Originally Posted by jonyb

I bought a couple amps for a customer's boat about a week ago from sonicelectronix.com. A JL Audio 300/4 and 500/1. Got a pretty good price on both of them. The amps were ordered on a Thursday, and they waited until Tuesday to ship them out. On the following Friday, UPS's train crashed and delayed the shipment until the following Monday. They finally came in requiring a signature and the delivery was missed (because some people have to work for a living and can't sit by the door waiting) 3 times. Went to install the amps and the 500/1 didn't work, straight out of the box. The amp was NOT a refurb. It was brand new in a factory sealed box. After finding that, we turned the amp over and the serial number's were peeled off. I can't explain our customers' happiness at this point.

The next day my partner calls this place and never can get the person he needs to talk to, but whoever he talked to stated that he'd have to ship the amp back, pay the freight on it himself, then in 7 days they'd make a decision whether or not to send us a refurbed amp or repair this one. I haven't asked my partner lately how that came out, but he'd waited all day for a return phone call and never got one.

We ended up buying another amp locally and completing the customer's boat. Now we've got a dead amp and no customer service from the seller.

Keep this in mind when shopping for car audio on the net!

Originally Posted by 04silveradoscott

I hate them. I ordered something and they wanted a copy of my drivers liscence and a copy of the credit card faxed to them. I said no way b/c I've never heard of such a thing when ordering online. I couldn't get anyone on the phone. They cancelled my order without advising me, so I'm sittin here waiting for something that isn't coming. I'll never give them my money ever.

Originally Posted by forklift

the problem is that they arent authorized to sell product from JL and a few other companies. They get the product they are selling basically illegally and rip out the serial numbers so that JL cant track the products back to the authorized dealer that sold it to them illegally. Companies know that the best way to have their products reped and shown off and to reduce returns is to have them installed by pros therefore they dont want 16 yr old kids doing it after ordering off the net.

Originally Posted by pacebria

like jonyb said this is B.S. I have spent 2 days calling and leaving messages and today got ugly with them. It may not matter to them but its not **** to me to get them cut off from a dealer. I have been in this business for almost 10 years and now every rep around here. I will send the amp to JL and let them track where it came from. I would not buy anything from them EVER.

Originally Posted by pacebria

UPDATE!!!Ok its official don't order there. I just got off the phone with (the owner) like I care. It IS there policy on anything that is DOA(dead on arrival) or repair that it gets repaired or refurbed. So after I pay the shipping back to them ($427 invested in a JL 500/1) they will look at it, make sure I am not a idiot, send it to the ***** of a dealer they get it from, charge me $50.00 to reserialize it and wait 6 yes 6 m-fing weeks to get my amp back. So after I buy a brand new amp I have to wait 6 weeks to get it back REPAIRED!!!!! Consider yourself forewarned about SONICELECTRONIX!!! rant over thanks for reading.

Originally Posted by belizeanmon

It's unbeliveable to hear what you guys are saying. It may be hard to get ahold of the warranty department because our lines are extremely busy with orders. We upgraded our phone lines once and we're going to do it again soon but it takes time to hire people to answer the phones. The warranty department is'nt that easy handle when we only have 3 guys processing all of the warranty issues, thats why the warranty department phone lines are only open from 9am-1:30pm. As for us selling fake Focal, yeah right. All of our focal products are from the manufacturer and lots of companies like jl audio, focal, Diamond Audio, etc. make SOME of their products in china, taiwan, or korea. As for Jl audio, its true they do not have online authorized dealers but at a local shop they cost a bit more. If there is a problem with the amp we can get it repaired and we do not charge the customer the amount to reserialize the amplifier. PACECBRIA, I spoke to you one on the phone and i mentioned how we have to pay to get the amplifier reserialized to get it repaired but i did not say you would have to pay that cost. About 95% of our products can be replaced within the first 30 days and after the product is either exchange or repair if an exchange is not available. We list all of our product's warranty/return policies on their individual product page. I do agree if you want your jl amplifer replaced you should by it locally but you have to pay more for that service. Sonic Electronix and I do care about our customers and considering the pricing structure on our products we have a good warranty policy and customer support. If you have concerns and problems your more than welcome to contact me by phone(if i'm not available leave a message and i will call you back within 3 business days). I definitely try to do what i can to make my customers happy. Ask for Sedric, i'm the warranty manager.

Originally Posted by jonyb

Welcome new member! So glad you could come on here to try and defend your horrible business.

I'm calling BS on the "Sonic Electronix and I do care about our customers" because of the deal that we are going through right now. Other internet dealers have never had a problem sending me new products when their's is bad. You sent us an amp that's DOA. That means dead on arrival, just in case you don't know. There's no installer error for a DOA product, therefore, you should've sent us a new amp. Instead, you claim that we send it back paying the freight, wait 7 days, then you'll decide if you're gonna repair it or send us a refurb. If I wanted that I'd get on ebay. We bought a new amp from you. It came in dead. So had we not taken care of this with another dealer, and out of our pocket, our customer would be pissed, just as he was when the amp didn't work straight out of the box.

3 days to call someone back? Wow, kickin *** on that one huh? 95% of your product can be replaced within 30 days? That's service right there. Order something, you drag *** on shipping it out (5 days later), it comes in bad, we ship back, you see it, throw it on a shelf, listen to your voicemail, wait a few days, return a couple calls, think about the amp some more, maybe send it off for new serial numbers (is'nt that a crime, removing serial numbers?), then when it comes back repaired, it sits around for another 5 or 6 days, then comes to us on a horse and pony.

My parents owned a golf cart accessory business on the net. They were the only 2 employees and it was one of the largest sellers on the net. I know what's involved in this and it never took them 1 day to return a call. If you can't take care of business, you shouldn't be in it. Unless, of course, you're just in it for ripping people off and hoping they give up.

Pace and I will continue to spread our experience about your business just as any customer would. Sounds like you've already got a bad rep anyway. It just sucks that this information wasn't here before we bought from you.

And if you're sooooo damn busy, why are you here? Don't you have work to do?

Originally Posted by bilezeanmon

You guys are brutal. First off i'm not the owner of the company i'm the warranty manager and I do care. If you think the business is so horrible and you don't think I can fix your situation just buy the products elsewhere as long as you're happy. If you don't want to follow our warranty policy or cantact me to see what can be done just buy the product from us at full retail price and I will gladly get you an exchange.
"My parents owned a golf cart accessory business on the net. They were the only 2 employees and it was one of the largest sellers on the net. I know what's involved in this and it never took them 1 day to return a call". GOLF ACCESSORIES! My little sister would probably do more business in an hour selling"RAIDERS SUCK" shirts at a Raiders game, SMART GUY. GOLF ACCESSORIES! YEAH RIGHT. If 3 business days are to long call me before 1:30pm, 1-877-289-7664 ext 108 or send me an email to warranty@sonicelectronix.com, or sonicelectronixwarranty@yahoo.com. You can call Jason at ext. 106 or Andy at ext 107 and ask them for me. I'm not the whole company but if you let me know what your situation is i'll fix it.
Forklift, if you know the 12volt business you would know why we sell certain products at that price. And if you were concerned you would not buy that particular product but if your like most other consumers you want the lowest price. We understand that and get you the best price but we also display how we warranty that particular product. Fact is MOST consumers don't read the policies and they are very important. We don't hide them, it's in the same font as all the other descriptions, we display it twice on each item, and if you click on the warranty link(on the product's description page) it explains the full extent of the warranty policy. We're not here to rip you off, we just want to get you what you want for the lowest price but with the lowest price we do have limitations. Some customers do call and ask how we are able to sell products so cheap or ask us to explain our warranty policy before they purchase products and we tell them openly.
The only reason I took time to write on this forum was because PACEBRIA send me the link and said a few other people were not satisfied with our service. I wanted you to call or email me so i can help out. I dont think hearing your concerns is a waste of time.
JASON1548, obviously your a racist/prejudice. Took a lot of brains for a professional coder like yourself to come up with something like that. Don't get all butt hurt because my "third world ******* ***" is apparently doing better than you. And if it bothers you anymore, i was born in america. Like I said previous I AM NOT THE OWNER.

Originally Posted by bilezeanmon

BRING IT ONYX "internet ******". I saw your profile and it says your in Afghanistan and it wouldn't be kind to rag on military girls. The real soldiers need their bitches too. I saw that pic of you in camo holding your black purse........Man! You must be turnin' tricks left and right.