Hpe
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Joined: Jun 2004
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From: Brazoria
shops in H-town How would you rate your experience with HPE. Sales, service, & workmanship being the three major areas. Also how were they after the install. Do they address problems professionally if they arise.
I would really like to take a poll of all the shops here in the Houston area, it would show us how each shop handles their customers and find out which have the top rated mechanics. We all idolize our rides in one form or fashion so we want them in competent hands. Come on ya'll post up your thoughts.
I would really like to take a poll of all the shops here in the Houston area, it would show us how each shop handles their customers and find out which have the top rated mechanics. We all idolize our rides in one form or fashion so we want them in competent hands. Come on ya'll post up your thoughts.
Last edited by electricz28; Jun 23, 2005 at 08:57 PM.
Originally Posted by electricz28
How would you rate your experience with HPE. Sales, service, & workmanship being the three major areas. Also how were they after the install. Do they address problems professionally if the arise. I would really like to take a poll of all the shops here in the Houston area, it would show us how each shop handles their customers and find out who have the top rated mechanics. We all idolize our rides so we want them in competent hands.Come on ya'll post up your thoughts
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Joined: Oct 2002
Posts: 1,286
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From: NW Houston,TX
Originally Posted by electricz28
How would you rate your experience with HPE. Sales, service, & workmanship being the three major areas. Also how were they after the install. Do they address problems professionally if they arise.
I would really like to take a poll of all the shops here in the Houston area, it would show us how each shop handles their customers and find out which have the top rated mechanics. We all idolize our rides in one form or fashion so we want them in competent hands. Come on ya'll post up your thoughts.
I would really like to take a poll of all the shops here in the Houston area, it would show us how each shop handles their customers and find out which have the top rated mechanics. We all idolize our rides in one form or fashion so we want them in competent hands. Come on ya'll post up your thoughts.
Originally Posted by The Darkside
they all have their areas
good point. the reason i posted my long thing about HPE is they did a major part on my car. but i have delt with other local shops for parts and know friends who have had work done also by other shops and i hear just as good stuff about them to
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Originally Posted by JG98
i would like to know how HPE deals with there customers after a sale ? and would they give u the same customer service if u just buy a $20 part as if some other guy buys a $2000 part.
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Joined: Jun 2004
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From: Brazoria
Well I had a bad experience with a shop here in H-town (who will remain nameless to prevent bashing and keep this forum open) and upon talking to others to my disbelief I was not alone. I have a pretty mild car by todays standards. It took 4 trips out there to get my tune right. They gladly fixed me up 3 out of 4 times, The last visit was when the **** hit the fan. I was told my car could not be tuned and heres your $ refund. Well I walked into the shop area and talked to their tuner. Upon explaining the problem he seemed reluctant to address the issue. He did not totally clear it up but now it just comes and goes. IMO this should have been done the first visit because I drove in with a HPPIII program that worked ok and left with what ressembled the way my cell phone acted when it went in the pool.
Lets keep the shops name unlisted unless its positive feedback.
Lets keep the shops name unlisted unless its positive feedback.
Originally Posted by electricz28
Well I had a bad experience with a shop here in H-town (who will remain nameless to prevent bashing and keep this forum open) and upon talking to others to my disbelief I was not alone. I have a pretty mild car by todays standards. It took 4 trips out there to get my tune right. They gladly fixed me up 3 out of 4 times, The last visit was when the **** hit the fan. I was told my car could not be tuned and heres your $ refund. Well I walked into the shop area and talked to their tuner. Upon explaining the problem he seemed reluctant to address the issue. He did not totally clear it up but now it just comes and goes. IMO this should have been done the first visit because I drove in with a HPPIII program that worked ok and left with what ressembled the way my cell phone acted when it went in the pool.
Lets keep the shops name unlisted unless its positive feedback.
Lets keep the shops name unlisted unless its positive feedback.
sorry to hear about your incident. just a thought maybee you should change the title of your post that way more people can coment on shops in houston and sourounding areas ur post says hpe so i am asuming people arent going to post that have delt with others casue it says hpe on the title just a sugestion
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Joined: Jun 2004
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From: Brazoria
Originally Posted by ta_silver_bullet
sorry to hear about your incident. just a thought maybee you should change the title of your post that way more people can coment on shops in houston and sourounding areas ur post says hpe so i am asuming people arent going to post that have delt with others casue it says hpe on the title just a sugestion
Originally Posted by JG98
i would like to know how HPE deals with there customers after a sale ? and would they give u the same customer service if u just buy a $20 part as if some other guy buys a $2000 part.
I can personally tell you that the Customer is number 1. Not the sales recipt....
(And I can tell you this, because I'm on the other side of the counter)
Thread Starter
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Joined: Jun 2004
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From: Brazoria
Originally Posted by ContractKiller
I can personally tell you that the Customer is number 1. Not the sales recipt....
(And I can tell you this, because I'm on the other side of the counter)
(And I can tell you this, because I'm on the other side of the counter)
Launching!
Joined: Nov 2004
Posts: 281
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From: Houston TX
i have only delt with 2 Gm based shope, MTI and HPE. They both have top notch service and Mechanics. I have had great srevice by both shops. I have had problems with both with little minor things, like a part being bad from the manufatcor etc. but both shops have gone out of thier way to please me the customer. I'm sure there are other good shops in the Houston area but these are the only two i have delt with.