Hey guys I'm new to the tuning world. My truck is a 2001 2500hd is has be previously tuned. I just got a hp tuner pro. So far I hooked it to truck and read all on the editor and it asked to use 2 credits so I did. It did it's thing and asked to save. Is the tune that he put in my truck on my computer now ?

Next I go to the scanner and press the lightning bolt it starts to connect then stops and gives me a message of unable to create log. No vehicle info is listed at top either. What am I doing wrong ?

 

Hey guys I'm new to the tuning world. My truck is a 2001 2500hd is has be previously tuned. I just got a hp tuner pro. So far I hooked it to truck and read all on the editor and it asked to use 2 credits so I did. It did it's thing and asked to save. Is the tune that he put in my truck on my computer now ? It should be. Open the file to confirm.

Next I go to the scanner and press the lightning bolt it starts to connect then stops and gives me a message of unable to create log. No vehicle info is listed at top either. What am I doing wrong ? Is the ignition switched on? If you connected successfully for the editor I don't know why it wouldn't connect on the scanner. It is likely something simple (like the key being off).

 

Yea try to connect with truck running .

I'm not 100% that everything in the edit is correct

 

OK, one thing wrong is having multiple user IDs on this site.
You'll probably be hearing from someone about that.

I have never seen that kind of error about not creating a
log. I wonder if this is a munged install or missing some
thing it needs. Have you tried to get help from support@?

 

That was probably just a poor attempt at quoting.

 

Yea the second post was someone else. Yes I have emailed but seems like I seen that support will be out till 28th. I need to log on the 2nd just hopping to get it running so I can learn how to use it. Before the 2nd.

 

Could it be that my A And B drivers not installed correctly?

 

Well, uninstalling dotNet, drivers and the main program
and doing a clean install by the numbers is a good thing
to try in the absence of better advice.

 

Right click and run as administrator. Sounds like you have a file permissions issue.