Am I Out Of Line With My "Quality Control" Expectations?
#1
Am I Out Of Line With My "Quality Control" Expectations?
I recently purchased a set of CNC'd cylinder heads from a well known vendor and have been seeking to rectify some of my concerns with respect to the condition of the cylinder heads as delivered.
I should qualify by saying the vendor supplied the castings, and it was my impression that they were "new" - as such the amount of wear and tear on the parts in my mind should have been negligible. The retail cost of the parts is roughly $1100.
It should be stated that the vendor in question has made reasonable efforts to address my concerns and manage the situation to date, and have exchanged the cylinder heads once already. For this reason I would appreciate some feedback from the masses before I make a decision moving forward about the replacement parts the vendor sent me.
Per the attached photos, would the "damage" shown warrant sending the cylinder heads back again?
Or is this damage typical of the volume of "new" blemished cylinder heads that fall out to the vendors from GM for CNC porting, and subsequent sale to us?
I should qualify by saying the vendor supplied the castings, and it was my impression that they were "new" - as such the amount of wear and tear on the parts in my mind should have been negligible. The retail cost of the parts is roughly $1100.
It should be stated that the vendor in question has made reasonable efforts to address my concerns and manage the situation to date, and have exchanged the cylinder heads once already. For this reason I would appreciate some feedback from the masses before I make a decision moving forward about the replacement parts the vendor sent me.
Per the attached photos, would the "damage" shown warrant sending the cylinder heads back again?
Or is this damage typical of the volume of "new" blemished cylinder heads that fall out to the vendors from GM for CNC porting, and subsequent sale to us?
#2
TECH Fanatic
Have you sent the vendor these pictures? I would assume that because this is on an exchange basis, these are from someone else's car originally... Someone who somehow marred the combustion chamber there near the spark plug.
Would you be able to send in your own heads to be machined? I know my car is a daily driver right now, so down time wouldn't be ideal.
Would you be able to send in your own heads to be machined? I know my car is a daily driver right now, so down time wouldn't be ideal.
#3
Have you sent the vendor these pictures? I would assume that because this is on an exchange basis, these are from someone else's car originally... Someone who somehow marred the combustion chamber there near the spark plug.
Would you be able to send in your own heads to be machined? I know my car is a daily driver right now, so down time wouldn't be ideal.
Would you be able to send in your own heads to be machined? I know my car is a daily driver right now, so down time wouldn't be ideal.
I have no intention of sending my own parts in for work, as that both isn't an option (I lack a spare set of the appropriate castings) or any interest of mine (I just want to have a free and clear transaction).
I simply want to know if I got what I paid for, or not?
#4
11 Second Club
iTrader: (1)
So you purchased what was supposed to be CNC'd new gm castings? For $1100 total? And this is the replacement set after you sent the first set back?
Stop and think about that. Quality CNC equipment is not cheap, neither is the tooling, maintenance, or a careful skilled operator. Seems to me many of the good CNC porting shops charge nearly $1000 for the labor alone much less the casting.
To keep the price to $1100 corners are being cut somewhere......................................... ..
Stop and think about that. Quality CNC equipment is not cheap, neither is the tooling, maintenance, or a careful skilled operator. Seems to me many of the good CNC porting shops charge nearly $1000 for the labor alone much less the casting.
To keep the price to $1100 corners are being cut somewhere......................................... ..
#5
TECH Fanatic
These pictures, no. Pictures of the previous heads which warranted the exchange for these ones, yes.
I have no intention of sending my own parts in for work, as that both isn't an option (I lack a spare set of the appropriate castings) or any interest of mine (I just want to have a free and clear transaction).
I simply want to know if I got what I paid for, or not?
#6
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Join Date: Dec 2011
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So you purchased what was supposed to be CNC'd new gm castings? For $1100 total? And this is the replacement set after you sent the first set back?
Stop and think about that. Quality CNC equipment is not cheap, neither is the tooling, maintenance, or a careful skilled operator. Seems to me many of the good CNC porting shops charge nearly $1000 for the labor alone much less the casting.
To keep the price to $1100 corners are being cut somewhere......................................... ..
Stop and think about that. Quality CNC equipment is not cheap, neither is the tooling, maintenance, or a careful skilled operator. Seems to me many of the good CNC porting shops charge nearly $1000 for the labor alone much less the casting.
To keep the price to $1100 corners are being cut somewhere......................................... ..
Regardless, if they are being advertised as "new casting" with CNC work for $1,100, that's exactly what you should get.
If I pay for heads that are advertised as new, and they get to me looking like Mikes heads, I would send them right back, with a note attached asking for what I paid for.
If the casting are indeed new, and they screwed up with the CNC, that's on them. I shouldn't have to accept something that they messed up, just because they don't want to lose money on it.
Mike, if you accept these, they'll do it to someone else too, because they got away with it, with you.
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#9
The Scammer Hammer
iTrader: (49)
Even if they WERE seasoned, those gouges are inexcusable.
I certainly wouldn't accept that.
*disclaimer* I have no dog in this fight, and have NO CLUE who the vendor is, but if they are indeed a sponsor here, I find it hard to believe they would send something like this.
OP, don't name any names yet. But ARE they a sponsor here?
Again, NO NAMES YET.
I certainly wouldn't accept that.
*disclaimer* I have no dog in this fight, and have NO CLUE who the vendor is, but if they are indeed a sponsor here, I find it hard to believe they would send something like this.
OP, don't name any names yet. But ARE they a sponsor here?
Again, NO NAMES YET.
#11
TECH Apprentice
iTrader: (2)
1100 is pretty cheap for a set of heads. I paid 1000 for CNC work alone, but when I got them I could see where the money went. If you ask me, it's a case of you got what you paid for. The damage by the spark plug hole is the only thing that would worry me though, and even then, it would probably be alright.
#14
However, I can say that they have updated their website since Nov 13 (when I made my purchase) and removed a fair bit of detail about the product.
#17
I should add that there is no indication that these cylinder heads were ever installed on an engine; so the assumption that they are "new" stands in my eyes.
#18
TECH Senior Member
iTrader: (27)
The only way to know something for damn sure is to ask them straight up and have enough faith in them that what they are telling you is the truth. That's on you in my opinion. With that said, does that excuse what they sold you, even if they were not new castings, no. Like I said, my 45,000 mile stock heads looked way better than those they sold you.
#20
TECH Senior Member
iTrader: (16)
The vendor is most likely getting used cores from a wrecking yard. Especially at that price.
I purchased some cores that looked bad like that or even worse. I sent them back for exchange and the replacements were not much better. I could have except them if they were discounted but for what I payed, I expected clean cores. I was surprised that he wouldn't discount them accordingly as he ate the shipping both times, both ways.
I would ask for a nicer set if I was in your position.
I purchased some cores that looked bad like that or even worse. I sent them back for exchange and the replacements were not much better. I could have except them if they were discounted but for what I payed, I expected clean cores. I was surprised that he wouldn't discount them accordingly as he ate the shipping both times, both ways.
I would ask for a nicer set if I was in your position.