lingenfelter service
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lingenfelter service I am curious about the service at Lingenfelter. Has anyone had any trouble with there service department, namely promised completion dates? Reason I ask is that I have had a vehicle there for over a month on a project promised in 2-3 weeks. They keep delaying me. Anyone having similar problems? Good or bad..I just want the truth. Summer is short , and I want my ride.
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TECH Enthusiast
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BUT...IF LPE indeed PROMISED it would be done in 2-3 weeks and they've had the car double that time...LPE dropped the ball. Promise is a strong word, if a shop is going to say it, they should keep it. I'd like to know if all parts are in-house to complete his project, if it is they should have completed his job in the time period promised...if another customers parts did not come in it should have NO affect on his 2-3 week project.
I am curious about the service at Lingenfelter. Has anyone had any trouble with there service department, namely promised completion dates? Reason I ask is that I have had a vehicle there for over a month on a project promised in 2-3 weeks. They keep delaying me. Anyone having similar problems? Good or bad..I just want the truth. Summer is short , and I want my ride.
Ok, business is business, if LPE fell through on a "promised" timeline then there is probably good reason for it, and sometimes you gotta be understanding of that. I feel his pain, I've had three experiences with performance shops my whole life, and each experience was a bad one, which is why I do everything myself now. Have I gone on and posted about problems with them? No, why? Because it turns into **** creek, and this guy with ONE post (which is this thread), and posts questioning the merit of a reputable shop is not even worth the wasted time.
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When my car went together (427ci, FLP tranny, Strange rear-end, alot of suspension parts, Baer brakes, custom exhaust, and a dyno tune) the shop in Orlando that put it all together told me to give them 3-4 weeks to put it all together. ALL of my parts were sitting there ready and I dropped the car off...so that promise should be kept unless there's a fire in the place or everyone dies. My car was done in 3 weeks and I went to pick it up.
KYTP is gonna be doing my next project, they said it will take 3 months after the car is delivered and ALL of the parts are sitting there, but he was sure to tell me it could go 4 months, NO PROMISES. This way when it takes 4 months instead of 3 I have nothing to bitch about. Thats how shops should handle customers.
If the parts are there, a shop has no reason to break a promised delivery time that they give to the customer for that specific project.
A friend of mine had an engine and tranny installed in his car once, and when it was started for the first time and driven onto the dyno the tranny was screwed up. Not the shops fault, but the tranny was bad. So he had to wait another 10 days or so for the tranny to get sent back for repair and the new one sent out. Nothing can be done about crap like that, but then the shop can't be blamed anyway.
KYTP is gonna be doing my next project, they said it will take 3 months after the car is delivered and ALL of the parts are sitting there, but he was sure to tell me it could go 4 months, NO PROMISES. This way when it takes 4 months instead of 3 I have nothing to bitch about. Thats how shops should handle customers.
If the parts are there, a shop has no reason to break a promised delivery time that they give to the customer for that specific project.
A friend of mine had an engine and tranny installed in his car once, and when it was started for the first time and driven onto the dyno the tranny was screwed up. Not the shops fault, but the tranny was bad. So he had to wait another 10 days or so for the tranny to get sent back for repair and the new one sent out. Nothing can be done about crap like that, but then the shop can't be blamed anyway.
TECH Enthusiast
Joined: Jan 2008
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I am curious about the service at Lingenfelter. Has anyone had any trouble with there service department, namely promised completion dates? Reason I ask is that I have had a vehicle there for over a month on a project promised in 2-3 weeks. They keep delaying me. Anyone having similar problems? Good or bad..I just want the truth. Summer is short , and I want my ride.
Call them and find out WHY they keep delaying you, or better yet make a visit to see for yourself.
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From: ATL, GA
I think he was asking for advice not flaming LPE. I know that **** happens, but there is no reason for them to keep the car twice as long as promised. If there was a problem or a back order of parts then LPE should have called the owner and let them know not leave them hanging. I say call them and find out what is going on. No one should flame people for asking a question. There is no reason for people on here to act like an a$$ on their keyboard just because someone asked a question.
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Joined: Jun 2008
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Wow..I think a few of you dudes work over there. Didnt mean to set anyone off..you guys have a great shop..now pretty please get back to work and finish my car. For those of you who gave me honest opinions thanks. I just had a bad feeling after 3-4 delays ( meaning everytime I call they delay it.) I was hoping for someone to say " hey there great and dont worry they are running behind and its normal" or I was curious about the quality and such. I am not trying to bash them, I am sure they are the best. Just part of me wonders why a downpayment of $7500 on april 15th for a May 1st drop date on a 2-3 week contract turns out to be May 15th " your supercharge wont be shipping till the week of May 20th." And now its June and I have had 2 more delays. So I am sorry for asking: LINGFELTER IS THE BEST!!!!, and I cant wait to get my car!!!!! There does that make you employees better? Sorry for asking. Does this count as my second posting? I promise to never post on this website again. I thought it was a forum that I could get opinions. Later dudes its been fun and I humbly apologize to everyone for my idiot question. Im a doofus.
LPE does great work but they work at thier own pace. I had one of thier supercharger packages installed on my corvette a few years ago. They ending up being a few weeks behind on my install as well. Don't worry, when you pick up your car it will exceed your expectations.
