QTP confusion
Originally Posted by ssgunny
Do I have headers? No. But after reading this entire thread I understand all that is being said, for the most part. In the end I would install the headers. Would I be happy about it? No. I guess you come to a point in time where you have to just move on. I do have to add that I am glad that it didn't happen to me...YET with a product as reputable as this (hope they make all the power they advertise).
It does really make you wonder why things have changed in the way the headers were made with the weld in the primary. Were the head honcho's all in a meeting one day and asked "hey you know how much money we would save if we didn't discard those 2 pieces of SS tubing and just used them for a primary?" If you pay for a $700+ header you expect to receive the same product you see everywhere else. Must have a small disclaimer printed somewhere that says that this is an example but may not reflect the exact header design YOU may receive.
Isn't Boyd a user of these headers? I wonder if he would install these in one of his rides with a welded primary. But then we are just Fbody's and not one of his classic's.
Ok, I am done. Now go install them.
It does really make you wonder why things have changed in the way the headers were made with the weld in the primary. Were the head honcho's all in a meeting one day and asked "hey you know how much money we would save if we didn't discard those 2 pieces of SS tubing and just used them for a primary?" If you pay for a $700+ header you expect to receive the same product you see everywhere else. Must have a small disclaimer printed somewhere that says that this is an example but may not reflect the exact header design YOU may receive.
Isn't Boyd a user of these headers? I wonder if he would install these in one of his rides with a welded primary. But then we are just Fbody's and not one of his classic's.
Ok, I am done. Now go install them.
Well said, and that's what I've been saying.
What if the headers came with a difference merge collector? Would that be ok?
No way Boyd would put one of those on his hot rods. A nice ride with open exposed headers, and a weld on one of the 8 primaries. That would just look half-assed, and that's just what QTP is now, half-assed.
I can just see him calling them up and ripping their *** on American Hot Rod.
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From: Philly
Originally Posted by sapper_daddy
I have been dead set on the QTPs for awhile but there is an answer, return them and buy a set of stepped Kook's.
the only other header that makes any sense to go with is ARH. the edelbrocks look like they could be nice, but i've never seen them in stainless and the collectors aren't welded
Originally Posted by ChocoTaco369
then you're spending even more money - hundreds more - for a header without a merge and no polishing at all. that's an even worse deal.
Originally Posted by joblo1978
Well said, and that's what I've been saying.
What if the headers came with a difference merge collector? Would that be ok?
No way Boyd would put one of those on his hot rods. A nice ride with open exposed headers, and a weld on one of the 8 primaries. That would just look half-assed, and that's just what QTP is now, half-assed.
I can just see him calling them up and ripping their *** on American Hot Rod.
What if the headers came with a difference merge collector? Would that be ok?
No way Boyd would put one of those on his hot rods. A nice ride with open exposed headers, and a weld on one of the 8 primaries. That would just look half-assed, and that's just what QTP is now, half-assed.
I can just see him calling them up and ripping their *** on American Hot Rod.
I got mine like 2 months ago and they also have no badge and I questioned it myself as well. I dont have that nasty weld though. I bought QTP's for there performance first and there looks second. The badge dont bother me I think I actually prefer that its not there it looks so clean and elegant. That weld on the other hand would bug the **** out of me though!!!!!!!!!!!!!
I agree that weld looks nasty, I also think the BOTTOM line is CUSTOMER SERVICE. Weather the guys at QTP thought it was no big deal or not who cares. If its a big deal to the customer then it should be a big deal to them as well. That guy basically told you to **** off, and thats just not good business.
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Good customer service isn't defined by agreeing with every customer and giving them what they want for fear of them screaming and crying. That's one of the major problems with our country right now. They need to bring back the signs that said "We reserve the right to refuse service". Granted, there are issues that deserve attention and rectification, but there are usually 3 sides to every story.
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From: Philly
Originally Posted by Redlinez
Good customer service isn't defined by agreeing with every customer and giving them what they want for fear of them screaming and crying. That's one of the major problems with our country right now. They need to bring back the signs that said "We reserve the right to refuse service". Granted, there are issues that deserve attention and rectification, but there are usually 3 sides to every story.
what QTP has done right here is put money in front of their product. they chose to make an inferior product for their customers rather than to wait it out and deliver their typical top-notch product.
i understand that every company needs to make money and sitting on a product may not be a good option, but i think QTP should have warned the customers first. they should have said "due to a shortage in materials, this batch of headers will have a weld in the primary where there typically is no weld and will not come with QTP badges." from then, if a customer decided to pass because of it, they should offer them at a discount, say 5%-10% off. THAT is how customer service is done. good customer service is NOT making an inferior product, charging the same price for it, not letting the customer know about the changes, then tell them to screw off when they get upset over it. QTP dropped the ball on this one, IMO.
i'm VERY happy with the look and construction of my QTP's, and i would definitely buy them again at this point. however, even good companies screw up every now and again. hopefully, the next batch of headers will not have this weld and will have badges.
Last edited by ChocoTaco369; Jul 24, 2007 at 04:28 PM.
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From: Burkesville,Kentucky
Well Fast Toys Performance worked with me to resolve the problem but QTP had nothing to do with the resolution. In the end they even refussed to send me badges. Barry at QTP was a complete jerk to me he told me he's sold 80 sets with the defects that my headers had and i was the only person not happy with the headers. I told him about my thread on here and how many people thought my headers were unexceptable and he told me and i quote "to hell with what internet people think their a bunch of wise guys who think they know it all". I honestly couldn't believe the way he talked to me. That being said I will never go to QTP for anything else "NEVER". If you want to take your chances go right ahead but i warn you if your not happy with your purchase afterwards it will do you no good to call them. If it wasn't for Fast Toys Performance I woulda been left hanging with no resolution. Sorry for such a long post just had to get alot out.
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From: Philly
Originally Posted by EarlSS
Well Fast Toys Performance worked with me to resolve the problem but QTP had nothing to do with the resolution. In the end they even refussed to send me badges. Barry at QTP was a complete jerk to me he told me he's sold 80 sets with the defects that my headers had and i was the only person not happy with the headers. I told him about my thread on here and how many people thought my headers were unexceptable and he told me and i quote "to hell with what internet people think their a bunch of wise guys who think they know it all". I honestly couldn't believe the way he talked to me. That being said I will never go to QTP for anything else "NEVER". If you want to take your chances go right ahead but i warn you if your not happy with your purchase afterwards it will do you no good to call them. If it wasn't for Fast Toys Performance I woulda been left hanging with no resolution. Sorry for such a long post just had to get alot out.
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From: Burkesville,Kentucky
Originally Posted by ChocoTaco369
so....what was the resolution? what did fast toys do for you? you forgot that part
Last edited by EarlSS; Jul 24, 2007 at 07:50 PM.
man im glad this thred started (not that im glad you spent top dollar and got a shitting product). i bought, about 4 years or so ago one of the first electric cut outs from these guys. i bought them on ebay before they had established a web site or anything. not only were they more money back then but it took 5 months to get the cut out to me. in the mean time the QTP ebay name was getting neg feed back from me and other buyers and went to being baned from selling on ebay. never once did they return emails, call me back or even answer the phone. gladfuly took my money though. it doesnt seem like there customer service has changed and that is no good. i was actualy thinking about getting these headers but this post has reminded me of why i dislike QTP in the first place. lets face it. there are a hand full of threds complaining about the same customer suport problems. that doesnt say to much for them. im a WS6store and UMI customer for life. simply becuase they care about the products they sell and the people who buy them.
*steps of soap box*
*steps of soap box*
Was thinking of going with QTP LT w/ heads and cam install after summer, but with customer service issues, probably not. Customer service is very important to me, been dealing with the public every day at current and past jobs for 30+ years.
QTP needs to send staff to Customer Relations Class.
QTP needs to send staff to Customer Relations Class.
GM parts direct sent me the wrong part, wouldn't return my money on a "special order" part after I sent it back, and won't send the part back either. They will most likely also charge me the restocking fee as well I bet. You can't even talk to anyone on the phone.
+1 for shitty business
I guess the only thing that us as customers have is the Better Business Bureau which does very little either.
+1 for shitty business
I guess the only thing that us as customers have is the Better Business Bureau which does very little either.
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From: Philly
Originally Posted by EarlSS
Sorry Chaco but part of the agreement was that i wouldn't give information on that. All i can say is they did me right and i recomend them to others because they look out for their customers.
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From: Philly
Originally Posted by Omec
man im glad this thred started (not that im glad you spent top dollar and got a shitting product). i bought, about 4 years or so ago one of the first electric cut outs from these guys. i bought them on ebay before they had established a web site or anything. not only were they more money back then but it took 5 months to get the cut out to me. in the mean time the QTP ebay name was getting neg feed back from me and other buyers and went to being baned from selling on ebay. never once did they return emails, call me back or even answer the phone. gladfuly took my money though. it doesnt seem like there customer service has changed and that is no good. i was actualy thinking about getting these headers but this post has reminded me of why i dislike QTP in the first place. lets face it. there are a hand full of threds complaining about the same customer suport problems. that doesnt say to much for them. im a WS6store and UMI customer for life. simply becuase they care about the products they sell and the people who buy them.
*steps of soap box*
*steps of soap box*
there is ALWAYS a return policy, guys, and you don't need to go through QTP to do it. i highly recommend thunder racing as that's where i got mine and they're always awesome. if you don't like 'em, return 'em for a new set. i don't know if TR has a restocking fee or not
just buy them from someone that doesn't have one and you're safe. That kind of response will lose much more than one customer. Sorry to hear. I guess it says a lot for the retailer that they took care of you. That's enough to make a retailer drop a product. There are almost too many choices for them to act like that, and they aren't that big of a company that they can afford losing anyone. Unfortunately, the other choices that are comparable are more money. I'm happy with mine, sorry to hear your saga.
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From: Tree-Hugging, Bug eating CALI'
I agree that customer service is very important. At the same time, I think it's important how you treat the company of the product; if you come off wrong it's going to take more effort to get what you want from them. I've called QTP with questions and concerns and was treated as good as I treated them.