First off, I have never done business with Cartek.

I called to ask a few questions regarding my direct port setup that I have been working on. All I can say is that I was very impressed with Dave and Julio's professionalism and want to say a big thanks to Julio for the coaching with regards to running direct port on the LS1. He took time out of his busy schedule to talk to me for 10 minutes and give me all the angles.

Thanks CARTEK!

 

OMG, a whole 10 minutes.

These guys are not presidents of the US or some CEO's. Why do you make it out like theyre untouchable? Remember, they need people like us a lot more than we need them. They need to pay their bills, we can always go to the next guy.

Its called customer relations, and I hope most of the sponsors here know at least something about it.

 

He wasn't buying anything from them so I do give them props. If just a half dozen calls a day come in for just advice, that's an hour out of their day, not counting the disruption of stopping & starting work to answer the phone.

I had a good conversation with Julio when I was trying to diagnose my motor issues (before I bought my ARE motor). He was very helpful and insightful into diagnosing the problem.

 

When you are working on cars, it is difficult to find time to talk on the phone, almost to the point where it is an annoyance. For a shop to take the time to offer excellent advice at no charge is a real plus to me. I have worked in a performance shop and I know what a PITA the phone can get to be <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" />

10 minutes is not a long time, but it may mean dropping the wrenches in the middle of something and being interrupted. This can be a real pain when you are concentrating on something important, such as an engine assembly.

It's true I could "go to the next guy", but which vendor is doing the majority of LS1 Direct Port setups with success? It happens to be CARTEK. So why not get the information from the leader at the time, and not waste MY TIME calling 6 different places.

Todd

<small>[ February 05, 2003, 08:29 AM: Message edited by: Reckless ]</small>

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by I8COBRA:
<strong> OMG, a whole 10 minutes.
These guys are not presidents of the US or some CEO's. Why do you make it out like theyre untouchable? Remember, they need people like us a lot more than we need them. They need to pay their bills, we can always go to the next guy.
</strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">While you're right, anyone in business should indeed always display this kind of positive behavior over the phone or in person in order to produce/maintain future sales, also keep in mind that they weren't exactly "paying their bills" as they were giving out FREE advice over the phone, hence these 'props' are clearly in order. <img border="0" title="" alt="[Wink]" src="gr_images/icons/wink.gif" />
And yes, Dave and Julio actually are CEOs....of their own little corporation of course. <img border="0" title="" alt="[Big Grin]" src="gr_grin.gif" />
<img border="0" alt="[cheers]" title="" src="graemlins/gr_cheers.gif" />

 

</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by I8COBRA:
<strong> OMG, a whole 10 minutes.

These guys are not presidents of the US or some CEO's. Why do you make it out like theyre untouchable? Remember, they need people like us a lot more than we need them. They need to pay their bills, we can always go to the next guy.

Its called customer relations, and I hope most of the sponsors here know at least something about it. </strong></font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Dude have you ever seen their shop. These guys have wall tom wall cars everyday. For them to take time out for a guy who isn't even buying their product is big in my book. Their customer service is a big reason why I am one of their customers and I shopped around first. Don't be so negative.

 

Well I might as well put my 2 cents worth in too...

It's hard to find good customer service these days. I called 2 local vendors about a cam install for price. This was over a week ago. Still haven't heard from them yet...Called one of them back, they assured me that they would get back to me the same day. That was a few days ago. I still haven't heard from them.

Finding someone that will take the time out of their busy scheduele to offer advice is really great.Especially for free, and knowing that they might not get any business out of it... It's service like that usually get business...

A lot of companies place ads, but as being in business management the best ad is word of mouth from other people... Cartek got their free ad on this board and it seems deserved...

Cartek people Thumbs UP !!!!

<small>[ February 05, 2003, 09:43 AM: Message edited by: zTrackerz ]</small>

 

Big thanks to Cartek from me too , and especially to Dave and Julio . I talked with them for an hour and they were very very helpful

thanks guys <img border="0" title="" alt="[Smile]" src="gr_stretch.gif" />