I have offered that via email and that is not good enough for him.

All the options have been put out on the table for him to choose and he is still not happy with that.

 

x2 lol

Last time I heard someone call out another on a board... The OP was either a Pro MMA fighter or ex and 99% of the forum knew him but the dumbass that threaten him lol That was a good read let me tell you lol

It's been a few years lol

 

Lol thats not only kissing *** I'm sure he puts out also ... lol

 

yeah but the problem is that u want to unlock it and return everything to stock if thats the case he should get his money back....his car wont be driveable with a stock tune....just unlocking it will be good enough with the tune he has so he can drive it to victoria

 

I say for this situation unlock it and put some kind of decent tune just so he can drive it some where else.

 

Im sure his tune is proprietary information, as in trade secret, and I am sure he would want to keep it that way. If he leaves the PCM unlocked with the tune in there then anyone can see what he has changed and loses any competitive advantage he had.

That'd be like you selling your personal computer with all your information on it and leaving all accounts unlocked so that the purchaser could set up the machine themselves.

 

he understood that, this is his second tune, it's no surprise.

he bought his tune long ago, there is no refund, he's had several retunes.

just for the record, it's not like this guy bought a NEW tune from us this week or anywhere near that, he's had his tune for a while, he has received retunes.
this is his second vehicle that we'ved tuned.

the issue was originally that he didn't get a dyno pull, which he didn't pay for.
now, it's moving onto a retune issue and a locked pcm.
he could have easily called here, let us know the retune wasn't right, after he fixed his throttle cable issue, and we would have taken care of it.
but instead, he leaves here pissed because he didn't get a dyno pull, contacts his senators, congressman, and BBB, and then emials us that he's done all this and sends me a link to his original post.

in his original post and in his original emial to me, he doesn't mention anything about his retune being a problem, only that he is pissed because he didn't get a dyno pull, which is no surprise because the dyno is down.

 

I noticed that as well. It wasnt until page 3 when people kept asking if he actually paid the $75 dyno time that he said that it didnt matter because the idle had been messed up since he got the upgrade to the more expensive full tune..... 7 months ago.

 

all this car has is a mild cam, exhaust, and stuff he just did, it'll run just fine if I unlock it and return it to stock, and he drives it somewhere else.

BUT GUESS WHAT, according to his BBB responses, it's unacceptable.
Completely opposite to what he's posting here and making you guys believe.

so what is right? quit playing games and tell us!!!

I wish you guys could read his BBB responses and understand the full situation.
you cannot win this guy!

he won't even accept an unlocked pcm. he won't accept another appt. for a dyno pull when it's available. he won't accept a retune! he won't accept anything!!! all he wants to do is say we won't contact him, we won't work with him, and it's NOT true!
but this has been the problem since the beginning.

He put this info out here for everyone to see, now he's pissed because it's not in his favor, it's as simple as that.

He's making everyone think, from his original post that he dropped $800 with us, we took his money and not providing a service.
And then we send a response on what he paid for, correcting his misleading information and now he's pissed.

 

Which is also misleading, he has never contacted us regarding an idle issue.
He has never paid for a dyno pull.
The only thing he has paid for is one tune back in '09, one tune back in 2010.

He received his two tunes and everything he has paid for.

As for him not answering whether or not he paid for a dyno pull, he won't, because he wants ppl to think we ripped him off.
He also won't answer my questions regarding a solution, what he wants, a retune, unlock pcm, dyno pull when ready, etc etc.
He just keeps saying our responses are unacceptable thru bbb.

There is nothing from a business stand point that I can offer this guy.

 

Sounds like Nelson is willing to do the right thing now, I think if you (Nelson) should have just responded with all the things you would have done and not called him mental and nobody would have said anything.

My bad OP don't punch nelson or do his daughter,(Nelson and fam, sorry for the comments.) seems like you should work with them to get your tune unlock, heck might even have the option to let them fix your tune and not spend another 500, maybe just 75 and get tuned and dyno'd.

COME ON NELSON, How about a free dyno for the guy!

 

Some people just want the world given to them. Watch out, he might start an "Occupy Nelson Performance" protest.

 

i dont think that be a good idea cuz they lock pcm's and hes gna be relocated somewhere near NY in a few months from now...with a lock pcm u really cant do **** if he wants to add more in the future....

just unlock it leave the tune so it can be driveable and call it a day

 

Nelsons business operates on a mail order tune as well, so if he modded it more he would still be eligible for a free retune

Are you speaking for firemech now? Why would Nelson unlock the PCM and leave his tune so that firemech can take the vehicle to his competition and they can see everything he did?

 

why would the tuner give a **** what nelson did to the car...


something fair thats all unlock pcm or fix it i guess....

 

Im not speaking for him, I am throwing out what I would assume to be his reasoning for not unlocking the PCM and leaving the tune in. If I were in the tuning business, I would probably do the same thing to protect my intellectual property and to protect my stake in the tuning business. Its not like he is doing it to **** the guy, I am sure if any customer came to him with that request he would answer in the exact same way... with good business sense.

As for why another tuner would care... maybe there is something in there that he (the other tuner) had not changed in the software before. You never know, either way... nothing wrong with protecting your assets.

 

Nelson, as a business owner I would have expected only to see one post from you stating something along the lines of " Please bring your car back to us and we will do everything possible to resolve your issue". All this back and forth airing it out all on the forum seems childish.

As for the customer Nelson has offered to make it right. Suck it up and contact him to work out some kind of resolution. If that is not good enough find another shop to do business with.

 

G8s rock as a DD I love mine!

 

I f Nelson indeed provided such multiple options and still the guy is not satisfied there is not much Nelson can do. This is why its always good to discuss things maturely and with respect. The truth always comes around sooner or later.

 

Your tech specifically stated everything was fine and that the idle "issue" was specifically related to the cable being tight and after fixing the bracket the idle would be fine, so the individual that was with me drove me back home and fixed the bracket for me... And does it idle nope. Every other tuner I have talked has specifically told me that its sounds tuning related in the sense that the TPS isnt set to go back into the idle table, I cant confirm this as I am a mechanic not a tuner thats the service I have paid you for. I have actually brought this car back everytime you have tuned it with idle issues or after your initial tuning of the car it would stall at every stop, you said get bigger injectors and have you retune it. I did buy bigger injectors and you retuned it, still stalls occasionally and now it wont return to idle. I have also isolated the fact the cable isnt effecting the idle, I can rev the car up without the cable connected and it wont return to idle once the engine is warm. It will start and idle fine while the motor is cool, the issue is only when the engine is hot.

As for me calling you I have tried and in which of the 2 emails below do you see any effort on your businesses part to try and contact me.


" Allen Nelson
I can see this is going nowhere with you.



Bye!"

or


I have nothing to explain or say, other than what was said this morning.

I replied to your post!

(The above 2 emails are ALL I have ever recieved from your company except the BBB responses, which its nice you elect not to answer why your Privacy Policy state one thing, But Erica posts my info on the net)

I specifically stated for you to call me back when you would actually like to resolve the issue and left you my phone number. I also bet that in some of the records you have on me (that you havent posted on the internet yet) that you have my phone number.

I never stated I paid you the money for the dyno, what I have said numerous times was I paid the initial tuning fees with the understanding that retunes are free AND dyno runs for $75.

This brings the issue that your receptionist does inform people of your broken equipment and the idle isnt correct. So after paying the tuning fees Im now out this money and cant get my car dynoed because your company hasnt purchased a part to fix your equipment in 2 months?