i heard about this as well, but the version i heard is that some of those roofs are actually flying off at speed like an unlatched ttop.

 

my roofs paint is starting to bubble. can i still get it replaced by the recall?

 

Good luck I could not get any help while I was in warranty and I am still trying 3 years later and all I get is sorry sir we will put it in your file and maybe one day we will contact you.It's a TSB not a Recall, and you have up to 100,000 mile but you also only have 3 years also, this coming straight from GM.Theres always a new story when I call, and I have been through the BBB also and they were no help so GM can go and shove it.

 

Hope this will help some of you guys. I have a 2000 Z28, at the time 17k miles, and was the third owner.

Here is the abridged version to guide you:

BBB will not help you
General Manager will not help you (although worth a try)

In the long run, I managed to get GM to pay for 35% of the replacement under their "goodwill" b.s.

Call GM and get a hold of Customer Service Specialist: Shannon Belanger. Tell her your problem. If she says that she has never heard about it, ask her about Service Request 71-507227321. That was my request number and she knows about the issue.

If you have a higher mileage and or older vehicle she will probably try to use that against you. However, people with similar mileage and year (or newer), should have a firm stance.

If I can help any one with their problem send me a PM (I will not be following this thread).

-Steve

 

whats the number to GM? i wanna make sure i call the right place.

 

1-800-222-1020

 

Well to join the ranks I started the long and drawn out process about the roof panel TSB today. I've known about the TSB for years but it just started to bubble this summer.

Good luck to myself and all others out there pursuing the same repair!!!

 

damn, i saw the little bubbles last year and just now saw this thread, i guess i was more into getting the engine done. but looks like im S.O.L. arent i? should i even try?

 

Got an est. from my local GM bodyshop and the ttl is 1105.43. Seem a bit much huh?!? Service writer was an *** of course but I've already been in touch with the cust. service and have a case# and beginning that same ol **** that everyone else has been through.

I guess what it comes down is who gives up first!

 

well i talked to my dad at he works for gm and he faxed me over the service bulleton #
03-08-95-001a April 2003

 

I told him i was having issues getting mine replaced.

 

You cannot ask for a specific rep, as this was my case. I asked for Scott Summers, and never got ahold of him, and he never returned my call. The original Pontiac Service rep that answered the phone told me I was SOL despite repair authorizations contained within this thread.

It all started with my dealership/area Pontiac rep (who's a real *****) and didn't even ask to look at the car. All done w/a telephone call - DENIED

Seems GM is a little bit more leanient on this issue as opposed to Pontiac.

Good luck everyone, but time will eventually catch up to you with this problem. Took 5 years for mine to develop.

If you check my Fquick webpage, you'll see why I am displeased and very annoyed.

 

MY dad Said all dealers have a customer service staus rating or some **** like that.. There score goes down if they do warranties like this soo they must go to upper managemnet to get this done... they will put up a fight just call the 800 gm number

 

That sounds about right, their customer service rating goes down if they actually provide good customer service as opposed to telling them they are SOL.

= GM customer service.

Are there any lawyers on this site?
I can't see how GM can fix some and not others.

CLASS ACTION....
CLASS ACTION....
CLASS ACTION....

 

^I'd be in. just tell me where to sign up.

 

thats a different number than the rest of us have. post it up!

 

**** when i Get Home i will scan it and post it up my dad was all you dont tell anyone where you got that you hear.. I can get into big troulbe for that! haha! Yea my dad has worked for gm for about 35 yrs and he knows alot of people up in the chain!
Talk to you guys in about 4 or 5 hrs.

 

awesome. thanks!

 

It still never fails to amaze me that people actually EXPECT GM to fix their paint problem for free on a car that is AT LEAST 5 years old - going on 6. Regardless of the mileage.

I seriously doubt that you would get that kind of treatment from either Mercedes or BMW - and the cars are at least 2X the cost.

I'm certainly no proponent of GM service - but come on, really. If your car roof bubbles after 6 years SUCK IT UP and pay to have it fixed yourself.

You can't expect them to pay for your roof when they have so many hundreds of thousands of retired workers that need FULL benefits till they die...

This entire process of contacting 14 different agencies/people, God only knows how much wasted time, trying to get a cosmetic issue fixed on a 6 year old car - only to find out in the end that most of the time you will be told to go pound salt - is utterly redonculous.

Does anyone remember back in the early 90's when GM & Ford zinc coated their sheet metal panels, but decided they could save $$ by not primering - so they just finish painted over the zinc?

The paint on my Olds peeled off in large sheets one day while I was hosing off the car! I sure as hell didn't expect GM to repaint my car for free after 7 years and 90k miles & didn't waste my time trying to get them to do it.

Since it was daily driver - took it to MAACO for the $275 El Presidente paint special and ran it that way till it died.

A TSB is simply a document put out internally by the mfg. to state that they have found a certain problem that has occurred on a more than normal basis. In this case, it is not a safety issue so they ae not bound to repair for free forever.

A TSB of this nature is not a decleration of a Lifetime Warranty on your car. If the problem had occurred on your car within a relatively realistic time frame from the release of the TSB - then they would have fixed it - and rightly so...

 

Most of us take way too good of our cars to have the paint bubbling off the roof, even after 5 or 6 years.




Yes I can. GM's poor benefits package planning is their problem, their customers should not have to suffer because of it.

I work for a beer company. When you call to complain about a bad case of beer am i going to tell you too bad, we pay too much for our retirement plans... I bet you would buy any more beer from us.



I'm betting you dont have roof bubbles and have to look at the problem every day, seeing your roof falling off your car after a hot sunny day in the parking lot at work.



We know.