
From: "Joseph Healy" <Joe.Healy@lonestarchevrolet.com>
To: khaos288@neo.tamu.edu
Cc: "Joseph Healy" <Joe.Healy@lonestarchevrolet.com>
Sent: Monday, August 9, 2010 4:28:47 PM GMT -06:00 US/Canada Central
Subject: Greetings from Lone Star Chevrolet
My name is Joe Healy and I am the Internet Director at Lone Star Chevrolet.
I want to Thank You for taking the time to give us your feedback.
I could not see what site you are referring to.
If you could send me a link to it..I would greatly appreciate it.
We are the Number 1 Chevy Dealer in Houston and in the Top 5 in the country and we are always looking for ways to get better!
I would like you to read just two testimonial pages. We have thousands more!
These are from “real” people who enjoy the outstanding customer service at Lone Star.
http://www.lonestarchevrolet.com/dea...stimonials.htm
http://www.lonestarchevrolet.com/video-testimonials.htm
Feel free to call me anytime to discuss.
Joe Healy
joe h
Internet Director
www.LoneStarChevrolet.com
Best Number 281-517-7041
Next Best Number 832-275-9668
James
I have looked at the link you sent me today.
It says that someone will fix for $295
I am willing to cut you a check to handle that today.
Please call me to discuss,
Joe Healy
Internet Director
www.LoneStarChevrolet.com
Best Number 281-517-7041
Next Best Number 832-275-9668
-----Original Message-----
From: Cockerham, James William, Jr. [mailto:khaos288@neo.tamu.edu]
Sent: Tuesday, August 10, 2010 8:01 AM
To: Healy, Joseph
Subject: Re: Greetings from Lone Star Chevrolet
https://ls1tech.com/forums/texas-mem...camaro-ss.html
try that link. These are people I would regularly take advice from and know personally.
----- Original Message -----
From: "Joseph Healy" <Joe.Healy@lonestarchevrolet.com>
To: khaos288@neo.tamu.edu
Cc: "Joseph Healy" <Joe.Healy@lonestarchevrolet.com>
Sent: Monday, August 9, 2010 4:28:47 PM GMT -06:00 US/Canada Central
Subject: Greetings from Lone Star Chevrolet
My name is Joe Healy and I am the Internet Director at Lone Star Chevrolet.
I want to Thank You for taking the time to give us your feedback.
I could not see what site you are referring to.
If you could send me a link to it..I would greatly appreciate it.
We are the Number 1 Chevy Dealer in Houston and in the Top 5 in the country and we are always looking for ways to get better!
I would like you to read just two testimonial pages. We have thousands more!
These are from “real” people who enjoy the outstanding customer service at Lone Star.
http://www.lonestarchevrolet.com/dea...stimonials.htm
http://www.lonestarchevrolet.com/video-testimonials.htm
Feel free to call me anytime to discuss.
Joe Healy
joe h
Internet Director
www.LoneStarChevrolet.com
Best Number 281-517-7041
Next Best Number 832-275-9668
08-10-2010, 11:43 AM
#25
08-10-2010, 01:45 PM
#28
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we bought a tbss from carmax 21k miles. I didnt notice white marks on all four wheels for about 2 weeks. They are small. They are not scratches and are under the clear coat. Call carmax back and see what they can do. They advise to take it to gm to try warranty work, BUT IF THAT DOESNT WORK bring it up here and we will fix it. This is how it should be. and this is a used vehicle. You bought a brand new car, and you are getting FUCKED.
08-10-2010, 01:48 PM
#29
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This situation sounds bad although I think it could have been avoided. You could have asked for them to completely dry it off, inspect exterior and interior, and this flaw would have shown. Its a major purchase. Just like a home, you do an extensive walkthrough. Once you take it off the lot, anything can happen to it. I remember seeing a 2011 Mustang on this forum that had Chevy symbols keyed into the paint. Once again, anything goes once you drive off.
Just being devil's advocate... but I Hope it get resolved quickly for you.
Just being devil's advocate... but I Hope it get resolved quickly for you.
08-10-2010, 01:59 PM
#30
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This situation sounds bad although I think it could have been avoided. You could have asked for them to completely dry it off, inspect exterior and interior, and this flaw would have shown. Its a major purchase. Just like a home, you do an extensive walkthrough. Once you take it off the lot, anything can happen to it. I remember seeing a 2011 Mustang on this forum that had Chevy symbols keyed into the paint. Once again, anything goes once you drive off.
Just being devil's advocate... but I Hope it get resolved quickly for you.
Just being devil's advocate... but I Hope it get resolved quickly for you.
08-10-2010, 03:04 PM
#31
This situation sounds bad although I think it could have been avoided. You could have asked for them to completely dry it off, inspect exterior and interior, and this flaw would have shown. Its a major purchase. Just like a home, you do an extensive walkthrough. Once you take it off the lot, anything can happen to it. I remember seeing a 2011 Mustang on this forum that had Chevy symbols keyed into the paint. Once again, anything goes once you drive off.
Just being devil's advocate... but I Hope it get resolved quickly for you.
Just being devil's advocate... but I Hope it get resolved quickly for you.
We weren't too happy, but what was he going to do? Pull a gun and force them to detail it so we could look for scratches?
08-10-2010, 03:39 PM
#32
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This doesn't always work. My dad tried this when he picked up his new Firebird in 98. It had just finished raining when he finished all the paperwork and the car was all spotted up. They told him it was still raining all over town and they weren't going to bother detailing it for him to go get it dirty. They told him if there was anything wrong just to bring it back and they would take care of it.
We weren't too happy, but what was he going to do? Pull a gun and force them to detail it so we could look for scratches?
We weren't too happy, but what was he going to do? Pull a gun and force them to detail it so we could look for scratches?
08-11-2010, 11:00 AM
#34
I contacted LSC and provided, what I believe is reasonable compensation and now they are using the term BLACKMAIL.
The first action in any defense is to destroy ones credibility. (again I am being attacked)
I posted facts. What is considered reasonable compensation can be called whatever one wants to call it.
It is subjective.
I will build my webpage after my sons football practice this Saturday.
The first action in any defense is to destroy ones credibility. (again I am being attacked)
I posted facts. What is considered reasonable compensation can be called whatever one wants to call it.
It is subjective.
I will build my webpage after my sons football practice this Saturday.
Last edited by Blackfly; 08-11-2010 at 11:27 AM.
08-11-2010, 11:07 AM
#35
I contacted LSC and provided, what I believe is reasonable compensation and now they are using the term BLACKMAIL.
The first action in any defense is to destroy ones credibility. (again I am being attacked)
I posted facts. What is considered reasonable compensation can be called whatever one wants to call it.
It is subjective.
I will build my webpage after my sons football practice this Saturday. Unless this is resolved.
The first action in any defense is to destroy ones credibility. (again I am being attacked)
I posted facts. What is considered reasonable compensation can be called whatever one wants to call it.
It is subjective.
I will build my webpage after my sons football practice this Saturday. Unless this is resolved.
08-11-2010, 11:22 AM
#36
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dealer just cut a check and count their loses. If u bought it new u may have a GM survey coming which dealers live and die by, i could imagine how that would be filled out now.
08-11-2010, 01:58 PM
#39
One of the stripe decals was installed crooked on my 2010 Camaro SS by Classic Chevrolet (Sugarland, TX). I pointed it out to them a week later. They replaced that decal, no questions asked.
THIS is how a dealership should treat a customer that just spent $35K on a toy with them.
Lonestar Chevrolet, tsk tsk. I'll help spread the word about how they treated you.
THIS is how a dealership should treat a customer that just spent $35K on a toy with them.
Lonestar Chevrolet, tsk tsk. I'll help spread the word about how they treated you.
08-11-2010, 02:37 PM
#40
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lol sounds like my issue with champion chevrolet and my wifes HHR SS. no sooner than we drove it off the lot, the tire monitor light came on. we've taken it back 4 times and they say they fix it. as far as telling us they replaced the sensors. we drive off the lot and it comes right back on. now its out of warranty and there is nothing they can do without us paying. no wonder people are buying toyotas