As I said, it's poor customer service to expend more effort to satisfy some customers and less for others. Maybe it's just me.

That's a nonsensical statement, for who would admit to being unethical?

Imagine a hypothetical scenario. A firm of which you are a customer has lied to you. Do you continue to give them business?

This sounds like a union mentality.

 

Yes and you sound like a puppet lawyer, that only the weak minded would listen too.

Rampant

 

Dale, since you seem to have so much inside news... why don't you share the other side of the facts ?
I woud like to know what is their perception... and where my facts are indeed wrong, if any.
Also, what is their reason for not giving me my parts ?
is it because of the bad press ? and that I decided to go elsewhere ?
I can understand not standing behind their product @ that point, but the parts that are mine should still be in my posession.

So for that, they are plain robbers.

 

Man... I need your job.



Mine sure is.... I have about 3 quiet weeks left until furnace season, then all hell breaks loose.

EDIT: Got the quoting brackets wrong.

 

Chris, "business hours" is purely subjective man.

Just as Daniel, Andre, myself and ... (J*m).

 

Eugenio you do not seem to understand, that I think you are are nice guy and would like nothing better than to see it resolved. It is my opinion that the people that you personaly said you trusted the most and had no problems with were the ones who were going to make sure that you were taken care of. They likely take the slander and threats personally. Maybe you should call them and talk it out with them one on one.

The current company is not the one you have a beef with. It is the bankrupt one. From what is posted you have an outsanding bill with that company, I have no idea what the difference between what is owing to you and to them is but maybe you can work out a deal. It will only cost a quarter to pick up the phone. I certainly make no promises as a lot of hurtful things have been said by you and too you. Neither helps anything.

The only things I know about are my dealings and impressions of the Autoworx guys and of what you have presented. That is where I draw my conclusions from. That is not as much knowledge as you, but more than most that are posting in here.

Rampant

 

Chrispy... SURELY you can't be serious.

A "courtesy" for the customer? The customer pays for your house, cars and family stability.

They deserve nothing less than EVERYTHING you have. Any other perception, and you're not ensuring your own success and riding the curtails (sp???) of others.

... believe me, I deal with many a$$holes and disrespectful people daily. One just has to suck it up and give 100% each and every time.

 

You said you believed Eugenio would have gotten satisfaction from ARE if he kept his car there longer. I asked what this belief was based on. You answered by saying, "We can never say for certain where the other may have led now"--an evasion. I didn't ask you for proof, only a straight answer.

I'm not sure if you deny that Eugenio was lied to or whether you think everything is, in a Postmodern sort of way, a matter of perspective.

Please show me where in this thread I've been "one-sided."

You sure do.

 

Every once in a while SSteve comes out with a knock out punch.

LOL... that was it.

 

Sorry Cam, you will not critisize me.

I watched on a Friday afternoon as all the other Autoworx employees worked on customer cars to get them out, before the first drag day. What did you do to help, you pulled your car up to the back door at about 4 pm and washed it while we waited for the real employees to finish our cars. Thanks for your help.



I know there were several customers that noticed this commitment to us. The least you could have done was wash it at home and not make it obvious that we were not important.

Rampant

 

And you just got yours Cam!

 

I think you won't answer the question because you want to have the freedom to shift your position at will.

The question is this:

Imagine a hypothetical scenario. A firm of which you are a customer has lied to you. Do you continue to give them business?

You know that if you answer "no" then you may be forced to rethink your public position vis-a-vis Eugenio's situation. If you answer "yes" you will look like a chump.

If there is another reason, please correct me.

 

I don't need respect from people like you Steve. It would be fine to have it, but you seem to think you are above everyone else and that only make for a big lonely fall. Sad really.

Rampant

 

Maybe you and the other customers in the above case were in ARE's bad books. Remember, you advocated that a business not go out of its way late on a Friday afternoon to help customers who were "disrespectful." For some companies and employees, the business day ends at 4 PM. Wasn't Cam perhaps behaving exactly as you, who have "more ethics than most," yourself prescribe?

 

But that's only your opinion, right?

 

Poor Rampant.... feels left out by the guy who always answered the phone to him, always delivered his messages and always told him he was "never a bother to me on the phone".... feel unimportant.



... the TRUTH comes out!

So you knew what my job title was? Tuner? Mechanic? Machinist? Car washer?

... of course you didn't know. So to pass judgement on what I should or should not have been doing is so reflective of your position in this entire thread. To then have discussions with others as you allude to about it, is simply promoting it.

... or coles notes for a busy sales guy who is always typing away on the keyboard: "get back to work".

Just like you to pull one incident out and spin it into something else... its a good sales tactic. Well done.

 

Heh.... I think I remember what date he is talking about. It was actually 6.30 pm or so (if I have the date correctly), and I moved my car twice to wash two others.

LOL... it was the Friday when I was heading up to a cottage, and was supposted to leave at 5pm, but as Friday afternoon's go it gets really busy with phones etc... and the "ethical" thing was to hang and answer phones until it calmed down.

Of course you don't hear that "side" of the story... oops... we'll never really know everyside... so I guess that is Dale's excuse.

Do you seriously talk and feel this way about your customer's Dale? I remember you telling Pete K and I a story on the way to Wendy's in your Matrix one day at lunch when you were talking **** about a customer you were selling equipment to who was humming and haaing about making the deal. (dammit wish I could remember the details!!!)

Do you seriously put on your little boy Dale hat while tacking away on the computer, or is that the one you wear out in public? (BTW, I did always wonder how you got a square head into a round baseball cap)...

 

Quote:

Originally Posted by DR.ZED

Heh.... I think I remember what date he is talking about. It was actually

Do you have a single nerve that I happened to step on with both feet? You threw the first stone; I just had a perfect example to show your true working colors.



Wow, the truth really upsets you. Are you shaking your little fist and vowing revenge.



As far as your work at Autoworx goes Cam, it seemed you were always to busy never called back. MattG and Andy always did though and my car was done to my satisfaction, must just be a fluke.



Seems Jim has similar memories of your work too. I also know who was in the shop that night we are talking about and it was one of the other customers that pointed this out. I must admit we all were disappointed. As for Steve saying that Autoworx has no respect for me, I doubt that. In that the professional service I have been treated with speaks for it self. If this is how they treat the customers they dislike look out everyone else.



Cam, when you remeber the story I'm sure Peter K will back you up.

Those who live in glass houses Cam.

Take a look back through the thread and I never mentioned you once, you started it with a dip **** comment. You just could not finish it.
Rampant

 

Guys NOBODY can question my work ethic. I have worked hard my entire life. I do not quit on anything!!

It's funny hearing this BS from someone that can't haul their *** out of bed before 12 noon!

I am on call 24/7 on top of my regular daytime job and my contract work. Ask ANYBODY about my work ethic and they'll tell you the same thing.

My ONLY point was in defence of Dale's statement that it is HIS CHOICE to help someone after hours.

 

Funny, every other empolyee was working like a dog. I guess it was just me and every other customer that just Cam was snubbing.

Again, I have the respect of most of my fellow employees and customers. I can not say all because that would be claiming to be perfect. The only perfect person I have ever met was a perfect Ahole. You seem to think your perfect.

Rampant