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Anybody else have issues with AT&T internet services???
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From: St Petersburg Florida
Anybody else have issues with AT&T internet services??? Ive been trying to upgrade my DSL internet to a faster speed. AT&T keeps giving me the run around saying that where i live cannot support the higher speed. Well I had a AT&T tech come out to my house todat to check my lines because i was having connection problems. He said that i could support a 1.5mb internet with no problem. BTW i currently only have a 768k service. So i call AT&T and ask them about this and get no where with them. Anybody on here have tips or how i should go about this?
the technician can usually upgrade it for you.. if youre only getting 1.5Mb then theres probably an issue with the distance you are from the CO or the distance you are from the cross box. If its an issue to where when you call in and they dont let you order it. the technician may be able to get ahold of an engineer and get that area set up for 1.5 instead of a lower speed.
Let me just throw this in there....I had the 1.5 and was told over the phone by ATT that I could get faster internet so I upgraded to 3.0. Well I had nothing but problems so I called in and they told me I was having problems because I wasnt able to get anything over 1.5. So they switched it back and the problems went away!
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Thread Starter
TECH Resident
iTrader: (3)
Joined: Sep 2007
Posts: 829
Likes: 1
From: St Petersburg Florida
yeah i called and spoke to a broadband tech for att and he ran a line test for me and said that my line was capable of supporting 3.8mb. I told him my situation and he said that the sales computer hadn't been updated so he updated it for me. So im gonna try and call back in the morning and hopefully ill have better luck...
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