New Aeromotive 340 in tank pump
04-14-2011, 03:37 PM
#283
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To the OP: 98cobra –
It’s unfortunate that there has been trouble with a new 340 Stealth pump. We apologize for any inconvenience you’ve experienced, but frankly we’re both surprised, and concerned to hear about your problems here, in the public forum, first. As far as I know we (the Aeromotive Tech Dept.) have not been contacted by you or your installer to discuss either the problem you’ve had or why it may have occurred.
For the record: Aeromotive has a 1-year warranty policy and a standardized procedure processing it, including contacting the Aeromotive Tech Department for technical assistance and to obtain an RGA (return goods authorization) for warranty inspection and processing. The Warranty Policy and Procedures are provided with the installation instructions, included in the package with each 340 Stealth Pump, and are also available on our website at www.Aeromotiveinc.com by clicking on the “download installation instructions” link on each product page. The customary turn-around on warranty is 3- working days or less.
If your pump qualifies for a warranty replacement (has failed due to a defect in materials and/or workmanship) we will replace it promptly, we do have product reserved for processing warranty replacements. On the other hand, If your pump has failed due to improper installation/application (which appears possible based on the installed images you have posted), we will assess your situation and determine what can be done. Note: Aeromotive has historically extended a helping hand where possible to customers experiencing self inflicted problems, but we reserve the right to approach these situations on a case-by-case basis.
Of course, any non-warranty assistance we provide is predicated on being contacted by the customer, and their openly explain what has happened, including details of any potential installation irregularities. Then an application is made for an RGA and the product is returned for examination and consideration. It’s not uncommon for us to extend help to someone that is honest with us up front and who commits to resolving installation and applications problems in exchange for our providing replacement products at little or no charge.
We are open to discussing your application and the problems you’ve experienced. We will certainly replace your fuel pump should the failure be due to defect in material and or workmanship. Further, we will consider your situation and make every effort to assist you, even if your failure is not our fault, but this will be entirely up to you and how you approach the situation. You will need to contact the Aeromotive Tech Dept. at 913-647-7300 and ask for either Brett @ ext. 109 or Jared at ext. 110.
Note: From the installation images that were posted, it appears there may have been an attempt to install the Stealth 340 pump in an application not listed in our application guide. We understand that there is a desire to apply a pump with this performance potential to many vehicles outside of those for which it is recommended. However, there are reasons why not all vehicles/applications are compatible/supported.
It would seem to be “common sense” that, when an attempt is made to use any product outside of it’s recommended application, the responsibility for success or failure rests entirely on the shoulders of the installer/end user. We are not apposed to someone experimenting with our products to see if they can solve problems that are “outside the box”. However, if the experiment goes bad, we don’t believe its either fair or appropriate to have Aeromotive or it’s products bashed for it.
Please let us know how we can help.
It’s unfortunate that there has been trouble with a new 340 Stealth pump. We apologize for any inconvenience you’ve experienced, but frankly we’re both surprised, and concerned to hear about your problems here, in the public forum, first. As far as I know we (the Aeromotive Tech Dept.) have not been contacted by you or your installer to discuss either the problem you’ve had or why it may have occurred.
For the record: Aeromotive has a 1-year warranty policy and a standardized procedure processing it, including contacting the Aeromotive Tech Department for technical assistance and to obtain an RGA (return goods authorization) for warranty inspection and processing. The Warranty Policy and Procedures are provided with the installation instructions, included in the package with each 340 Stealth Pump, and are also available on our website at www.Aeromotiveinc.com by clicking on the “download installation instructions” link on each product page. The customary turn-around on warranty is 3- working days or less.
If your pump qualifies for a warranty replacement (has failed due to a defect in materials and/or workmanship) we will replace it promptly, we do have product reserved for processing warranty replacements. On the other hand, If your pump has failed due to improper installation/application (which appears possible based on the installed images you have posted), we will assess your situation and determine what can be done. Note: Aeromotive has historically extended a helping hand where possible to customers experiencing self inflicted problems, but we reserve the right to approach these situations on a case-by-case basis.
Of course, any non-warranty assistance we provide is predicated on being contacted by the customer, and their openly explain what has happened, including details of any potential installation irregularities. Then an application is made for an RGA and the product is returned for examination and consideration. It’s not uncommon for us to extend help to someone that is honest with us up front and who commits to resolving installation and applications problems in exchange for our providing replacement products at little or no charge.
We are open to discussing your application and the problems you’ve experienced. We will certainly replace your fuel pump should the failure be due to defect in material and or workmanship. Further, we will consider your situation and make every effort to assist you, even if your failure is not our fault, but this will be entirely up to you and how you approach the situation. You will need to contact the Aeromotive Tech Dept. at 913-647-7300 and ask for either Brett @ ext. 109 or Jared at ext. 110.
Note: From the installation images that were posted, it appears there may have been an attempt to install the Stealth 340 pump in an application not listed in our application guide. We understand that there is a desire to apply a pump with this performance potential to many vehicles outside of those for which it is recommended. However, there are reasons why not all vehicles/applications are compatible/supported.
It would seem to be “common sense” that, when an attempt is made to use any product outside of it’s recommended application, the responsibility for success or failure rests entirely on the shoulders of the installer/end user. We are not apposed to someone experimenting with our products to see if they can solve problems that are “outside the box”. However, if the experiment goes bad, we don’t believe its either fair or appropriate to have Aeromotive or it’s products bashed for it.
Please let us know how we can help.
04-14-2011, 04:20 PM
#284
This is exactly why I posted this right off the bat. The pump was installed in a cts v, which has a BIGGER sock then the aeromotive comes in, the return line feeds the bucket directly so the bucket can never be sucked dry. Explain how that would cause the pump to fail? Right off the jump you guys are looking for a way out.
04-14-2011, 04:23 PM
#285
And when I bought this pump aeromotive had NO cars listed as applications. So since you are going for this loophole right away, can I have a refund for the pump I purchased with only offset / inlet specifications? Since that's what YOU had it advertised as?
Last edited by 98cobra; 04-14-2011 at 04:34 PM.
04-14-2011, 05:28 PM
#286
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Dear Mr. 98 Cobra,
For the public record, in simple terms, here’s what we’re saying:
Aeromotive warrantees its product to be free from defects in materials and workmanship for 1 year from the date of purchase.
We are happy to help anyone who has purchased an Aeromotive product and is having difficulty, and typically will even extend help to those who’ve created their own problems by way of misapplication of the product, but his is strictly at Aeromotive’ discretion.
We have not seen your pump, nor have you contacted us to discuss your application or the problems you’ve experienced. Instead, you’ve chosen to bash Aeromotive in a public forum, without even giving us a chance to work with you, which is frankly ludicrous and calls into question your real intentions.
If you don’t contact us, apply for a RGA and submit you pump for warranty consideration, we have no way to assist you. We suggest you stop bashing us publicly and attempt to get help with your problems by contacting us directly. If you do not do so, and continue to slander the company without cause, we will then take the appropriate action to stop you.
Its your call sir.
For the public record, in simple terms, here’s what we’re saying:
Aeromotive warrantees its product to be free from defects in materials and workmanship for 1 year from the date of purchase.
We are happy to help anyone who has purchased an Aeromotive product and is having difficulty, and typically will even extend help to those who’ve created their own problems by way of misapplication of the product, but his is strictly at Aeromotive’ discretion.
We have not seen your pump, nor have you contacted us to discuss your application or the problems you’ve experienced. Instead, you’ve chosen to bash Aeromotive in a public forum, without even giving us a chance to work with you, which is frankly ludicrous and calls into question your real intentions.
If you don’t contact us, apply for a RGA and submit you pump for warranty consideration, we have no way to assist you. We suggest you stop bashing us publicly and attempt to get help with your problems by contacting us directly. If you do not do so, and continue to slander the company without cause, we will then take the appropriate action to stop you.
Its your call sir.
04-14-2011, 06:04 PM
#287
Take action against me because the product I purchased from you failed? Great customer service. Please pm me what documentation you need from me and where to send the pump to. And I am pretty sure this is an open forum, and not aeromotive.com, so I can discuss what happened.
04-14-2011, 07:23 PM
#288
I am putting a 340 in my 02 z 'cause racetronics will not anwswer me about my 4 week late order with them so I am putting together an "experiment" myself. Did you put enough holes in the canister that houses the pump...if not the pump would not be immersed in fuel all the time...the return line would not be consistent enough with enough fuel flow in all conditions to keep pump wet and pulling fuel. Just some thoughts.
04-14-2011, 08:39 PM
#289
I am putting a 340 in my 02 z 'cause racetronics will not anwswer me about my 4 week late order with them so I am putting together an "experiment" myself. Did you put enough holes in the canister that houses the pump...if not the pump would not be immersed in fuel all the time...the return line would not be consistent enough with enough fuel flow in all conditions to keep pump wet and pulling fuel. Just some thoughts.
I have used multiple brands of fuel pumps and all of them failed. it just depends what it is your try to do with your setup.
04-14-2011, 09:13 PM
#290
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Am I missing something? I don't understand what the problem is with Aeromotive other than the pump failing? Why did you come in here and post this about the pump without even consulting them first?
He clearly states that they will warranty the pump if it is in fact faulty. Go through the proper steps to try and get the pump warrantied and see what had happened. Everyone is sitting here bashing Aeromotive for their faults when they did nothing wrong.
He clearly states that they will warranty the pump if it is in fact faulty. Go through the proper steps to try and get the pump warrantied and see what had happened. Everyone is sitting here bashing Aeromotive for their faults when they did nothing wrong.
04-14-2011, 09:22 PM
#291
I am putting a 340 in my 02 z 'cause racetronics will not anwswer me about my 4 week late order with them so I am putting together an "experiment" myself. Did you put enough holes in the canister that houses the pump...if not the pump would not be immersed in fuel all the time...the return line would not be consistent enough with enough fuel flow in all conditions to keep pump wet and pulling fuel. Just some thoughts.
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Manufacturer / Distributor of Automotive Fuel Systems, Components & Electronics
Please support a Racetronix dealer near you for personalized service.
>WEB SITE<
04-18-2011, 09:54 AM
#295
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Dear Mr. 98 Cobra
We’d be happy to issue an RGA to inspect your fuel pump. The easiest way to set this up is to call the tech line at 913-647-7300 ext. 109 and speak directly with Brett or myself. If you prefer, send an email to: tech@aeromotiveinc.com including your full name, shipping address, daytime phone and a link to this thread. With this information we can issue an RGA you can use to return the pump.
If I may suggest, let’s start this out with a telephone conversation. If you cannot make a long distance call, we’d be happy to call you, just include the phone number you’d like us to use and a appropriate time frame to call in your email to us, if that’s more comfortable for you.
To be clear, we have no intention of disqualifying any warranty claim just because a product was used in a vehicle or fashion that is not in our normal application guide. In fact, we expect this will happen more than once, especially with the Stealth 340 pumps. Being involved in new applications is part of how we get exposed to new opportunities, and we appreciate that. However, if someone is considering deploying this pump, or any Aeromotive product for that matter, in a way that is not clearly recommended by us, we would suggest (actually we expect) that the party would contact us first to see if we have any technical feedback pro or con, or any alternate recommendations.
In some cases, we may be able to support an experimental application both with inspection and testing of the OE components involved and even suggest if modifications could be made to ensure performance and service life. In the event we’re involved and there’s a failure, we don’t quit, rather we attempt to determine the cause and develop a solution. On the other hand, we may say it is definitely not recommended, or something which we’re not interested in being involved with, and we would explain the reason. From there a person would obviously be on their own.
In the case of a Cadillac CTSV and our 340 Stealth in-tank pump, we do not have a lot of working knowledge about the OEM fuel system and the fuel pump deployed in the stock tank. Frankly, we’d like to know more about this vehicle, they have additional performance potential, and we would be interested in seeing the OEM fuel basket and fixtures to better evaluate both now they work and their suitability for use with the Stealth 340. Of course, this is something we’d normally cover in a telephone conversation or email, which we’ve yet to have, so consider it FYI.
If you want to work with us, we are more than willing to work with you. It’s part of who we are and how we do business. I’m only sorry that you did not give us an objective opportunity to show you that. In fact, we are still waiting to hear from you, from here it’s your move.
We’d be happy to issue an RGA to inspect your fuel pump. The easiest way to set this up is to call the tech line at 913-647-7300 ext. 109 and speak directly with Brett or myself. If you prefer, send an email to: tech@aeromotiveinc.com including your full name, shipping address, daytime phone and a link to this thread. With this information we can issue an RGA you can use to return the pump.
If I may suggest, let’s start this out with a telephone conversation. If you cannot make a long distance call, we’d be happy to call you, just include the phone number you’d like us to use and a appropriate time frame to call in your email to us, if that’s more comfortable for you.
To be clear, we have no intention of disqualifying any warranty claim just because a product was used in a vehicle or fashion that is not in our normal application guide. In fact, we expect this will happen more than once, especially with the Stealth 340 pumps. Being involved in new applications is part of how we get exposed to new opportunities, and we appreciate that. However, if someone is considering deploying this pump, or any Aeromotive product for that matter, in a way that is not clearly recommended by us, we would suggest (actually we expect) that the party would contact us first to see if we have any technical feedback pro or con, or any alternate recommendations.
In some cases, we may be able to support an experimental application both with inspection and testing of the OE components involved and even suggest if modifications could be made to ensure performance and service life. In the event we’re involved and there’s a failure, we don’t quit, rather we attempt to determine the cause and develop a solution. On the other hand, we may say it is definitely not recommended, or something which we’re not interested in being involved with, and we would explain the reason. From there a person would obviously be on their own.
In the case of a Cadillac CTSV and our 340 Stealth in-tank pump, we do not have a lot of working knowledge about the OEM fuel system and the fuel pump deployed in the stock tank. Frankly, we’d like to know more about this vehicle, they have additional performance potential, and we would be interested in seeing the OEM fuel basket and fixtures to better evaluate both now they work and their suitability for use with the Stealth 340. Of course, this is something we’d normally cover in a telephone conversation or email, which we’ve yet to have, so consider it FYI.
If you want to work with us, we are more than willing to work with you. It’s part of who we are and how we do business. I’m only sorry that you did not give us an objective opportunity to show you that. In fact, we are still waiting to hear from you, from here it’s your move.
04-18-2011, 10:21 AM
#296
Email sent. The black line in the bucket is the fuel pump line. The return line feeds the bottom of the bucket with a flapper check valve. The plastic connector to the right gets connected to a line coming out of the other side of the fuel tank, that pulls fuel into the bucket to keep it full as well. The cts tank is a hump assembly, it is using the fuel flow from the pump to pull fuel from the other side. The bucket has two measures to keep it full of fuel. I was running a 500 wheel horsepower naturally aspirated setup.
Last edited by 98cobra; 04-18-2011 at 10:28 AM.
04-19-2011, 11:59 AM
#299
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However, if someone is considering deploying this pump, or any Aeromotive product for that matter, in a way that is not clearly recommended by us, we would suggest (actually we expect) that the party would contact us first to see if we have any technical feedback pro or con, or any alternate recommendations.