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MTI sent us the wrong cam??? Please MTI respond!!

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Old Jul 26, 2004 | 11:59 AM
  #21  
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Good for MTI their stock just went up a little higher in my book. Honest mistakes happen, good companies admit mistakes are made and then make things right.
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Old Jul 26, 2004 | 12:00 PM
  #22  
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Actually, it looks more like Lunati that made the mistake than MTI. Anyway, kudos to MTI for making it right.
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Old Jul 26, 2004 | 12:24 PM
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Originally Posted by poolfanatic
Just got off the phone with Lunati and the last batch of Stealth I and Stealth II cams (7 cams total) that we received from them were cut incorrectly. Three have been sent out and I still have four here in house. They were cut with +4 advance versus the 0 advance that we specify on all our Stealth I and Stealth II camshafts.

We were not aware of this problem until the members of LS1Tech brought it to our attention by looking closely at their cam cards and for that I'd like to extend my sincere appreciation and also apologize for the mistake.

These have been sent back to Lunati this morning and replacement cams are on the way to us.

Predator-Z: If you'd like to keep the cam that you have and install it as Colonel suggested, please e-mail me and let me know and we can work out the details.

If you'd like me to send you the corrected grind, I'm more than happy to and the shipping to you will be taken care of as will the return shipping on the other cam - just let me know and I'll get it handled.

2xLs1 - Same offer of course. Please let me know which way you'd like to go and I'll work with you to ensure your complete satisfaction.

Unfortunately in business, errors do occur and I'd like to apologize again for this mistake. It certainly wasn't intentional and now that we're aware of it, we're going to make it right and stand behind our product - no questions asked as that's the only way to handle it.

Please call or e-mail me directly davidc@motorsporttech.com if you have any questions or concerns and I'll get back to you asap.

We greatly appreciate the support of this forum and its members and appreciate you making us aware of the above and giving us the opportunity to correct this and demonstrate our comittment to your complete satisfaction.

Sincerely,

David Coates
MTI
I think you know who my customer is. He has been on the phone with you several times since I installed his heads and cam. Now who is going to pay the $300 plus other cost for misc parts for me to change out his cam again? What about what I would charge him for another dyno tune and the dyno time the shop with the dyno is going to charge him?

To add another little kicker to this, when my customer dropped off his parts and his car, he told me the the person at MTI he talked to when he ordered the parts told him to tell his installer to be sure and install the cam 4* advanced. I personally called MTI the day I was doing the install and asked them about this. Whoever answered the phone that morning just laughed when I asked if I needed an adjustable timing chain and said to just install it dot to dot that the 4* advance was ground into the cam.
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Old Jul 26, 2004 | 12:31 PM
  #24  
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Originally Posted by Colonel
Retard it 4 degrees and it'll be right. There's nothing wrong with doing that. It'll be exactly the same as if it came straight up.
If you retard it 4*, would that make it straight up on a 112 ICL? not a 116?

Dan
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Old Jul 26, 2004 | 12:38 PM
  #25  
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Originally Posted by DanZ28
If you retard it 4*, would that make it straight up on a 112 ICL? not a 116?

Dan
No, they are relative to each other. It would make it straight up on a 116 icl
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Old Jul 26, 2004 | 02:26 PM
  #26  
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2KLS1 - Check your e-mails.

Thanks,

David
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Old Jul 26, 2004 | 03:05 PM
  #27  
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2X:
Generally, I don't think that you can ask a vendor to pay for consequential damages. If the vendor was paid to do the install (package deal) then they are responsible for labor and shop supplies. Otherwise, offering prompt replacement, including shipping, is a good response.

I can see in your case that you identified the problem before installing the cam; contacted MTI and they gave you the go ahead. Maybe in this case they'll do something, since the extra labor could have been avoided had the person you dealt with at MTI been more knowledgable.
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Old Jul 26, 2004 | 03:19 PM
  #28  
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I wonder what the hell my SII is . . . it was one of the first ones out I beleive

It lopes pretty good and seems to peak up high . . .
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Old Jul 26, 2004 | 03:23 PM
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Originally Posted by JoeDirt
I wonder what the hell my SII is . . . it was one of the first ones out I beleive

It lopes pretty good and seems to peak up high . . .
Got your cam card?
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Old Jul 26, 2004 | 03:30 PM
  #30  
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Nope I picked it up off Canibal last year . . . it just has Stealth II engraved in the end
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Old Jul 26, 2004 | 03:41 PM
  #31  
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Hmm tough to say. According to Dave it is only their last batch that were off. You could always dial it in and find out. The cam card is posted in dyno "opinions" by 2xLS1. Or I can PM it to you.
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Old Jul 26, 2004 | 03:42 PM
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Originally Posted by Ragtop 99
2X:
Generally, I don't think that you can ask a vendor to pay for consequential damages. If the vendor was paid to do the install (package deal) then they are responsible for labor and shop supplies. Otherwise, offering prompt replacement, including shipping, is a good response.

I can see in your case that you identified the problem before installing the cam; contacted MTI and they gave you the go ahead. Maybe in this case they'll do something, since the extra labor could have been avoided had the person you dealt with at MTI been more knowledgable.
I'm not asking MTI to pay my labor. I am just the installer and was already paid by my customer for the work I did. Just pointing out that while everyone is praising MTI for their efforts here, my customer is going be out more money if he chooses to accept MTI's remedy.

And if you read my post carefully, the MTI Rep told my customer to be sure and install it 4* advanced. The MTI Rep told me the 4* was ground into the cam. I didn't identify any problem. I was calling to verify what the Rep told my customer. I was not aware at the time the cam specs were with no advance.

Last edited by 2xLS1; Jul 26, 2004 at 04:46 PM.
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Old Jul 26, 2004 | 03:42 PM
  #33  
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Originally Posted by poolfanatic
2KLS1 - Check your e-mails.

Thanks,

David

Replied.
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Old Jul 26, 2004 | 03:48 PM
  #34  
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Originally Posted by PREDATOR-Z
Hmm tough to say. According to Dave it is only their last batch that were off. You could always dial it in and find out. The cam card is posted in dyno "opinions" by 2xLS1. Or I can PM it to you.

Yeah good point. . . its going on the dyno this saturday so If the numbers suck ill yank it out for something bigger and have it checked. Its always loped pretty good and it peaks way high and doesnt have alot down low so Im thinking it may have 0* of advance.
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Old Jul 26, 2004 | 03:56 PM
  #35  
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Originally Posted by JoeDirt
Yeah good point. . . its going on the dyno this saturday so If the numbers suck ill yank it out for something bigger and have it checked. Its always loped pretty good and it peaks way high and doesnt have alot down low so Im thinking it may have 0* of advance.
Could you post you dyno graph or results so I can compare to mine later. just curious.
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Old Jul 26, 2004 | 04:10 PM
  #36  
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Sure thing
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Old Jul 26, 2004 | 04:10 PM
  #37  
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Oops...thought you wanted the cam to have advance Just remember that the stock timing chain retards the cam by 1-2 deg. anyway with the slack.
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Old Jul 26, 2004 | 09:31 PM
  #38  
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"Its always loped pretty good and it peaks way high and doesnt have alot down low so Im thinking it may have 0* of advance."

I think that it should idle smoother straight up than +4. The more you advance it, the more time the intake valve is open with the piston not yet going down on the intake stroke (so more exhaust charge pushes back through the intake valve.)

At what RPM does yours peak? Mine peaks at 5900 but holds about that to around 6400, FWIW.
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Old Jul 26, 2004 | 09:59 PM
  #39  
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Im not totaly sure , the power feels like it starts to really kick in from about 4800 - 6600 rpm . . . Ill know better when I get it dynoed. It really needs revs thats for sure .
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Old Jul 26, 2004 | 10:26 PM
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not to change the subject, but i thought the stealth cams were Comp XE-R lobes? now lunati is making them? also, colonel said his peaks at 5900 with stage 2 heads..., i thought that a 224 on a 116 would peak much higher, as a 224 on a 112 peaks around 6200 and the 112 is supposed to lower the peak rpm... yes? no?
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