I ordered some parts from Dr. Gas via the phone, they told me my total was $71. Credit card was charged $101. Called them today and they said "no $71 is under our cost not sure why you were told that, you can refuse shipment". That would mean staying home to catch the UPS guy, who just drops stuff on our back porch. So instead I'll be stopping payment on the CC and keeping the parts. You would think they'd adjust the order to what they quoted instead of losing money and a customer who was planning to buy an X-Pipe and other stuff from them. Oh well, time to find another supplier.

Just a heads up....

-Dave

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by 2001 LS1 SS:
<strong>...So instead I'll be stopping payment on the CC and keeping the parts.
Just a heads up....

-Dave</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Umm, the word for that is stealing. A mistake is a mistake - that they were willing to pay for(shipping twice) with you refusing the order if you don't want it at $101. You could leave a note on your door for the UPS person.

<----very happy and pleased in every way, Dr. Gas customer.

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Lane:
<strong> </font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by 2001 LS1 SS:
<strong>...So instead I'll be stopping payment on the CC and keeping the parts.
Just a heads up....

-Dave</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Umm, the word for that is stealing. A mistake is a mistake - that they were willing to pay for(shipping twice) with you refusing the order if you don't want it at $101. You could leave a note on your door for the UPS person.

<----very happy and pleased in every way, Dr. Gas customer.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">No, that's not stealing, it is not going out of my way to fix THEIR mistake. I told them that if they wanted to refund my card first I'd send them back. If they won't ship before I pay, why should I? It is illegal to charge a credit card for more than the person authorized. Their product seems fine, but I'm unhappy with the customer service, which is pretty important. If a dealer told you he was selling you a car for $20,000 but then charged your credit card $25,000, would you be OK with that?

-Dave

 

Everyone makes a mistake, but they should have called you telling you of this mistake and not just charge you for it. Some of us use the checkcard so it comes from our bank accounts and if I seen I was $30 off and bounced something because of it, I would be VERY pissed.

But good product though. I stand by it 110% <img border="0" title="" alt="[Big Grin]" src="gr_grin.gif" />

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">... Their product seems fine, but I'm unhappy with the customer service, which is pretty important. If a dealer told you he was selling you a car for $20,000 but then charged your credit card $25,000, would you be OK with that?

-Dave</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I see what you're saying, but I don't believe they deliberately tried to screw you. Sounds like someone just misquoted you. I wouldn't take the car and you should just refuse the parts IMO.

Being unhappy with customer service doesn't justify keeping the stuff and not paying for it.

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Lane:
<strong>[QUOTE]
Being unhappy with customer service doesn't justify keeping the stuff and not paying for it.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I'm not completely reversing the charge, yes that would be wrong. I'm telling Discover that I was quoted $71, so that's what they will pay until this gets worked out. I understand that accidents happen, and told the guy it was no big deal, I just wanted him to take the $30 off, but he was 100% unflexible, which in my opinion is not satisfactory when it is your mistake....

-Dave

 

It is stealing if you keep THEIR parts without giving them THEIR money regardless of the context. And its pretty clever of you to so boldly admit planning stealing 30 dollars worth of product from them. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" />


Do us a favor and keep your rational out of the classified section.

<small>[ September 03, 2002, 04:05 PM: Message edited by: Mike Hoffpauir ]</small>

 

Dave I tryed to email you and it wouldnt work.If you email me I have a pic to send to you.

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by Mike Hoffpauir:
<strong>It is stealing if you keep THEIR parts without giving them THEIR money regardless of the context. And its pretty clever of you to so boldly admit planning stealing 30 dollars worth of product from them. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" />


Do us a favor and keep your rational out of the classified section.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">I'm not keeping $30 worth of product from them. I'm paying what I was charged for the product, and reversing the overcharge, since they are unwilling to work with me. You honestly think it is right to tell someone their total is one thing then charge them almost 50% more? And you're telling ME to stay out of the classifieds?

-Dave

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by justin sutton:
<strong>Dave I tryed to email you and it wouldnt work.If you email me I have a pic to send to you.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Pic of what? My email is dave@blackcamaro.com

-Dave

 

I think you should settle the problem properly with Dr. Gas. Keeping the parts without paying for them is absolutely illegal. Don't get yourself in trouble because of their error. Do everything by the book and if you can't get your situation straightened out, then you'll have the legal system on your side.

My 2 cents.

 

There's always that outside chance you just didn't hear them quote the price either. If you did make the mistake, it shouldn't be up to Mr. Gas to give you a 30% discount off your bill.

Of course I'm not implying you errored, just that mistakes hapen on both sides and neither side should get too worked up until after the seller fails to offer a solution. They're not telling you there is no way to get your money back.

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by absolut_speed:
<strong>There's always that outside chance you just didn't hear them quote the price either. If you did make the mistake, it shouldn't be up to Mr. Gas to give you a 30% discount off your bill.

Of course I'm not implying you errored, just that mistakes hapen on both sides and neither side should get too worked up until after the seller fails to offer a solution. They're not telling you there is no way to get your money back.</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Believe me, I would not make up a price. I have my sheet of paper that I made the call with, it says "3 bolt $10, 2-bolt ball and cup $40", then below "6 sets total = $60 plus $11 ship". Yes, this is just my scribbling, but I would not have made it up. Besides I'm 100% sure that he told me $10.

Like I said, I understand mistakes, but when you make a mistake it is not up to the other person to go out of their way to fix it. They are being inflexible with me.

And for people who think this is stealing, read the laws. THEY are the ones who have done something illegal, a federal offense in fact. They are required to quote the exact price to get your authorization. I authorized $71, so stopping a payment on the other $30 is NOT stealing, it is paying what I was told to pay for the product that I purchased! I think you guys have all been brainwashed, if you let a company walk all over you, you'll get screwed and they will get used to it and do it to others. I have bought lots of stuff for computers and cars over the years, and it has happened too often to me, so that's why I get so worked up over it.

If they call me back tomorrow, say they changed their mind and adjusted the price, or they refunded my card fully, I will be perfectly happy, and in the case of the refund I'll figure out how to get it back to them. At this point though, their service sucks, and I'm going to sit back and let THEM do the work.

Hell, you know what, if they had quoted me the $101 in the first place, I probably still would have purchased it. That isn't the point here. You can't be randomly charging peoples cards for amounts they are unaware of.

Hey agree or disagree with me if you want, just giving people a heads up, it appears they don't exactly have their act together on the purchasing side, that's all.

-Dave

 

Dave you have mail

 

Stop Payment my ***. I am a supervisor for one of the largest Credit Card companies in the US and it is NOT that easy. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" />

"Federal Regulation Z" will attest to everything i say here...and if you knew anything about honest mistakes you wouldn't even be this ignorant. <img border="0" title="" alt="[Mad]" src="gr_images/icons/mad.gif" />

By them stating they made an error and telling you to refuse shipment is all the have to do. Unless you have something in WRITING that states how much it was...YOU LOSE.

There is NO such thing as a stop payment on a credit card. It is called a Merchant Dispute. To even initiate a merchant dispute there has to be wrong doing. The merchant also has to be allowed the opportunity to correct the situation before a dispute can be filed. Meaning he IS willing to help you out by letter you refuse it OR you can pay to ship it back. The other way is like i stated previously which is something in WRITING. The last way is if you never received it. All they need to provide is proof of delivery(tracking #) and ....YOU LOSE.

BTW-Keep in mind most credit card companies write off small amounts such as that. So if they do give you the credit on your card w/o any hassle it was for that reason alone. DON'T think you beat Dr. Gas. Most Credit card won;t even WASTE their time on something so piddly. IT generally costs about $50 just to process a dispute....

Federal offense my ***... <img border="0" alt="[bullshit]" title="" src="graemlins/gr_bs.gif" /> Why don't you prove that with documentation? <img border="0" title="" alt="[Roll Eyes]" src="images/icons/rolleyes.gif" /> It is only fraud if they don't give you the option to return it for a refund.

I am done....Grow up and quit trying to get something for free... <img border="0" alt="[whiner]" title="" src="graemlins/gr_cry.gif" />

<small>[ September 04, 2002, 12:04 AM: Message edited by: guadofreak ]</small>

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by guadofreak</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Hey, no need to be a Dick, I'm giving a heads up to other people about a company that overcharged by almost 50% without my permission, why do you think that is OK to do? And you WORK for a CC company and think this is perfectly fine????

And apparently you don't work for Discover (I sure hope not), because they have NEVER had a problem helping me dispute a charge. Yes, its not called stop payment officially, I just used that as a phrase, who cares.

Whatever, the point is, I'm not getting anything for free, I'm getting something for the price I was quoted by the merchant, if you think it is perfectly fine to overcharge, bait and switch, whatever you want to call it, then this heads up was NOT intended for you, it was for other people on the board who like to get charged only what they were supposed to.

Not to beat a dead horse, but if you bought a car for $30k, drove it off the lot, and a few days later you notice he charged you $35k for it, and he tells you "oh just drive it back here and I'll give you your money back next month", would you do it????? And yes, that is relevant, since we're talking a matter of principal here.

-Dave

<small>[ September 04, 2002, 07:24 AM: Message edited by: 2001 LS1 SS ]</small>

 

Now this is really interesting ...

If I were dishonest, I could call LPE, buy a TT 427 LS1 on my credit card, call them back after it is delivered and say "You said this engine would only cost $100 and you charged me $10,000", reverse the $9,900 difference and get a badass motor for $100.

Why didn't someone think of this before!

<small>[ September 04, 2002, 08:17 AM: Message edited by: mitchntx ]</small>

 

Yep, you'd be lying, but you could do it. Although we're talking $30 vs. $9,900. I don't think they'll believe that you really thought the engine was $100. Like I said, you'd be lying. Can I prove I'm not lying? Not really, hopefully when the salesman comes in today he'll confirm and this will all be worked out. I just don't think a respectible company should be able to overcharge someone, then tell them its their problem to deal with. I'm not saying don't order from them, they make quality products, but I would get a definite total before giving them your CC number, maybe even have them fax the invoice to you.

-Dave

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by mitchntx:
<strong>Now this is really interesting ...

If I were dishonest, I could call LPE, buy a TT 427 LS1 on my credit card, call them back after it is delivered and say "You said this engine would only cost $100 and you charged me $10,000", reverse the $9,900 difference and get a badass motor for $100.

Why didn't someone think of this before!</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">

 

Dave, I wouldn't listen to all the negative BS. I too am sick of the few companies that seem to hire shotty help. I wouldn't pay them a penny over either.And as far as stopping payment goes, I've done it twice in the past 4 months and guadofreak is either lying, ignorant or just works for a shitty CC company. My girl works for Citibank and they too will allow you to stop the payment. It is so sad, you try and help otheres out by giving them a heads up that there could possibly be someone inside the company scamming and all you get is ****. PATHETIC! You all just suck.

Good luck Dave,

"Re",
Aerial Sniper

 

You are about to Discover that credit card is the absolute worst when it comes to protecting their holders.

Scratch it up to experience and return the item, insisting Dr. Gas issue you a UPS call tag so you don't have to pay for return shipping. You can't (legally) keep it by allowing your card to be charged only $71, unless Dr Gas agrees....as you'll soon Discover.