adrian87camaro

As far a K-Mart exchanging Craftsman tools, I know the one across the street from the Sears I work at doesn't, but maybe its a local thing. The one they gave you was most likely a refurbished one. We get the old ones and switch out all the moving internal and external parts and use those as warranty exchange. As a customer you can refuse a refurbished one for a brand new one and they have to give you a brand new one. If they don't have your brand new replacement in the store they can (if they want to) give you a similar one if its reasonably close in price. Also, if they do not have it in stock they can order it through the Craftsman tool catalog and have it sent directly to your house usually within 7-8 business days if it is not on backorder (they should have told you about this option, but most associates are too lazy to call). If your read the Craftsman tool warranty it does not specify that the tool has to be broken to exchange it, it says says if it does not provide total "satisfaction". So in other words take that rusty POS back and get the one you want or have them order it for you. You may run into a problem though: they may want to exchange it for the same model as the rusty one not the one you originally brought in; best way to deal with this is to talk to the same person who did the exchange for you.